Question 1

The standards used to judge fairness in a person's dealing with others is referred to as

Accepted Answer

A)  morals. 
B)  ethics. 
C)  integrity. 
D)  justice. 
A)  morals. 
B)  ethics. 
C)  integrity. 
D)  justice.

Question 2

Which is a front-of-house employee?

Accepted Answer

A)  Baker 
B)  Dishwasher 
C)  Server 
D)  Cook 
A)  Baker 
B)  Dishwasher 
C)  Server 
D)  Cook

Question 3

The best GM s provide their employees with direction and control

Accepted Answer

A)  when they have time. 
B)  when their properties are busy. 
C)  only when needed. 
D)  at all times. 
A)  when they have time. 
B)  when their properties are busy. 
C)  only when needed. 
D)  at all times.

Question 4

Which skills must be used in almost all management and supervisory positions?

Accepted Answer

A)  Administrative skills 
B)  Conceptual skills 
C)  Technical skills 
D)  Interpersonal skills 
A)  Administrative skills 
B)  Conceptual skills 
C)  Technical skills 
D)  Interpersonal skills

Question 5

Specific management actions designed to reinforce desired performance and eliminate undesired performance are referred to as

Accepted Answer

A)  coaching. 
B)  discipline. 
C)  tutoring. 
D)  instruction. 
A)  coaching. 
B)  discipline. 
C)  tutoring. 
D)  instruction.

The standards used to judge fairness in a person's dealing with others is referred to as

Which is a front-of-house employee?

The best GM s provide their employees with direction and control

Which skills must be used in almost all management and supervisory positions?

Specific management actions designed to reinforce desired performance and eliminate undesired performance are referred to as

Overview of the Hotel Industry

The Guest Service Imperative

The Hotel General Manager

Human Resources

Accounting

Revenue Management

Sales and Marketing

The Front Office

House-Keeping

Food and Beverage

Property Operation and Maintenance

Personal Safety and Property Security

Franchise Agreements and Management Contracts

Managing in the Global Hotel Industry

Filters

Exam 4: General Managers Are Leaders

The standards used to judge fairness in a person's dealing with others is referred to as

Which is a front-of-house employee?

The best GM s provide their employees with direction and control

Which skills must be used in almost all management and supervisory positions?

Specific management actions designed to reinforce desired performance and eliminate undesired performance are referred to as

Overview of the Hotel Industry

The Guest Service Imperative

The Hotel General Manager

Human Resources

Accounting

Revenue Management

Sales and Marketing

The Front Office

House-Keeping

Food and Beverage

Property Operation and Maintenance

Personal Safety and Property Security

Franchise Agreements and Management Contracts

Managing in the Global Hotel Industry

Filters