Question 1

Cultural change is most likely to take place when most or all of the following conditions exist: dramatic crisis occurs,leadership changes hands,________.

Accepted Answer

A) the organization is young and the culture is strong 
B) the organization is young,and the culture is weak 
C) the organization is old and the culture is weak 
D) the organization is small and the culture is strong 
A) the organization is young and the culture is strong 
B) the organization is young,and the culture is weak 
C) the organization is old and the culture is weak 
D) the organization is small and the culture is strong

Question 2

Coercion is an inexpensive and easy way to reduce resistance to change and is best used when resistance is due to misinformation.

Accepted Answer

A) True 
 B)False

Question 3

In a short essay,explain the techniques for reducing resistance to change.For each technique explain when it is to be used,and advantages and disadvantages of each technique.

Accepted Answer

1.Education and communication: Use when

Question 4

Culture of adaptability proactively identifies new problems,and challenges and develops novel solutions.

Accepted Answer

A) True 
 B)False

Question 5

A leadership change can facilitate cultural change.

Accepted Answer

A) True 
 B)False

Question 6

Lightspeed.com (Scenario)
Edwin Edwards is a team leader for Lightspeed.com, an e-business that has employees in every global time zone. Some of the factors that the team has to contend with are deadlines, strong work ethic, creativity-innovation chain, high-speed turnaround, and professionalism. As a team leader, Edwin sees team members via videoconference only a few times per year or via compressed video via Internet a few times more per year. A frustration that he is encountering himself is that he works with all of these people and does not have control over their "actual" work or the few organizational rules, regulations, and policies. Yet, due to the position he is in, he feels he gets all of their complaints. The team does not deal well when a member offers an "off-the-wall" solution to a team problem. Team members seem to have more trouble with this than any other team-conflict issue. What he likes most about leading the team is that they seem to prefer getting their objectives accomplished instead of wasting time trying to decide who should be doing what tasks.
-If Edwin decided to replace some employee work time with a new telephone menu system to improve productivity,this would be an example of ________.

Accepted Answer

A) work specialization 
B) formalization 
C) decentralization 
D) automation 
A) work specialization 
B) formalization 
C) decentralization 
D) automation

Question 7

In a short essay,explain the conditions that facilitate cultural change.

Accepted Answer

The conditions that facilitate cultural

Question 8

Changes in work processes,methods,and equipment used fall under which category of options that a manager can change?

Accepted Answer

A) structure 
B) people 
C) strategy 
D) technology 
A) structure 
B) people 
C) strategy 
D) technology

Question 9

The unfreezing step of the change process can be thought of as ________.

Accepted Answer

A) changing to a new state 
B) sustaining a change over time 
C) preparing for the needed change 
D) sustaining the status quo 
A) changing to a new state 
B) sustaining a change over time 
C) preparing for the needed change 
D) sustaining the status quo

Question 10

Innovation for organizations is about developing new products and services as customer needs change.

Accepted Answer

A) True 
 B)False

Question 11

According to our textbook,managers' options for change fall into which three categories?

Accepted Answer

A) environment,technology,and strategy 
B) structure,technology,and people 
C) policies,procedures,and management 
D) structure,technology,and products 
A) environment,technology,and strategy 
B) structure,technology,and people 
C) policies,procedures,and management 
D) structure,technology,and products

Question 12

One of the reasons that change fails is that managers ________.

Accepted Answer

A) expect change to happen too quickly 
B) consult with employees in great detail thus wasting time 
C) do not really know how to change 
D) are reluctant to spend the money required 
A) expect change to happen too quickly 
B) consult with employees in great detail thus wasting time 
C) do not really know how to change 
D) are reluctant to spend the money required

Question 13

Change agents can be either managers or nonmanagers.

Accepted Answer

A) True 
 B)False

Question 14

Change threatens the investment managers have already made in the status quo in the workplace.

Accepted Answer

A) True 
 B)False

Question 15

One type of resistance to change that can be beneficial to the organization if expressed in a positive way is ________.

Accepted Answer

A) change that threatens the status quo 
B) the belief that change is not good for the goals of the organization 
C) altering the familiar and habitual routines and processes 
D) moving into an ambiguous environment 
A) change that threatens the status quo 
B) the belief that change is not good for the goals of the organization 
C) altering the familiar and habitual routines and processes 
D) moving into an ambiguous environment

Question 16

________ is the process of taking a creative idea and turning it into a useful product,service,or method of operation.

Accepted Answer

A) Innovation 
B) Creativity 
C) Transformation 
D) Inspiration 
A) Innovation 
B) Creativity 
C) Transformation 
D) Inspiration

Question 17

Lightspeed.com (Scenario)
Edwin Edwards is a team leader for Lightspeed.com, an e-business that has employees in every global time zone. Some of the factors that the team has to contend with are deadlines, strong work ethic, creativity-innovation chain, high-speed turnaround, and professionalism. As a team leader, Edwin sees team members via videoconference only a few times per year or via compressed video via Internet a few times more per year. A frustration that he is encountering himself is that he works with all of these people and does not have control over their "actual" work or the few organizational rules, regulations, and policies. Yet, due to the position he is in, he feels he gets all of their complaints. The team does not deal well when a member offers an "off-the-wall" solution to a team problem. Team members seem to have more trouble with this than any other team-conflict issue. What he likes most about leading the team is that they seem to prefer getting their objectives accomplished instead of wasting time trying to decide who should be doing what tasks.
-If Edwin decided to remove a layer of managers and increase the span of control,he would be making a change in which of the following categories?

Accepted Answer

A) technology 
B) people 
C) processes 
D) structure 
A) technology 
B) people 
C) processes 
D) structure

Question 18

novation Variables at Lightspeed (Scenario)
Edwin Lee leads a cross-functional product development team at Lightspeed.com, a software company with employees in 10 countries around the world. The members of Edwin's team are hard-working and highly creative, but he wonders if there are ways to stimulate more innovation from the team. As the company has grown, so too has the bureaucracy. Numerous rules and policies have been introduced, and decision making has become highly centralized. This has resulted in resource limitations and tight project deadlines. Fortunately, with the use of web cams and other Internet technology, Edwin is able to hold frequent meetings with his global cross-functional teams. And despite some structural limitations, the company's culture does seem to foster creative solutions. Diverse opinions are encouraged, and even the most unrealistic, "off-the-wall" solutions are accepted without criticism. Mistakes are treated as learning opportunities—a good thing, since there have definitely been some mistakes!

-Which of the following structural suggestions would most likely improve innovation at Lightspeed?

Accepted Answer

A) limit resources 
B) increase time pressures 
C) become more organic 
D) increase external controls 
A) limit resources 
B) increase time pressures 
C) become more organic 
D) increase external controls

Question 19

novation Variables at Lightspeed (Scenario)
Edwin Lee leads a cross-functional product development team at Lightspeed.com, a software company with employees in 10 countries around the world. The members of Edwin's team are hard-working and highly creative, but he wonders if there are ways to stimulate more innovation from the team. As the company has grown, so too has the bureaucracy. Numerous rules and policies have been introduced, and decision making has become highly centralized. This has resulted in resource limitations and tight project deadlines. Fortunately, with the use of web cams and other Internet technology, Edwin is able to hold frequent meetings with his global cross-functional teams. And despite some structural limitations, the company's culture does seem to foster creative solutions. Diverse opinions are encouraged, and even the most unrealistic, "off-the-wall" solutions are accepted without criticism. Mistakes are treated as learning opportunities—a good thing, since there have definitely been some mistakes!

-Which structural variable that can foster innovation is present already at Lightspeed?

Accepted Answer

A) organic structures 
B) abundant resources 
C) low external controls 
D) high interunit communication 
A) organic structures 
B) abundant resources 
C) low external controls 
D) high interunit communication

Question 20

An organizational culture that fosters innovation accepts ambiguity and has a low tolerance for risk.

Accepted Answer

A) True 
 B)False

Cultural change is most likely to take place when most or all of the following conditions exist: dramatic crisis occurs,leadership changes hands,________.

Coercion is an inexpensive and easy way to reduce resistance to change and is best used when resistance is due to misinformation.

In a short essay,explain the techniques for reducing resistance to change.For each technique explain when it is to be used,and advantages and disadvantages of each technique.

Culture of adaptability proactively identifies new problems,and challenges and develops novel solutions.

A leadership change can facilitate cultural change.

In a short essay,explain the conditions that facilitate cultural change.

Changes in work processes,methods,and equipment used fall under which category of options that a manager can change?

The unfreezing step of the change process can be thought of as ________.

Innovation for organizations is about developing new products and services as customer needs change.

According to our textbook,managers' options for change fall into which three categories?

One of the reasons that change fails is that managers ________.

Change agents can be either managers or nonmanagers.

Change threatens the investment managers have already made in the status quo in the workplace.

One type of resistance to change that can be beneficial to the organization if expressed in a positive way is ________.

________ is the process of taking a creative idea and turning it into a useful product,service,or method of operation.

An organizational culture that fosters innovation accepts ambiguity and has a low tolerance for risk.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing Diversity

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Decision Making

Foundations of Planning

Managing Strategically

Designing Organizational Structure

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Evidence-Based Decision Making

Filters

Exam 7: Innovation and Adaptability

Cultural change is most likely to take place when most or all of the following conditions exist: dramatic crisis occurs,leadership changes hands,________.

Coercion is an inexpensive and easy way to reduce resistance to change and is best used when resistance is due to misinformation.

In a short essay,explain the techniques for reducing resistance to change.For each technique explain when it is to be used,and advantages and disadvantages of each technique.

Culture of adaptability proactively identifies new problems,and challenges and develops novel solutions.

A leadership change can facilitate cultural change.

In a short essay,explain the conditions that facilitate cultural change.

Changes in work processes,methods,and equipment used fall under which category of options that a manager can change?

The unfreezing step of the change process can be thought of as ________.

Innovation for organizations is about developing new products and services as customer needs change.

According to our textbook,managers' options for change fall into which three categories?

One of the reasons that change fails is that managers ________.

Change agents can be either managers or nonmanagers.

Change threatens the investment managers have already made in the status quo in the workplace.

One type of resistance to change that can be beneficial to the organization if expressed in a positive way is ________.

________ is the process of taking a creative idea and turning it into a useful product,service,or method of operation.

An organizational culture that fosters innovation accepts ambiguity and has a low tolerance for risk.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing Diversity

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Decision Making

Foundations of Planning

Managing Strategically

Designing Organizational Structure

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Evidence-Based Decision Making

Filters