Question 1

List the three formal communication channels found in organizations.

Accepted Answer

The three formal communication channels are as follows:
1.Upward
2.Downward
3.Horizontal

Question 2

A __________ is a team communication structure in which team members communicate through a single individual to solve problems or make decisions.

Accepted Answer

centralized network

Question 3

__________ channels coexist with formal channels within an organization but may skip hierarchical levels, cutting across vertical chains of command to connect virtually anyone in the organization.

Accepted Answer

Personal communication

Question 4

List three benefits associated with asking questions

Accepted Answer

Asking questions builds trust

Question 5

Effective listening includes formulating in your mind what you are going to say next.

Accepted Answer

A) True 
 B)False

Question 6

Communication can break down if sender and receiver do not encode or decode language in the same way.

Accepted Answer

A) True 
 B)False

Question 7

__________ communication is the lateral or diagonal exchange of messages among peers or coworkers.

Accepted Answer

The answer of __________ communication is the lateral or diagonal exchange...

Question 8

Downward communication often includes procedures and practices that define the organization's rules, regulations, benefits, and structural arrangements.

Accepted Answer

A) True 
 B)False

Question 9

Upward communication is usually used to communicate information about all of the following, EXCEPT _______.

Accepted Answer

A) suggestions for improvement 
B) performance reports 
C) indoctrination 
D) financial and accounting information 
E) grievances and disputes 
A) suggestions for improvement 
B) performance reports 
C) indoctrination 
D) financial and accounting information 
E) grievances and disputes

Question 10

Good listeners ______.

Accepted Answer

A) feign agreement 
B) ask questions 
C) listen for facts 
D) are passive 
E) are easily distracted 
A) feign agreement 
B) ask questions 
C) listen for facts 
D) are passive 
E) are easily distracted

Question 11

Research suggests that  9 percent of employees feel like they know what is going on at their companies most of the time.

Accepted Answer

A) True 
 B)False

Question 12

Which statement about communication differences between women and men is accurate?

Accepted Answer

A) To women, talk is primarily a means to preserve independence and negotiate and maintain status in a hierarchy. 
B) When women make decisions, they tend to process and think of options out loud. 
C) To women, listening can take place with minimum eye contact and almost no nonverbal feedback. 
D) In general, when a woman nods, it means she agrees. 
E) Women tend to use verbal language to exhibit knowledge and skill, such as by telling stories, joking, or passing on information. 
A) To women, talk is primarily a means to preserve independence and negotiate and maintain status in a hierarchy. 
B) When women make decisions, they tend to process and think of options out loud. 
C) To women, listening can take place with minimum eye contact and almost no nonverbal feedback. 
D) In general, when a woman nods, it means she agrees. 
E) Women tend to use verbal language to exhibit knowledge and skill, such as by telling stories, joking, or passing on information.

Question 13

Selina is meeting with her subordinate Mike for his annual performance review.At the end of the review, Mike tells Selina that he is confused about some things she said.By asking Selina to explain certain things in more detail, Mike is engaging in which component of the communication process?

Accepted Answer

A) Selecting a channel 
B) Sifting through noise 
C) Providing feedback 
D) Encoding the message 
E) Decoding the message 
A) Selecting a channel 
B) Sifting through noise 
C) Providing feedback 
D) Encoding the message 
E) Decoding the message

Question 14

__________ means sharing all types of information throughout the organization, across functional and hierarchical boundaries.

Accepted Answer

The answer of __________ means sharing all types of information throughout...

Question 15

List at least five keys to effective listening.

Accepted Answer

Listen actively.Keep an open mind.Resist

Question 16

Discuss the use of social media for engaging employees.

Accepted Answer

Using social media can enable people to

Question 17

Louise, a top-level manager at INF Inc., has the difficult task of informing 12 employees that they are about to be laid off.Which communication channel should Louise use to break the news?

Accepted Answer

A) Face-to-face 
B) E-mail 
C) Instant messaging 
D) Telephone 
E) Handwritten letter 
A) Face-to-face 
B) E-mail 
C) Instant messaging 
D) Telephone 
E) Handwritten letter

Question 18

It is acceptable and appropriate to use e-mail when _____.

Accepted Answer

A) criticizing 
B) firing someone 
C) asking for information 
D) canceling an appointment 
E) apologizing 
A) criticizing 
B) firing someone 
C) asking for information 
D) canceling an appointment 
E) apologizing

Question 19

Define and provide three examples of social media.

Accepted Answer

Social media refers to a group of Intern

Question 20

The amount of information that can be transmitted during a communication episode is known as __________.

Accepted Answer

The answer of The amount of information that can be...

List the three formal communication channels found in organizations.

A __________ is a team communication structure in which team members communicate through a single individual to solve problems or make decisions.

__________ channels coexist with formal channels within an organization but may skip hierarchical levels, cutting across vertical chains of command to connect virtually anyone in the organization.

List three benefits associated with asking questions

Effective listening includes formulating in your mind what you are going to say next.

Communication can break down if sender and receiver do not encode or decode language in the same way.

__________ communication is the lateral or diagonal exchange of messages among peers or coworkers.

Downward communication often includes procedures and practices that define the organization's rules, regulations, benefits, and structural arrangements.

Upward communication is usually used to communicate information about all of the following, EXCEPT _______.

Good listeners ______.

Research suggests that 9 percent of employees feel like they know what is going on at their companies most of the time.

Which statement about communication differences between women and men is accurate?

Selina is meeting with her subordinate Mike for his annual performance review.At the end of the review, Mike tells Selina that he is confused about some things she said.By asking Selina to explain certain things in more detail, Mike is engaging in which component of the communication process?

__________ means sharing all types of information throughout the organization, across functional and hierarchical boundaries.

List at least five keys to effective listening.

Discuss the use of social media for engaging employees.

Louise, a top-level manager at INF Inc., has the difficult task of informing 12 employees that they are about to be laid off.Which communication channel should Louise use to break the news?

It is acceptable and appropriate to use e-mail when _____.

Define and provide three examples of social media.

The amount of information that can be transmitted during a communication episode is known as __________.

The World of Innovative Management

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Planning and Goal Setting

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Talent and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters

Exam 13: Managing Communication

List the three formal communication channels found in organizations.

A __________ is a team communication structure in which team members communicate through a single individual to solve problems or make decisions.

__________ channels coexist with formal channels within an organization but may skip hierarchical levels, cutting across vertical chains of command to connect virtually anyone in the organization.

List three benefits associated with asking questions

Effective listening includes formulating in your mind what you are going to say next.

Communication can break down if sender and receiver do not encode or decode language in the same way.

__________ communication is the lateral or diagonal exchange of messages among peers or coworkers.

Downward communication often includes procedures and practices that define the organization's rules, regulations, benefits, and structural arrangements.

Upward communication is usually used to communicate information about all of the following, EXCEPT _______.

Good listeners ______.

Research suggests that 9 percent of employees feel like they know what is going on at their companies most of the time.

Which statement about communication differences between women and men is accurate?

Selina is meeting with her subordinate Mike for his annual performance review.At the end of the review, Mike tells Selina that he is confused about some things she said.By asking Selina to explain certain things in more detail, Mike is engaging in which component of the communication process?

__________ means sharing all types of information throughout the organization, across functional and hierarchical boundaries.

List at least five keys to effective listening.

Discuss the use of social media for engaging employees.

Louise, a top-level manager at INF Inc., has the difficult task of informing 12 employees that they are about to be laid off.Which communication channel should Louise use to break the news?

It is acceptable and appropriate to use e-mail when _____.

Define and provide three examples of social media.

The amount of information that can be transmitted during a communication episode is known as __________.

The World of Innovative Management

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Planning and Goal Setting

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Talent and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters