Question 1

Creativity is the process of taking an idea and turning it into a useful product,service,or method of operation.

Accepted Answer

A) True 
 B)False

Question 2

The Practice (Scenario)
Kelly Rae works at an ophthalmology office where she has been employed as a technician for approximately one year. Due to a recent retirement of another employee, Kelly has been promoted to the position of clinic coordinator, where she is responsible for supervising and training other technicians, overseeing the doctors' schedules, and coordinating activities between the scheduling desk, the technicians, the insurance office, and the optical shop. Upon her promotion she was given a mandate by the doctors to "clean house" in an effort to make fundamental changes to enhance productivity.
-A technician named Nelly was very concerned that some of the changes proposed by Kelly would lead to increased filing errors that would ultimately affect patient care.Nelly's resistance to change came from her ________.

Accepted Answer

A) belief that uncertainty would increase 
B) fear that she would be forced out of her habit 
C) belief that Kelly's changes would harm the organization 
D) concern about increased ambiguity 
A) belief that uncertainty would increase 
B) fear that she would be forced out of her habit 
C) belief that Kelly's changes would harm the organization 
D) concern about increased ambiguity

Question 3

For business success,today's organizations need to be proactive which means they are able to adapt to the circumstances as required.

Accepted Answer

A) True 
 B)False

Question 4

Successful organizations create ________ that enables them to continuously recognize new problems.

Accepted Answer

A) a culture 
B) processes 
C) structures 
D) expectations 
A) a culture 
B) processes 
C) structures 
D) expectations

Question 5

________ are complex and each possible solution may create a new problem.

Accepted Answer

A) Adaptability problems 
B) Wicked problems 
C) Innovation challenges 
D) Strategic dilemmas 
A) Adaptability problems 
B) Wicked problems 
C) Innovation challenges 
D) Strategic dilemmas

Question 6

The ________ metaphor is best illustrated by Kurt Lewin's model of the change process.

Accepted Answer

A) uncertain waters 
B) white-waters 
C) calm waters 
D) blue horizon 
A) uncertain waters 
B) white-waters 
C) calm waters 
D) blue horizon

Question 7

According to Lewin,the objective of refreezing is to ________.

Accepted Answer

A) direct behaviour away from the status quo 
B) eliminate the need for future change 
C) stabilize the new situation 
D) reinforce the existing equilibrium 
A) direct behaviour away from the status quo 
B) eliminate the need for future change 
C) stabilize the new situation 
D) reinforce the existing equilibrium

Question 8

The Management Seminar (Scenario)
Mandy recently returned from her two-day managerial seminar, How to Totally Change Your Management and Leadership Style in Two Days. Even though she felt the seminar was worthless (as she had predicted), it did give her a chance to think about how to change the culture of her organization. She had been brought in by the new CEO as a change agent, and her position had the authority to make an impact. She felt that the recent hostile takeover by their parent company had shocked everyone, especially given that the entire organization consisted of only 150 people and had been in business for only five years. She felt this might be the time to attempt cultural change while everyone was still thinking in terms of change. As she tossed her leadership seminar manual into the wastebasket, she considered what might be her first step and how well the cultural change would work.
-Which of the following are favourable conditions that might help facilitate cultural change at Mandy's company?

Accepted Answer

A) The organization is old and the culture is weak. 
B) The organization is young and small. 
C) The organization is old and small. 
D) The organization is young and the culture is strong. 
A) The organization is old and the culture is weak. 
B) The organization is young and small. 
C) The organization is old and small. 
D) The organization is young and the culture is strong.

Question 9

Employees need not be given the reasons for organizations changes made by top managers.

Accepted Answer

A) True 
 B)False

Question 10

Minimal structural and physical barriers allow employees to share information and foster adaptability.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is a cultural value that supports innovation?

Accepted Answer

A) tolerance of the impractical 
B) low tolerance of risk 
C) focus on means,not ends 
D) closed-system focus 
A) tolerance of the impractical 
B) low tolerance of risk 
C) focus on means,not ends 
D) closed-system focus

Question 12

The change from a bureaucratic and risk-averse company to one that could compete in a global market requires ________ change.

Accepted Answer

A) structure 
B) people 
C) culture 
D) technology 
A) structure 
B) people 
C) culture 
D) technology

Question 13

Successful organizations need to be more than just flexible in order to compete in today's business world.

Accepted Answer

A) True 
 B)False

Question 14

The "calm waters" metaphor envisions a trip over unfamiliar waters with a crew who has never before worked together.

Accepted Answer

A) True 
 B)False

Question 15

If ABC Foods hired a consultant to decrease group friction and enhance cooperative work relationships,this would be an example of managing what change category?

Accepted Answer

A) strategy 
B) structure 
C) people 
D) processes 
A) strategy 
B) structure 
C) people 
D) processes

Question 16

In a short essay,describe the cultural characteristics that an innovative organization possesses.

Accepted Answer

An innovative organization has the follo

Question 17

Innovative organizations that operate in an uncertain economic environment treat mistakes ________.

Accepted Answer

A) as serious breach of strategy 
B) as cause for termination 
C) as learning opportunities 
D) as signals for organizational change 
A) as serious breach of strategy 
B) as cause for termination 
C) as learning opportunities 
D) as signals for organizational change

Question 18

In a short essay,describe and discuss the four main reasons that people resist change.Include examples of each reason to support your answer.

Accepted Answer

An individual is likely to resist change

Question 19

The term organizational development focuses on techniques to change people and the nature and quality of interpersonal work relationships.

Accepted Answer

A) True 
 B)False

Question 20

The Management Seminar (Scenario)
Mandy recently returned from her two-day managerial seminar, How to Totally Change Your Management and Leadership Style in Two Days. Even though she felt the seminar was worthless (as she had predicted), it did give her a chance to think about how to change the culture of her organization. She had been brought in by the new CEO as a change agent, and her position had the authority to make an impact. She felt that the recent hostile takeover by their parent company had shocked everyone, especially given that the entire organization consisted of only 150 people and had been in business for only five years. She felt this might be the time to attempt cultural change while everyone was still thinking in terms of change. As she tossed her leadership seminar manual into the wastebasket, she considered what might be her first step and how well the cultural change would work.
-Which of the following might be a favourable condition that can help facilitate cultural change at Mandy's company?

Accepted Answer

A) The culture is weak. 
B) The organization is old. 
C) Technology is stable. 
D) A crisis has not occurred. 
A) The culture is weak. 
B) The organization is old. 
C) Technology is stable. 
D) A crisis has not occurred.

Creativity is the process of taking an idea and turning it into a useful product,service,or method of operation.

For business success,today's organizations need to be proactive which means they are able to adapt to the circumstances as required.

Successful organizations create ________ that enables them to continuously recognize new problems.

________ are complex and each possible solution may create a new problem.

The ________ metaphor is best illustrated by Kurt Lewin's model of the change process.

According to Lewin,the objective of refreezing is to ________.

Employees need not be given the reasons for organizations changes made by top managers.

Minimal structural and physical barriers allow employees to share information and foster adaptability.

Which of the following is a cultural value that supports innovation?

The change from a bureaucratic and risk-averse company to one that could compete in a global market requires ________ change.

Successful organizations need to be more than just flexible in order to compete in today's business world.

The "calm waters" metaphor envisions a trip over unfamiliar waters with a crew who has never before worked together.

If ABC Foods hired a consultant to decrease group friction and enhance cooperative work relationships,this would be an example of managing what change category?

In a short essay,describe the cultural characteristics that an innovative organization possesses.

Innovative organizations that operate in an uncertain economic environment treat mistakes ________.

In a short essay,describe and discuss the four main reasons that people resist change.Include examples of each reason to support your answer.

The term organizational development focuses on techniques to change people and the nature and quality of interpersonal work relationships.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing Diversity

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Decision Making

Foundations of Planning

Managing Strategically

Designing Organizational Structure

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Evidence-Based Decision Making

Filters

Exam 7: Innovation and Adaptability

Creativity is the process of taking an idea and turning it into a useful product,service,or method of operation.

For business success,today's organizations need to be proactive which means they are able to adapt to the circumstances as required.

Successful organizations create ________ that enables them to continuously recognize new problems.

________ are complex and each possible solution may create a new problem.

The ________ metaphor is best illustrated by Kurt Lewin's model of the change process.

According to Lewin,the objective of refreezing is to ________.

Employees need not be given the reasons for organizations changes made by top managers.

Minimal structural and physical barriers allow employees to share information and foster adaptability.

Which of the following is a cultural value that supports innovation?

The change from a bureaucratic and risk-averse company to one that could compete in a global market requires ________ change.

Successful organizations need to be more than just flexible in order to compete in today's business world.

The "calm waters" metaphor envisions a trip over unfamiliar waters with a crew who has never before worked together.

If ABC Foods hired a consultant to decrease group friction and enhance cooperative work relationships,this would be an example of managing what change category?

In a short essay,describe the cultural characteristics that an innovative organization possesses.

Innovative organizations that operate in an uncertain economic environment treat mistakes ________.

In a short essay,describe and discuss the four main reasons that people resist change.Include examples of each reason to support your answer.

The term organizational development focuses on techniques to change people and the nature and quality of interpersonal work relationships.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing Diversity

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Decision Making

Foundations of Planning

Managing Strategically

Designing Organizational Structure

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Evidence-Based Decision Making

Filters