Question 1

Specific "Do's and Don'ts" of business social practices must be learned and are referred to as

Accepted Answer

A)  codes. 
B)  protocols. 
C)  decorum. 
D)  etiquette. 
A)  codes. 
B)  protocols. 
C)  decorum. 
D)  etiquette.

Question 2

Managers can sometimes perceive they are dealing with "problem" employees when,in fact,

Accepted Answer

A)  cultural similarities are too great to notice any real differences. 
B)  the employees do not speak English. 
C)  cultural differences are influencing the work situation. 
D)  the employees are underpaid. 
A)  cultural similarities are too great to notice any real differences. 
B)  the employees do not speak English. 
C)  cultural differences are influencing the work situation. 
D)  the employees are underpaid.

Question 3

A citizen of one country who is employed in another country is called

Accepted Answer

A)  a visitor. 
B)  an expatriate. 
C)  a tourist. 
D)  an emigrant. 
A)  a visitor. 
B)  an expatriate. 
C)  a tourist. 
D)  an emigrant.

Question 4

Why do multi-national hotel groups often prefer local citizens to serve in top-level management positions?

Accepted Answer

A)  The salaries paid to local managers will be lower. 
B)  It is easier to find well-trained and high-quality managers locally. 
C)  Employee morale will improve as workers recognize they can be promoted to the highest levels of management. 
D)  Local citizens will be less likely to resign their positions during difficult economic times. 
A)  The salaries paid to local managers will be lower. 
B)  It is easier to find well-trained and high-quality managers locally. 
C)  Employee morale will improve as workers recognize they can be promoted to the highest levels of management. 
D)  Local citizens will be less likely to resign their positions during difficult economic times.

Question 5

What is NOT an example of the type of country-specific background facts expatriate managers must learn about their new host countries?

Accepted Answer

A)  What are the most important holidays? 
B)  What are the accepted standards for punctuality? 
C)  What is the prevailing hotel ADRs in the country? 
D)  What is the size and population of the country? 
A)  What are the most important holidays? 
B)  What are the accepted standards for punctuality? 
C)  What is the prevailing hotel ADRs in the country? 
D)  What is the size and population of the country?

Specific "Do's and Don'ts" of business social practices must be learned and are referred to as

Managers can sometimes perceive they are dealing with "problem" employees when,in fact,

A citizen of one country who is employed in another country is called

Why do multi-national hotel groups often prefer local citizens to serve in top-level management positions?

What is NOT an example of the type of country-specific background facts expatriate managers must learn about their new host countries?

Overview of the Hotel Industry

The Guest Service Imperative

The Hotel General Manager

General Managers Are Leaders

Human Resources

Accounting

Revenue Management

Sales and Marketing

The Front Office

House-Keeping

Food and Beverage

Property Operation and Maintenance

Personal Safety and Property Security

Franchise Agreements and Management Contracts

Filters

Exam 15: Managing in the Global Hotel Industry

Specific "Do's and Don'ts" of business social practices must be learned and are referred to as

Managers can sometimes perceive they are dealing with "problem" employees when,in fact,

A citizen of one country who is employed in another country is called

Why do multi-national hotel groups often prefer local citizens to serve in top-level management positions?

What is NOT an example of the type of country-specific background facts expatriate managers must learn about their new host countries?

Overview of the Hotel Industry

The Guest Service Imperative

The Hotel General Manager

General Managers Are Leaders

Human Resources

Accounting

Revenue Management

Sales and Marketing

The Front Office

House-Keeping

Food and Beverage

Property Operation and Maintenance

Personal Safety and Property Security

Franchise Agreements and Management Contracts

Filters