Question 1

The pathway along which information flows throughout an organization is called _____.

Accepted Answer

A)  organizational structure 
B)  communication network 
C)  organizational culture 
D)  organizational design 
E)  cross-functional link 
A)  organizational structure 
B)  communication network 
C)  organizational culture 
D)  organizational design 
E)  cross-functional link

Question 2

The amount of information that a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding is known as information richness.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is true of a wheel network?

Accepted Answer

A)  In a wheel network, members communicate with one another in a predetermined sequence. 
B)  In a wheel network, all the members of a group need to communicate with one another to perform at a high level. 
C)  In a wheel network, a group accomplishes its goals by directing communication to and from a central member. 
D)  In a wheel network operating in command groups, the efficiency of communication is low. 
E)  In a wheel network operating in command groups, performance is compromised. 
A)  In a wheel network, members communicate with one another in a predetermined sequence. 
B)  In a wheel network, all the members of a group need to communicate with one another to perform at a high level. 
C)  In a wheel network, a group accomplishes its goals by directing communication to and from a central member. 
D)  In a wheel network operating in command groups, the efficiency of communication is low. 
E)  In a wheel network operating in command groups, performance is compromised.

Question 4

Information flows to and from one central member of the group in a _____ network.

Accepted Answer

A)  circle 
B)  all-channel 
C)  chain 
D)  wheel 
E)  cubic 
A)  circle 
B)  all-channel 
C)  chain 
D)  wheel 
E)  cubic

Question 5

Verbal communication involves encoding messages by means of _____.

Accepted Answer

A)  spoken language 
B)  body language 
C)  dressing styles 
D)  facial expressions 
E)  body postures 
A)  spoken language 
B)  body language 
C)  dressing styles 
D)  facial expressions 
E)  body postures

Question 6

Douglas put together a company newsletter to talk about general topics about the company to all of the employees. This is an example of _____.

Accepted Answer

A)  personal written communication 
B)  impersonal written communication 
C)  formal written communication 
D)  face-to-face communication 
E)  electronic verbal communication 
A)  personal written communication 
B)  impersonal written communication 
C)  formal written communication 
D)  face-to-face communication 
E)  electronic verbal communication

Question 7

Vertical communication occurs when Scott, divisional manager of production, discusses business issues with Susan, divisional manager of marketing.

Accepted Answer

A) True 
 B)False

Question 8

_____ refer(s) to company-wide systems that allow managers to send and receive verbal electronic messages over telephone lines even when they are hundreds of miles away from the office.

Accepted Answer

A)  Grapevine system 
B)  Voice-mail system 
C)  Blog 
D)  Instant-messaging system 
E)  Groupware collaborative system 
A)  Grapevine system 
B)  Voice-mail system 
C)  Blog 
D)  Instant-messaging system 
E)  Groupware collaborative system

Question 9

What are communication networks? What are the different types of communication networks?

Accepted Answer

not answered
Explanation:The pathways al

Question 10

_____ is the encoding of messages into written words.

Accepted Answer

A)  Verbal communication 
B)  Nonverbal communication 
C)  Perceptual communication 
D)  Facial communication 
E)  Postural communication 
A)  Verbal communication 
B)  Nonverbal communication 
C)  Perceptual communication 
D)  Facial communication 
E)  Postural communication

Question 11

Wheel networks are usually found in teams, as they allow the intense interactions characteristic of teamwork.

Accepted Answer

A) True 
 B)False

Question 12

In the communication process, the feedback phase is initiated by the _____.

Accepted Answer

A)  decoder 
B)  original sender 
C)  messenger 
D)  receiver 
E)  encoder 
A)  decoder 
B)  original sender 
C)  messenger 
D)  receiver 
E)  encoder

Question 13

Perceptual biases help make communication more effective.

Accepted Answer

A) True 
 B)False

Question 14

When would managers most likely be able to successfully use groupware as a communication medium in their organizations?

Accepted Answer

not answered
Explanation:Managers are mo

Question 15

Define verbal and nonverbal communication. How does nonverbal communication reinforce verbal communication?

Accepted Answer

not answered
Explanation:The encoding of

Question 16

Managers can _____ by updating the production process to take advantage of new and more efficient technologies.

Accepted Answer

A)  increase responsiveness to customers 
B)  increase efficiency 
C)  establish an electronic trail 
D)  cause information overload 
E)  lower information richness 
A)  increase responsiveness to customers 
B)  increase efficiency 
C)  establish an electronic trail 
D)  cause information overload 
E)  lower information richness

Question 17

Which of the following is an element of linguistic style?

Accepted Answer

A)  Body language 
B)  Facial expression 
C)  Postures 
D)  Gestures 
E)  Tone of voice 
A)  Body language 
B)  Facial expression 
C)  Postures 
D)  Gestures 
E)  Tone of voice

Question 18

Which of the following is true of a chain network?

Accepted Answer

A)  It enables flow of information to and from one central member of the group. 
B)  It usually does not to exist in teams. 
C)  It is found in groups with pooled task interdependence. 
D)  It does not require group members to communicate with each other. 
E)  It allows group members to only communicate with people who are similar to them in experiences. 
A)  It enables flow of information to and from one central member of the group. 
B)  It usually does not to exist in teams. 
C)  It is found in groups with pooled task interdependence. 
D)  It does not require group members to communicate with each other. 
E)  It allows group members to only communicate with people who are similar to them in experiences.

Question 19

An organization chart summarizes the informal pathways along which communication takes place.

Accepted Answer

A) True 
 B)False

Question 20

By encouraging its sales representatives to freely talk to their managers about the changing customer needs, RST Global increased its responsiveness to customers. Which of the following is most likely to be the factor that helped RST achieve this?

Accepted Answer

A)  Low information richness 
B)  Overload of information 
C)  High perceptual bias 
D)  Good communication 
E)  Effective electronic trail 
A)  Low information richness 
B)  Overload of information 
C)  High perceptual bias 
D)  Good communication 
E)  Effective electronic trail

The pathway along which information flows throughout an organization is called _____.

The amount of information that a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding is known as information richness.

Which of the following is true of a wheel network?

Information flows to and from one central member of the group in a _____ network.

Verbal communication involves encoding messages by means of _____.

Douglas put together a company newsletter to talk about general topics about the company to all of the employees. This is an example of _____.

Vertical communication occurs when Scott, divisional manager of production, discusses business issues with Susan, divisional manager of marketing.

_____ refer(s) to company-wide systems that allow managers to send and receive verbal electronic messages over telephone lines even when they are hundreds of miles away from the office.

What are communication networks? What are the different types of communication networks?

_____ is the encoding of messages into written words.

Wheel networks are usually found in teams, as they allow the intense interactions characteristic of teamwork.

In the communication process, the feedback phase is initiated by the _____.

Perceptual biases help make communication more effective.

When would managers most likely be able to successfully use groupware as a communication medium in their organizations?

Define verbal and nonverbal communication. How does nonverbal communication reinforce verbal communication?

Managers can _____ by updating the production process to take advantage of new and more efficient technologies.

Which of the following is an element of linguistic style?

Which of the following is true of a chain network?

An organization chart summarizes the informal pathways along which communication takes place.

By encouraging its sales representatives to freely talk to their managers about the changing customer needs, RST Global increased its responsiveness to customers. Which of the following is most likely to be the factor that helped RST achieve this?

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters

Exam 16: Promoting Effective Communication

The pathway along which information flows throughout an organization is called _____.

The amount of information that a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding is known as information richness.

Which of the following is true of a wheel network?

Information flows to and from one central member of the group in a _____ network.

Verbal communication involves encoding messages by means of _____.

Douglas put together a company newsletter to talk about general topics about the company to all of the employees. This is an example of _____.

Vertical communication occurs when Scott, divisional manager of production, discusses business issues with Susan, divisional manager of marketing.

_____ refer(s) to company-wide systems that allow managers to send and receive verbal electronic messages over telephone lines even when they are hundreds of miles away from the office.

What are communication networks? What are the different types of communication networks?

_____ is the encoding of messages into written words.

Wheel networks are usually found in teams, as they allow the intense interactions characteristic of teamwork.

In the communication process, the feedback phase is initiated by the _____.

Perceptual biases help make communication more effective.

When would managers most likely be able to successfully use groupware as a communication medium in their organizations?

Define verbal and nonverbal communication. How does nonverbal communication reinforce verbal communication?

Managers can _____ by updating the production process to take advantage of new and more efficient technologies.

Which of the following is an element of linguistic style?

Which of the following is true of a chain network?

An organization chart summarizes the informal pathways along which communication takes place.

By encouraging its sales representatives to freely talk to their managers about the changing customer needs, RST Global increased its responsiveness to customers. Which of the following is most likely to be the factor that helped RST achieve this?

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters