Question 1

Without feedback, communication is only a two-way process: sender to receiver and receiver to sender.

Accepted Answer

A) True 
 B)False

Question 2

Routine messages tend to be simple and straightforward, such as conveying data or statistics.

Accepted Answer

A) True 
 B)False

Question 3

Which outcome is associated with the culture of open communication?

Accepted Answer

A) Slower decision making 
B) Lower turnover 
C) Higher absenteeism 
D) Less-accurate decision making 
E) Creative solutions to problems 
A) Slower decision making 
B) Lower turnover 
C) Higher absenteeism 
D) Less-accurate decision making 
E) Creative solutions to problems

Question 4

The term __________ covers a broad range of applications, including wikis, blogs, content communities, and virtual social worlds.

Accepted Answer

The answer of The term __________ covers a broad range...

Question 5

List and discuss at least two techniques that are part of communicating with radical candor.Include an example of what not to do and what to do with each technique.

Accepted Answer

Use "I statements." To communicate with

Question 6

List and discuss at least three circumstances under which, according to Maggie Warrell, managers should NOT use e-mail.

Accepted Answer

When you are angry.As our anger increase

Question 7

Ed would be happy to never use the phone again and could live a fulfilled life (or at least he thinks he could) without giving a talk in public.He is usually OK with face-to-face conversations except with bosses.Ed seems to be best described as experiencing _____.

Accepted Answer

A) fear of ridicule 
B) candid communication 
C) horizontal communication 
D) social anxiety 
E) communication apprehension 
A) fear of ridicule 
B) candid communication 
C) horizontal communication 
D) social anxiety 
E) communication apprehension

Question 8

__________ is necessary for communication to be considered two-way.

Accepted Answer

A) Message 
B) Channel 
C) Feedback 
D) Noise 
E) Circuit 
A) Message 
B) Channel 
C) Feedback 
D) Noise 
E) Circuit

Question 9

__________ occurs when the receiver responds to the sender's communication with a return message.

Accepted Answer

The answer of __________ occurs when the receiver responds to...

Question 10

Managers spend 80 percent of every working day doing desk work.

Accepted Answer

A) True 
 B)False

Question 11

Define nonverbal communication and briefly discuss its importance to communicating in organizations.

Accepted Answer

Nonverbal communication refers to messag

Question 12

__________ messages typically are ambiguous, concern novel events, and involve great potential for misunderstanding; __________ messages are simple and straightforward.

Accepted Answer

The answer of __________ messages typically are ambiguous, concern novel events,...

Question 13

Jay, a divisional vice president of a consumer goods manufacturer, gives a presentation to all divisional employees to outline the company's goals for the coming year.This is an example of which of the following types of organizational communication?

Accepted Answer

A) Virtual 
B) Grapevine 
C) Lateral 
D) Downward 
E) Upward 
A) Virtual 
B) Grapevine 
C) Lateral 
D) Downward 
E) Upward

Question 14

List at least two advantages and two disadvantages of low-richness communication channels in workplace settings like bulletins and reports.

Accepted Answer

Advantages:
Permanent record
P

Question 15

Formal __________ includes messages that flow from the lower to the higher levels in the organization's hierarchy.

Accepted Answer

upward com

Question 16

The receiver usually gives more weight to nonverbal messages than to verbal messages when the two are contradictory

Accepted Answer

A) True 
 B)False

Question 17

The text described manager communication as purpose driven, strategic, and having a number of possible methods.Discuss each of these characteristics.

Accepted Answer

Managers' communication is purpose-direc

Question 18

The skills of __________ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.

Accepted Answer

A) communication 
B) listening 
C) managing 
D) reception 
E) telling 
A) communication 
B) listening 
C) managing 
D) reception 
E) telling

Question 19

Which of the following is the most familiar and obvious flow of formal communication?

Accepted Answer

A) Downward 
B) Gossip 
C) Horizontal 
D) Upward 
E) The Grapevine 
A) Downward 
B) Gossip 
C) Horizontal 
D) Upward 
E) The Grapevine

Question 20

To __________ a message is to select the symbols used to compose a message.

Accepted Answer

The answer of To __________ a message is to select...

Without feedback, communication is only a two-way process: sender to receiver and receiver to sender.

Routine messages tend to be simple and straightforward, such as conveying data or statistics.

Which outcome is associated with the culture of open communication?

The term __________ covers a broad range of applications, including wikis, blogs, content communities, and virtual social worlds.

List and discuss at least two techniques that are part of communicating with radical candor.Include an example of what not to do and what to do with each technique.

List and discuss at least three circumstances under which, according to Maggie Warrell, managers should NOT use e-mail.

Ed would be happy to never use the phone again and could live a fulfilled life (or at least he thinks he could) without giving a talk in public.He is usually OK with face-to-face conversations except with bosses.Ed seems to be best described as experiencing _____.

__________ is necessary for communication to be considered two-way.

__________ occurs when the receiver responds to the sender's communication with a return message.

Managers spend 80 percent of every working day doing desk work.

Define nonverbal communication and briefly discuss its importance to communicating in organizations.

messages typically are ambiguous, concern novel events, and involve great potential for misunderstanding; messages are simple and straightforward.

Jay, a divisional vice president of a consumer goods manufacturer, gives a presentation to all divisional employees to outline the company's goals for the coming year.This is an example of which of the following types of organizational communication?

List at least two advantages and two disadvantages of low-richness communication channels in workplace settings like bulletins and reports.

Formal __________ includes messages that flow from the lower to the higher levels in the organization's hierarchy.

The receiver usually gives more weight to nonverbal messages than to verbal messages when the two are contradictory

The text described manager communication as purpose driven, strategic, and having a number of possible methods.Discuss each of these characteristics.

The skills of __________ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.

Which of the following is the most familiar and obvious flow of formal communication?

To __________ a message is to select the symbols used to compose a message.

The World of Innovative Management

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Planning and Goal Setting

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Talent and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters

Exam 13: Managing Communication

Without feedback, communication is only a two-way process: sender to receiver and receiver to sender.

Routine messages tend to be simple and straightforward, such as conveying data or statistics.

Which outcome is associated with the culture of open communication?

The term __________ covers a broad range of applications, including wikis, blogs, content communities, and virtual social worlds.

List and discuss at least two techniques that are part of communicating with radical candor.Include an example of what not to do and what to do with each technique.

List and discuss at least three circumstances under which, according to Maggie Warrell, managers should NOT use e-mail.

Ed would be happy to never use the phone again and could live a fulfilled life (or at least he thinks he could) without giving a talk in public.He is usually OK with face-to-face conversations except with bosses.Ed seems to be best described as experiencing _____.

__________ is necessary for communication to be considered two-way.

__________ occurs when the receiver responds to the sender's communication with a return message.

Managers spend 80 percent of every working day doing desk work.

Define nonverbal communication and briefly discuss its importance to communicating in organizations.

__________ messages typically are ambiguous, concern novel events, and involve great potential for misunderstanding; __________ messages are simple and straightforward.

Jay, a divisional vice president of a consumer goods manufacturer, gives a presentation to all divisional employees to outline the company's goals for the coming year.This is an example of which of the following types of organizational communication?

List at least two advantages and two disadvantages of low-richness communication channels in workplace settings like bulletins and reports.

Formal __________ includes messages that flow from the lower to the higher levels in the organization's hierarchy.

The receiver usually gives more weight to nonverbal messages than to verbal messages when the two are contradictory

The text described manager communication as purpose driven, strategic, and having a number of possible methods.Discuss each of these characteristics.

The skills of __________ require receiving messages to accurately grasp facts and feelings to interpret the meaning of the message.

Which of the following is the most familiar and obvious flow of formal communication?

To __________ a message is to select the symbols used to compose a message.

The World of Innovative Management

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Planning and Goal Setting

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Talent and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters

messages typically are ambiguous, concern novel events, and involve great potential for misunderstanding; messages are simple and straightforward.