Question 1

Which of the following must managers do as senders of messages?

Accepted Answer

A)  They must filter the information before sending. 
B)  They must encode messages in symbols that only they understand to maintain confidentiality. 
C)  They must select a medium which they are comfortable using irrespective of its appropriateness for the message. 
D)  They must select a medium that the receiver does not monitor. 
E)  They must ensure that a feedback mechanism is built into messages. 
A)  They must filter the information before sending. 
B)  They must encode messages in symbols that only they understand to maintain confidentiality. 
C)  They must select a medium which they are comfortable using irrespective of its appropriateness for the message. 
D)  They must select a medium that the receiver does not monitor. 
E)  They must ensure that a feedback mechanism is built into messages. E

Question 2

Define information richness. What are the factors that managers must consider before selecting a communication medium?

Accepted Answer

not answered
Explanation:Information richness is the amount of information a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding. The communication media that managers use vary in their information richness. Media high in information richness can carry an extensive amount of information and generally enable receivers and senders to come to a common understanding.
The second factor that managers need to take into account in selecting a communication medium is the time needed for communication. The third factor that affects the choice of a communication medium is the need for a paper or electronic trail, some kind of written documentation that a message was sent and received.

Question 3

A disadvantage of intranets is that they can only be used by people who have expertise in computer software.

Accepted Answer

A) True 
 B)False  False

Question 4

A global system of computer networks that is easy to join and is used by employees of organizations around the world to communicate inside and outside their companies is referred to as _____.

Accepted Answer

A)  the Internet 
B)  the intranet 
C)  the grapevine 
D)  the all-channel network 
E)  the feedback network 
A)  the Internet 
B)  the intranet 
C)  the grapevine 
D)  the all-channel network 
E)  the feedback network

Question 5

Impersonal written communication is highest in information richness.

Accepted Answer

A) True 
 B)False

Question 6

The grapevine is a formal communication network along which official, accurate information flows.

Accepted Answer

A) True 
 B)False

Question 7

Gary wishes to share some information with his offshore team members in London. In the communication process, Gary is the _____.

Accepted Answer

A)  encoder 
B)  messenger 
C)  decoder 
D)  receiver 
E)  sender 
A)  encoder 
B)  messenger 
C)  decoder 
D)  receiver 
E)  sender

Question 8

In the _____ phase, a common understanding is ensured.

Accepted Answer

A)  transmission 
B)  schema 
C)  initiation 
D)  simulation 
E)  feedback 
A)  transmission 
B)  schema 
C)  initiation 
D)  simulation 
E)  feedback

Question 9

Wheel networks are found in groups with sequential task interdependence.

Accepted Answer

A) True 
 B)False

Question 10

_____ is the process through which people select, organize, and interpret sensory input to give meaning and order to the world around them.

Accepted Answer

A)  Communication 
B)  Perception 
C)  Collaboration 
D)  Transmission 
E)  Feedback 
A)  Communication 
B)  Perception 
C)  Collaboration 
D)  Transmission 
E)  Feedback

Question 11

The potential for important information to be ignored or overlooked (even that which is personally addressed) while tangential information receives attention is referred to as _____.

Accepted Answer

A)  noise 
B)  information richness 
C)  information overload 
D)  information distortion 
E)  information circle 
A)  noise 
B)  information richness 
C)  information overload 
D)  information distortion 
E)  information circle

Question 12

Managers are most likely to successfully use groupware as a communication medium when:

Accepted Answer

A)  the work is individual-based. 
B)  the organization has a flexible culture. 
C)  groupware has little support from the top management. 
D)  the organization rewards employees for individual performance. 
E)  the organization has a rigid hierarchy. 
A)  the work is individual-based. 
B)  the organization has a flexible culture. 
C)  groupware has little support from the top management. 
D)  the organization rewards employees for individual performance. 
E)  the organization has a rigid hierarchy.

Question 13

Which of the following is true of perceptions?

Accepted Answer

A)  Perceptions are not influenced by people's attitudes and moods. 
B)  Perceptions of senders and receivers play no role in the encoding and decoding of messages. 
C)  Perceptions of senders and receivers play a negligent role in choosing the communication medium. 
D)  Perceptions are inherently objective and are based on accurate information. 
E)  Perceptions, if accurate, can contribute to effective communication. 
A)  Perceptions are not influenced by people's attitudes and moods. 
B)  Perceptions of senders and receivers play no role in the encoding and decoding of messages. 
C)  Perceptions of senders and receivers play a negligent role in choosing the communication medium. 
D)  Perceptions are inherently objective and are based on accurate information. 
E)  Perceptions, if accurate, can contribute to effective communication.

Question 14

The process of interpreting a coded message back to its original form is called encoding.

Accepted Answer

A) True 
 B)False

Question 15

What are the different types of communication media?

Accepted Answer

not answered
Explanation:The different t

Question 16

In a circle network, every team member communicates with every other team member.

Accepted Answer

A) True 
 B)False

Question 17

Nonverbal communication is used as an alternative to verbal communication.

Accepted Answer

A) True 
 B)False

Question 18

In which of the following communication networks do members communicate with one another in a predetermined sequence?

Accepted Answer

A)  Chain network 
B)  Wheel network 
C)  All-channel network 
D)  Circle network 
E)  Grapevine network 
A)  Chain network 
B)  Wheel network 
C)  All-channel network 
D)  Circle network 
E)  Grapevine network

Question 19

Computer software that enables teams to share information with each other is called _____.

Accepted Answer

A)  wheel network 
B)  groupware 
C)  all-channel network 
D)  grapevine 
E)  chain network 
A)  wheel network 
B)  groupware 
C)  all-channel network 
D)  grapevine 
E)  chain network

Question 20

Joe is listening to Mat and trying to understand Mat's point of view. Joe is being:

Accepted Answer

A)  sympathetic. 
B)  empathetic. 
C)  aesthetic. 
D)  a good sender. 
E)  optimistic. 
A)  sympathetic. 
B)  empathetic. 
C)  aesthetic. 
D)  a good sender. 
E)  optimistic.

Which of the following must managers do as senders of messages?

Define information richness. What are the factors that managers must consider before selecting a communication medium?

A disadvantage of intranets is that they can only be used by people who have expertise in computer software.

A global system of computer networks that is easy to join and is used by employees of organizations around the world to communicate inside and outside their companies is referred to as _____.

Impersonal written communication is highest in information richness.

The grapevine is a formal communication network along which official, accurate information flows.

Gary wishes to share some information with his offshore team members in London. In the communication process, Gary is the _____.

In the _____ phase, a common understanding is ensured.

Wheel networks are found in groups with sequential task interdependence.

_____ is the process through which people select, organize, and interpret sensory input to give meaning and order to the world around them.

The potential for important information to be ignored or overlooked (even that which is personally addressed) while tangential information receives attention is referred to as _____.

Managers are most likely to successfully use groupware as a communication medium when:

Which of the following is true of perceptions?

The process of interpreting a coded message back to its original form is called encoding.

What are the different types of communication media?

In a circle network, every team member communicates with every other team member.

Nonverbal communication is used as an alternative to verbal communication.

In which of the following communication networks do members communicate with one another in a predetermined sequence?

Computer software that enables teams to share information with each other is called _____.

Joe is listening to Mat and trying to understand Mat's point of view. Joe is being:

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters

Exam 16: Promoting Effective Communication

Which of the following must managers do as senders of messages?

Define information richness. What are the factors that managers must consider before selecting a communication medium?

A disadvantage of intranets is that they can only be used by people who have expertise in computer software.

A global system of computer networks that is easy to join and is used by employees of organizations around the world to communicate inside and outside their companies is referred to as _____.

Impersonal written communication is highest in information richness.

The grapevine is a formal communication network along which official, accurate information flows.

Gary wishes to share some information with his offshore team members in London. In the communication process, Gary is the _____.

In the _____ phase, a common understanding is ensured.

Wheel networks are found in groups with sequential task interdependence.

_____ is the process through which people select, organize, and interpret sensory input to give meaning and order to the world around them.

The potential for important information to be ignored or overlooked (even that which is personally addressed) while tangential information receives attention is referred to as _____.

Managers are most likely to successfully use groupware as a communication medium when:

Which of the following is true of perceptions?

The process of interpreting a coded message back to its original form is called encoding.

What are the different types of communication media?

In a circle network, every team member communicates with every other team member.

Nonverbal communication is used as an alternative to verbal communication.

In which of the following communication networks do members communicate with one another in a predetermined sequence?

Computer software that enables teams to share information with each other is called _____.

Joe is listening to Mat and trying to understand Mat's point of view. Joe is being:

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters