Exam 1: The World of Innovative Management

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The field of management that specializes in the physical production of goods or services refers to operations management.

(True/False)
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Which of the following skills is considered the least important for a manger to have according to Google's list of good behaviors for managers?

(Multiple Choice)
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Systems thinking emphasizes looking at relationships and how changing one element of a business can affect the other parts of the business.

(True/False)
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List the three assumptions associated with McGregor's Theory X.

(Essay)
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Many bossless companies operate in __________.

(Multiple Choice)
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A food manufacturer hires people based on their technical qualifications, has a classical hierarchy of authority, and ensures all administrative acts are recorded in writing.What style of management does it practice? 

(Multiple Choice)
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Managers at small businesses and large corporations tend to emphasize the same managerial roles.

(True/False)
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When predicting manager effectiveness, _______ skills are significantly more important than ______ skills.

(Short Answer)
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The systems thinking approach develops theories about human behavior based on scientific methods and study.

(True/False)
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The Forestville Freeze is regionally known for its employee training programs.Managers at the Freeze conduct research to determine the best candidate interviewing techniques.This involves the use of which of the following management approaches?

(Multiple Choice)
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Which of the following is a characteristic of a traditional management approach?

(Multiple Choice)
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What is one of the benefits of conducting social business?

(Multiple Choice)
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Technical skills are most important for employees who don't manage others, while conceptual skills are more important for managers.

(True/False)
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An organization must be managed as a coordinated whole, and to see the entire picture, a manager must recognize the concept of _______,which says that the whole is greater than the sum of its parts.

(Short Answer)
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List the three management skills necessary to perform effectively in organizations.

(Essay)
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Jessica was recently praised by her supervisor for displaying superior customer service during an encounter with a problem customer.This is an example of organizational _______.

(Multiple Choice)
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One problem for new managers is that many of them unrealistically expect to have more freedom to do what they think is best.

(True/False)
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Describe the four management functions.

(Essay)
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By using resources in an efficient and effective manner to reach organizational goals, managers may reach their ultimate responsibility of achieving high __________.

(Short Answer)
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The ____________ states that variables exist for helping managers identify and understand situations, and it tells us that what works in one setting might not work in another.

(Short Answer)
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