Question 1

How can managers become better listeners?

Accepted Answer

not answered
Explanation:Managers (and a

Question 2

Groupware is a company-wide system of computer networks.

Accepted Answer

A) True 
 B)False

Question 3

In a chain network, members communicate with one another in a predetermined sequence.

Accepted Answer

A) True 
 B)False

Question 4

A face-to-face communication technique in which a manager goes to a work area and talks informally with employees about issues and concerns is _____.

Accepted Answer

A)  management by exception 
B)  management by objectives 
C)  micromanagement 
D)  macromanagement 
E)  management by wandering around 
A)  management by exception 
B)  management by objectives 
C)  micromanagement 
D)  macromanagement 
E)  management by wandering around

Question 5

Which of the following is true of impersonal written communication?

Accepted Answer

A)  It is highest in information richness. 
B)  It is addressed to particular receivers. 
C)  It does not allow documentation of the messages exchanged. 
D)  It generally does not result in feedback. 
E)  It cannot be retrieved electronically. 
A)  It is highest in information richness. 
B)  It is addressed to particular receivers. 
C)  It does not allow documentation of the messages exchanged. 
D)  It generally does not result in feedback. 
E)  It cannot be retrieved electronically.

Question 6

_____ is the specialized language that members of an occupation, group, or organization develop to facilitate communication among themselves that should never be used when communicating with people outside the occupation, group, or organization.

Accepted Answer

A)  Code 
B)  Grapevine 
C)  Rumor 
D)  Groupware 
E)  Jargon 
A)  Code 
B)  Grapevine 
C)  Rumor 
D)  Groupware 
E)  Jargon

Question 7

The pathways along which information flows in groups and teams and throughout an organization are called communication networks.

Accepted Answer

A) True 
 B)False

Question 8

Managers should make people change their linguistic styles to match the organization's culture.

Accepted Answer

A) True 
 B)False

Question 9

The ways in which men communicate emphasize _____.

Accepted Answer

A)  similarities 
B)  status differences 
C)  comradeship 
D)  team spirit 
E)  companionship 
A)  similarities 
B)  status differences 
C)  comradeship 
D)  team spirit 
E)  companionship

Question 10

The amount of information a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding is known as _____.

Accepted Answer

A)  nominal information 
B)  information richness 
C)  information inadequacy 
D)  information overload 
E)  information distortion 
A)  nominal information 
B)  information richness 
C)  information inadequacy 
D)  information overload 
E)  information distortion

Question 11

_____ occurs when the meaning of a message changes as the message passes through a series of senders and receivers.

Accepted Answer

A)  Information enrichment 
B)  Noise 
C)  Information overload 
D)  Information distortion 
E)  Information collaboration 
A)  Information enrichment 
B)  Noise 
C)  Information overload 
D)  Information distortion 
E)  Information collaboration

Question 12

Telecommuters are:

Accepted Answer

A)  people who are employed by an organization but are permanently placed in a client location. 
B)  people who are employed by an organization but work out of offices in their own homes. 
C)  people who are employed by one organization but work for another client organization. 
D)  people who are always on the move, traveling back and forth to the office, attending one client meeting after another. 
E)  people who are self-employed. 
A)  people who are employed by an organization but are permanently placed in a client location. 
B)  people who are employed by an organization but work out of offices in their own homes. 
C)  people who are employed by one organization but work for another client organization. 
D)  people who are always on the move, traveling back and forth to the office, attending one client meeting after another. 
E)  people who are self-employed.

Question 13

Brian, the president of Midland Manufacturing, strolls through the production plant every morning and has an informal chat with employees about issues and concerns. Which of the following management techniques is used by Brian?

Accepted Answer

A)  Prerogative management 
B)  Management by objectives 
C)  Management by accounting 
D)  Management by job enrichment 
E)  Management by wandering around 
A)  Prerogative management 
B)  Management by objectives 
C)  Management by accounting 
D)  Management by job enrichment 
E)  Management by wandering around

Question 14

In which of the following communication networks do group members communicate with every other group member?

Accepted Answer

A)  Circle network 
B)  Wheel network 
C)  All-channel network 
D)  Cubic network 
E)  Chain network 
A)  Circle network 
B)  Wheel network 
C)  All-channel network 
D)  Cubic network 
E)  Chain network

Question 15

Which of the following communication networks is often found in command groups with pooled task interdependence?

Accepted Answer

A)  Circle network 
B)  All-channel network 
C)  Chain network 
D)  Wheel network 
E)  Cubic network 
A)  Circle network 
B)  All-channel network 
C)  Chain network 
D)  Wheel network 
E)  Cubic network

Question 16

An internal, company-wide system of computer networks is called a(n) _____.

Accepted Answer

A)  Internet 
B)  intranet 
C)  grapevine 
D)  all-channel network 
E)  matrix network 
A)  Internet 
B)  intranet 
C)  grapevine 
D)  all-channel network 
E)  matrix network

Question 17

Unofficial information that is of interest to the receivers within an organization but does not have an identifiable source is known as _____.

Accepted Answer

A)  jargon 
B)  rumor 
C)  noise 
D)  information enrichment 
E)  bias 
A)  jargon 
B)  rumor 
C)  noise 
D)  information enrichment 
E)  bias

Question 18

Decoding is a general term that refers to anything that hampers any stage of the communication process.

Accepted Answer

A) True 
 B)False

Question 19

How can managers be effective as senders of messages?

Accepted Answer

not answered
Explanation:Managers can be

Question 20

Eric has a unique way of speaking. He pauses a lot and speaks in a slow monotone. This characteristic way of speaking is known as _____.

Accepted Answer

A)  information distortion 
B)  linguistic style 
C)  filtering 
D)  vocal pitch 
E)  information richness 
A)  information distortion 
B)  linguistic style 
C)  filtering 
D)  vocal pitch 
E)  information richness

How can managers become better listeners?

Groupware is a company-wide system of computer networks.

In a chain network, members communicate with one another in a predetermined sequence.

A face-to-face communication technique in which a manager goes to a work area and talks informally with employees about issues and concerns is _____.

Which of the following is true of impersonal written communication?

_____ is the specialized language that members of an occupation, group, or organization develop to facilitate communication among themselves that should never be used when communicating with people outside the occupation, group, or organization.

The pathways along which information flows in groups and teams and throughout an organization are called communication networks.

Managers should make people change their linguistic styles to match the organization's culture.

The ways in which men communicate emphasize _____.

The amount of information a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding is known as _____.

_____ occurs when the meaning of a message changes as the message passes through a series of senders and receivers.

Telecommuters are:

Brian, the president of Midland Manufacturing, strolls through the production plant every morning and has an informal chat with employees about issues and concerns. Which of the following management techniques is used by Brian?

In which of the following communication networks do group members communicate with every other group member?

Which of the following communication networks is often found in command groups with pooled task interdependence?

An internal, company-wide system of computer networks is called a(n) _____.

Unofficial information that is of interest to the receivers within an organization but does not have an identifiable source is known as _____.

Decoding is a general term that refers to anything that hampers any stage of the communication process.

How can managers be effective as senders of messages?

Eric has a unique way of speaking. He pauses a lot and speaks in a slow monotone. This characteristic way of speaking is known as _____.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters

Exam 16: Promoting Effective Communication

How can managers become better listeners?

Groupware is a company-wide system of computer networks.

In a chain network, members communicate with one another in a predetermined sequence.

A face-to-face communication technique in which a manager goes to a work area and talks informally with employees about issues and concerns is _____.

Which of the following is true of impersonal written communication?

_____ is the specialized language that members of an occupation, group, or organization develop to facilitate communication among themselves that should never be used when communicating with people outside the occupation, group, or organization.

The pathways along which information flows in groups and teams and throughout an organization are called communication networks.

Managers should make people change their linguistic styles to match the organization's culture.

The ways in which men communicate emphasize _____.

The amount of information a communication medium can carry and the extent to which the medium enables the sender and receiver to reach a common understanding is known as _____.

_____ occurs when the meaning of a message changes as the message passes through a series of senders and receivers.

Telecommuters are:

Brian, the president of Midland Manufacturing, strolls through the production plant every morning and has an informal chat with employees about issues and concerns. Which of the following management techniques is used by Brian?

In which of the following communication networks do group members communicate with every other group member?

Which of the following communication networks is often found in command groups with pooled task interdependence?

An internal, company-wide system of computer networks is called a(n) _____.

Unofficial information that is of interest to the receivers within an organization but does not have an identifiable source is known as _____.

Decoding is a general term that refers to anything that hampers any stage of the communication process.

How can managers be effective as senders of messages?

Eric has a unique way of speaking. He pauses a lot and speaks in a slow monotone. This characteristic way of speaking is known as _____.

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Managing Conflict, Politics, and Negotiation

Used Advanced Information Technology to Increase Performance

Filters