Question 1

What is the number one global management tool that was used for 2014-2015?

Accepted Answer

A) Customer relationship management 
B) Employee engagement surveys 
C) Outsourcing 
D) Benchmarking 
E) Mission and vision statements 
A) Customer relationship management 
B) Employee engagement surveys 
C) Outsourcing 
D) Benchmarking 
E) Mission and vision statements A

Question 2

A group of 10 people get together with the purpose of raising awareness about the environment in their community.They hold weekly meetings to decide on what kinds of activities to do and whose responsibility it is to implement them.Not everyone shows up every week, and two of the members end up doing all of the work.What aspect of an organization does this group fail to fulfill?

Accepted Answer

A) Being goal directed 
B) Being deliberately structured 
C) Meeting the requirements of a social entity 
D) Making profits 
E) Achieving efficiency 
A) Being goal directed 
B) Being deliberately structured 
C) Meeting the requirements of a social entity 
D) Making profits 
E) Achieving efficiency B

Question 3

Who is considered the father of scientific management?

Accepted Answer

A) Frank B.Gilbreth 
B) Henry Gantt 
C) Frederick Winslow Taylor 
D) Max Weber 
E) Henri Fayol 
A) Frank B.Gilbreth 
B) Henry Gantt 
C) Frederick Winslow Taylor 
D) Max Weber 
E) Henri Fayol C

Question 4

How do small-business managers emphasize different management roles in comparison to larger business managers?

Accepted Answer

Managers of small businesses often see t

Question 5

Which of the following is not one of the top causes of manager failure?

Accepted Answer

A) Setting daunting goals for the team to complete 
B) Having poor interpersonal skills 
C) Failing to clarify direction 
D) Practicing ineffective communication skills 
E) Lacking personal integrity and trustworthiness 
A) Setting daunting goals for the team to complete 
B) Having poor interpersonal skills 
C) Failing to clarify direction 
D) Practicing ineffective communication skills 
E) Lacking personal integrity and trustworthiness

Question 6

In recent years, the U.S.Secret Service has been showing strong management that other companies are trying to copy.

Accepted Answer

A) True 
 B)False

Question 7

In order to serve clients with limited resources, nonprofit managers must focus on ______.

Accepted Answer

A) keeping costs as low as possible 
B) great customer service 
C) creating inexpensive goods 
D) employee performance 
E) roles like leader, monitor, and negotiator 
A) keeping costs as low as possible 
B) great customer service 
C) creating inexpensive goods 
D) employee performance 
E) roles like leader, monitor, and negotiator

Question 8

Contingency view is based on the following principle: What works in one organization will work in any other one.

Accepted Answer

A) True 
 B)False

Question 9

A naturally occurring social group within an organization is a(n) _____.

Accepted Answer

A) formal organizational structure 
B) informal organization 
C) bureaucratic organization 
D) human resources perspective 
E) Theory X assumption 
A) formal organizational structure 
B) informal organization 
C) bureaucratic organization 
D) human resources perspective 
E) Theory X assumption

Question 10

Gail Griffith, manager of the finance division, distributes relevant information every day to all her employees, enabling them to make quality decisions.Gail is performing which of the following roles?

Accepted Answer

A) Monitor 
B) Disseminator 
C) Spokesperson 
D) Disturbance handler 
E) Figurehead 
A) Monitor 
B) Disseminator 
C) Spokesperson 
D) Disturbance handler 
E) Figurehead

Question 11

What idea did Douglas McGregor develop that allows organizations to take advantage of the imagination and intellect of all their employees?

Accepted Answer

A) Maslow's hierarchy 
B) Informal organization 
C) Theory X 
D) Theory Y 
E) Human relations movement 
A) Maslow's hierarchy 
B) Informal organization 
C) Theory X 
D) Theory Y 
E) Human relations movement

Question 12

Administrative acts and decisions recorded in writing is one of the six characteristics of the ideal bureaucracy.

Accepted Answer

A) True 
 B)False

Question 13

What is the central tension between historical forces in management thinking?

Accepted Answer

A) Things of production vs.humanity of production 
B) Things of production vs.scientific numbers-driven approach 
C) Humanity of production vs.hierarchal structures 
D) The humanistic approach vs.the people-driven workplace 
E) The desire for greater production vs.the need for efficiency 
A) Things of production vs.humanity of production 
B) Things of production vs.scientific numbers-driven approach 
C) Humanity of production vs.hierarchal structures 
D) The humanistic approach vs.the people-driven workplace 
E) The desire for greater production vs.the need for efficiency

Question 14

Supply chain management refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

Accepted Answer

A) True 
 B)False

Question 15

Customer relationship management (CRM) systems are important to managers reflecting a concern with the decline in customer loyalty.

Accepted Answer

A) True 
 B)False

Question 16

What approach has the Oregon Ducks' football team abandoned when it comes to coaching players?

Accepted Answer

A) The Millennial approach 
B) The drill sergeant approach 
C) The empowering approach 
D) The collaborative approach 
E) The enabler approach 
A) The Millennial approach 
B) The drill sergeant approach 
C) The empowering approach 
D) The collaborative approach 
E) The enabler approach

Question 17

__________ refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

Accepted Answer

Supply cha

Question 18

Regina, owner and operator of a small restaurant, believes that her most important task as manager is establishing goals for the restaurant and deciding what must be done to achieve them.This involves which of the following aspects of what managers do?

Accepted Answer

A) Organizing 
B) Motivating and communicating 
C) Measuring 
D) Developing people 
E) Setting objectives 
A) Organizing 
B) Motivating and communicating 
C) Measuring 
D) Developing people 
E) Setting objectives

Question 19

Which of the following tasks best describes the work a manager can expect to do?

Accepted Answer

A) Working individually on a report for some hours uninterrupted 
B) Taking on a new project that requires specific skills 
C) Finding the best person on the team to complete a project and delegating the task to that person 
D) Taking advantage of the many freedoms to do what they think is best for the organization 
E) Agreeing to take on more work that they will do themselves 
A) Working individually on a report for some hours uninterrupted 
B) Taking on a new project that requires specific skills 
C) Finding the best person on the team to complete a project and delegating the task to that person 
D) Taking advantage of the many freedoms to do what they think is best for the organization 
E) Agreeing to take on more work that they will do themselves

Question 20

Financial resources for government and charity nonprofit organizations come from all of the following EXCEPT ______.

Accepted Answer

A) appropriations 
B) taxes 
C) sales of goods 
D) grants 
E) donations 
A) appropriations 
B) taxes 
C) sales of goods 
D) grants 
E) donations

What is the number one global management tool that was used for 2014-2015?

Who is considered the father of scientific management?

How do small-business managers emphasize different management roles in comparison to larger business managers?

Which of the following is not one of the top causes of manager failure?

In recent years, the U.S.Secret Service has been showing strong management that other companies are trying to copy.

In order to serve clients with limited resources, nonprofit managers must focus on ______.

Contingency view is based on the following principle: What works in one organization will work in any other one.

A naturally occurring social group within an organization is a(n) _____.

Gail Griffith, manager of the finance division, distributes relevant information every day to all her employees, enabling them to make quality decisions.Gail is performing which of the following roles?

What idea did Douglas McGregor develop that allows organizations to take advantage of the imagination and intellect of all their employees?

Administrative acts and decisions recorded in writing is one of the six characteristics of the ideal bureaucracy.

What is the central tension between historical forces in management thinking?

Supply chain management refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

Customer relationship management (CRM) systems are important to managers reflecting a concern with the decline in customer loyalty.

What approach has the Oregon Ducks' football team abandoned when it comes to coaching players?

__________ refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

Regina, owner and operator of a small restaurant, believes that her most important task as manager is establishing goals for the restaurant and deciding what must be done to achieve them.This involves which of the following aspects of what managers do?

Which of the following tasks best describes the work a manager can expect to do?

Financial resources for government and charity nonprofit organizations come from all of the following EXCEPT ______.

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Planning and Goal Setting

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Talent and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters

Exam 1: The World of Innovative Management

What is the number one global management tool that was used for 2014-2015?

Who is considered the father of scientific management?

How do small-business managers emphasize different management roles in comparison to larger business managers?

Which of the following is not one of the top causes of manager failure?

In recent years, the U.S.Secret Service has been showing strong management that other companies are trying to copy.

In order to serve clients with limited resources, nonprofit managers must focus on ______.

Contingency view is based on the following principle: What works in one organization will work in any other one.

A naturally occurring social group within an organization is a(n) _____.

Gail Griffith, manager of the finance division, distributes relevant information every day to all her employees, enabling them to make quality decisions.Gail is performing which of the following roles?

What idea did Douglas McGregor develop that allows organizations to take advantage of the imagination and intellect of all their employees?

Administrative acts and decisions recorded in writing is one of the six characteristics of the ideal bureaucracy.

What is the central tension between historical forces in management thinking?

Supply chain management refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

Customer relationship management (CRM) systems are important to managers reflecting a concern with the decline in customer loyalty.

What approach has the Oregon Ducks' football team abandoned when it comes to coaching players?

__________ refers to managing the sequence of suppliers and purchasers, covering all stages of processing from obtaining raw materials to distributing finished goods to consumers.

Regina, owner and operator of a small restaurant, believes that her most important task as manager is establishing goals for the restaurant and deciding what must be done to achieve them.This involves which of the following aspects of what managers do?

Which of the following tasks best describes the work a manager can expect to do?

Financial resources for government and charity nonprofit organizations come from all of the following EXCEPT ______.

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Planning and Goal Setting

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Talent and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Leading Teams

Managing Quality and Performance

Filters