Question 1

A hotel has 500 rooms available for sale.For Monday night the hotel's occupancy forecast is 60%.What is the number of rooms the hotel has available to sell for Monday night?

Accepted Answer

A)  100 
B)  200 
C)  250 
D)  300 
A)  100 
B)  200 
C)  250 
D)  300

Question 2

A hotel guest's charges should be posted to that guest's

Accepted Answer

A)  folio. 
B)  registration card. 
C)  reservation data field. 
D)  frequent guest account. 
A)  folio. 
B)  registration card. 
C)  reservation data field. 
D)  frequent guest account.

Question 3

Which room sales are most often made through the efforts of a hotel's front-office staff?

Accepted Answer

A)  Group 
B)  Transient 
C)  Convention 
D)  Meeting rooms 
A)  Group 
B)  Transient 
C)  Convention 
D)  Meeting rooms

Question 4

What is the hotel industry term used to describe the computerized system that identifies telephone charges to be posted to guest folios?

Accepted Answer

A)  Tolls assessment 
B)  Call accounting 
C)  Telephone charge system 
D)  Telephone reconciliation 
A)  Tolls assessment 
B)  Call accounting 
C)  Telephone charge system 
D)  Telephone reconciliation

Question 5

What is the purpose of a bucket check?

Accepted Answer

A)  Assist in ADR calculations 
B)  Assist in occupancy forecasting 
C)  Verify the accuracy of guest folio balances 
D)  Verify the accuracy of guest registration information 
A)  Assist in ADR calculations 
B)  Assist in occupancy forecasting 
C)  Verify the accuracy of guest folio balances 
D)  Verify the accuracy of guest registration information

A hotel has 500 rooms available for sale.For Monday night the hotel's occupancy forecast is 60%.What is the number of rooms the hotel has available to sell for Monday night?

A hotel guest's charges should be posted to that guest's

Which room sales are most often made through the efforts of a hotel's front-office staff?

What is the hotel industry term used to describe the computerized system that identifies telephone charges to be posted to guest folios?

What is the purpose of a bucket check?

Overview of the Hotel Industry

The Guest Service Imperative

The Hotel General Manager

General Managers Are Leaders

Human Resources

Accounting

Revenue Management

Sales and Marketing

House-Keeping

Food and Beverage

Property Operation and Maintenance

Personal Safety and Property Security

Franchise Agreements and Management Contracts

Managing in the Global Hotel Industry

Filters

Exam 9: The Front Office

A hotel has 500 rooms available for sale.For Monday night the hotel's occupancy forecast is 60%.What is the number of rooms the hotel has available to sell for Monday night?

A hotel guest's charges should be posted to that guest's

Which room sales are most often made through the efforts of a hotel's front-office staff?

What is the hotel industry term used to describe the computerized system that identifies telephone charges to be posted to guest folios?

What is the purpose of a bucket check?

Overview of the Hotel Industry

The Guest Service Imperative

The Hotel General Manager

General Managers Are Leaders

Human Resources

Accounting

Revenue Management

Sales and Marketing

House-Keeping

Food and Beverage

Property Operation and Maintenance

Personal Safety and Property Security

Franchise Agreements and Management Contracts

Managing in the Global Hotel Industry

Filters