Question 1

Focusing on people and not the problem is consistent with integrative bargaining.

Accepted Answer

A) True 
 B)False

Question 2

Which of the following is a strategy used to encourage integrative bargaining?

Accepted Answer

A)  Changing an organization's structure 
B)  Engaging in distributive negotiation 
C)  Emphasizing superordinate goals 
D)  Using permanent transfers 
E)  Increasing diversity awareness 
A)  Changing an organization's structure 
B)  Engaging in distributive negotiation 
C)  Emphasizing superordinate goals 
D)  Using permanent transfers 
E)  Increasing diversity awareness

Question 3

Discuss the five strategies that managers can use to facilitate integrative bargaining and avoid distributive negotiation.

Accepted Answer

not answered
Explanation:Managers in all

Question 4

When an organization has a dysfunctionally high level of conflict, managers emphasize conformity at the expense of new ideas.

Accepted Answer

A) True 
 B)False

Question 5

Two parties in conflict focusing on each other's shortcomings rather than solving the source of the conflict is an example of:

Accepted Answer

A)  focusing on superordinate goals. 
B)  focusing on developmental goals. 
C)  focusing on interests instead of demands. 
D)  focusing on people instead of the problem. 
E)  focusing on what is fair. 
A)  focusing on superordinate goals. 
B)  focusing on developmental goals. 
C)  focusing on interests instead of demands. 
D)  focusing on people instead of the problem. 
E)  focusing on what is fair.

Question 6

Why is avoidance ineffective as a conflict resolution strategy?

Accepted Answer

A)  It does not address the real source of disagreement. 
B)  It escalates levels of conflict as each party tries to outmaneuver the other. 
C)  The weaker party who gives in might look for ways to get back at the stronger party in the future. 
D)  The two sides to a conflict are more concerned about winning the battle than cooperating. 
E)  It allows only one party to achieve its goals. 
A)  It does not address the real source of disagreement. 
B)  It escalates levels of conflict as each party tries to outmaneuver the other. 
C)  The weaker party who gives in might look for ways to get back at the stronger party in the future. 
D)  The two sides to a conflict are more concerned about winning the battle than cooperating. 
E)  It allows only one party to achieve its goals.

Question 7

Two managers in the marketing department of SGR Inc. disagree on whether their organization should spend the bulk of its advertising budget on print advertising or Internet marketing. This is an example of _____ conflict.

Accepted Answer

A)  intergroup 
B)  interdepartmental 
C)  intragroup 
D)  interorganizational 
E)  top-down 
A)  intergroup 
B)  interdepartmental 
C)  intragroup 
D)  interorganizational 
E)  top-down

Question 8

What are the various sources of conflict within organizations? Provide a specific business example for each source of conflict.

Accepted Answer

not answered
Explanation:The various sou

Question 9

Discuss the two conflict management strategies focused on the whole organization that managers can use to reduce conflict within organizations. Give a specific business example of how each of these strategies could be used by a manager.

Accepted Answer

not answered
Explanation:The two conflic

Question 10

Managers can effectively resolve conflicts by decreasing levels of integration in an organization.

Accepted Answer

A) True 
 B)False

Question 11

Both the marketing division and the corporate communications department of Value Homes, a real estate company, claim responsibility for developing corporate marketing strategies. Which of the following could be a potential source of conflict between the two divisions?

Accepted Answer

A)  Scarce resources 
B)  Overlapping authority 
C)  Different reward systems 
D)  Status inconsistency 
E)  Different time horizons 
A)  Scarce resources 
B)  Overlapping authority 
C)  Different reward systems 
D)  Status inconsistency 
E)  Different time horizons

Question 12

Intergroup conflict takes place between members of the same department of an organization.

Accepted Answer

A) True 
 B)False

Question 13

Focusing on what is fair is consistent with the principle of distributive negotiation.

Accepted Answer

A) True 
 B)False

Question 14

Kathleen, the director of Hebron International School, conducts meetings in a way that she strongly influences the alternatives considered for making important decisions. Which of the following political strategies does Kathleen use?

Accepted Answer

A)  Forming alliances 
B)  Bringing in an outside expert 
C)  Controlling the agenda 
D)  Relying on objective information 
E)  Generating resources 
A)  Forming alliances 
B)  Bringing in an outside expert 
C)  Controlling the agenda 
D)  Relying on objective information 
E)  Generating resources

Question 15

When conflict is settled by compromise or by collaboration between the parties in conflict, it is termed functional conflict resolution.

Accepted Answer

A) True 
 B)False

Question 16

Discuss the four conflict management strategies focused on individuals that managers can use to reduce conflict within organizations. Give a specific business example of how each of these strategies could be used by a manager.

Accepted Answer

not answered
Explanation:Increasing awar

Question 17

The potential for conflict does not exist whenever individuals, groups, teams, or departments are interdependent.

Accepted Answer

A) True 
 B)False

Question 18

Effective managers engage in politics to gain support for and implement needed changes.

Accepted Answer

A) True 
 B)False

Question 19

Define organizational conflict. How can conflict benefit the organization?

Accepted Answer

not answered
Explanation:Organizational

Question 20

An impartial individual with expertise in handling conflicts and who helps parties in conflict reach an acceptable solution is called a(n):

Accepted Answer

A)  task-oriented leader. 
B)  opinion leader. 
C)  mentor. 
D)  third-party negotiator. 
E)  transformational manager. 
A)  task-oriented leader. 
B)  opinion leader. 
C)  mentor. 
D)  third-party negotiator. 
E)  transformational manager.

Focusing on people and not the problem is consistent with integrative bargaining.

Which of the following is a strategy used to encourage integrative bargaining?

Discuss the five strategies that managers can use to facilitate integrative bargaining and avoid distributive negotiation.

When an organization has a dysfunctionally high level of conflict, managers emphasize conformity at the expense of new ideas.

Two parties in conflict focusing on each other's shortcomings rather than solving the source of the conflict is an example of:

Why is avoidance ineffective as a conflict resolution strategy?

Two managers in the marketing department of SGR Inc. disagree on whether their organization should spend the bulk of its advertising budget on print advertising or Internet marketing. This is an example of _____ conflict.

What are the various sources of conflict within organizations? Provide a specific business example for each source of conflict.

Discuss the two conflict management strategies focused on the whole organization that managers can use to reduce conflict within organizations. Give a specific business example of how each of these strategies could be used by a manager.

Managers can effectively resolve conflicts by decreasing levels of integration in an organization.

Both the marketing division and the corporate communications department of Value Homes, a real estate company, claim responsibility for developing corporate marketing strategies. Which of the following could be a potential source of conflict between the two divisions?

Intergroup conflict takes place between members of the same department of an organization.

Focusing on what is fair is consistent with the principle of distributive negotiation.

Kathleen, the director of Hebron International School, conducts meetings in a way that she strongly influences the alternatives considered for making important decisions. Which of the following political strategies does Kathleen use?

When conflict is settled by compromise or by collaboration between the parties in conflict, it is termed functional conflict resolution.

Discuss the four conflict management strategies focused on individuals that managers can use to reduce conflict within organizations. Give a specific business example of how each of these strategies could be used by a manager.

The potential for conflict does not exist whenever individuals, groups, teams, or departments are interdependent.

Effective managers engage in politics to gain support for and implement needed changes.

Define organizational conflict. How can conflict benefit the organization?

An impartial individual with expertise in handling conflicts and who helps parties in conflict reach an acceptable solution is called a(n):

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Used Advanced Information Technology to Increase Performance

Filters

Exam 17: Managing Conflict, Politics, and Negotiation

Focusing on people and not the problem is consistent with integrative bargaining.

Which of the following is a strategy used to encourage integrative bargaining?

Discuss the five strategies that managers can use to facilitate integrative bargaining and avoid distributive negotiation.

When an organization has a dysfunctionally high level of conflict, managers emphasize conformity at the expense of new ideas.

Two parties in conflict focusing on each other's shortcomings rather than solving the source of the conflict is an example of:

Why is avoidance ineffective as a conflict resolution strategy?

Two managers in the marketing department of SGR Inc. disagree on whether their organization should spend the bulk of its advertising budget on print advertising or Internet marketing. This is an example of _____ conflict.

What are the various sources of conflict within organizations? Provide a specific business example for each source of conflict.

Discuss the two conflict management strategies focused on the whole organization that managers can use to reduce conflict within organizations. Give a specific business example of how each of these strategies could be used by a manager.

Managers can effectively resolve conflicts by decreasing levels of integration in an organization.

Both the marketing division and the corporate communications department of Value Homes, a real estate company, claim responsibility for developing corporate marketing strategies. Which of the following could be a potential source of conflict between the two divisions?

Intergroup conflict takes place between members of the same department of an organization.

Focusing on what is fair is consistent with the principle of distributive negotiation.

Kathleen, the director of Hebron International School, conducts meetings in a way that she strongly influences the alternatives considered for making important decisions. Which of the following political strategies does Kathleen use?

When conflict is settled by compromise or by collaboration between the parties in conflict, it is termed functional conflict resolution.

Discuss the four conflict management strategies focused on individuals that managers can use to reduce conflict within organizations. Give a specific business example of how each of these strategies could be used by a manager.

The potential for conflict does not exist whenever individuals, groups, teams, or departments are interdependent.

Effective managers engage in politics to gain support for and implement needed changes.

Define organizational conflict. How can conflict benefit the organization?

An impartial individual with expertise in handling conflicts and who helps parties in conflict reach an acceptable solution is called a(n):

Managers and Managing

The Evolution of Management

Values, Attitudes, Emotions, and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making, Learning, Creativity, and Entrepreneurship

The Manager As a Planner and a Strategist

Value Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Organizational Control and Change

Human Resource Management

Motivation Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Used Advanced Information Technology to Increase Performance

Filters