Exam 1: The World of Innovative Management

The scalar chain is a hypothetical chain that provides horizontal links between unionized workers in different departments in an organization.

Which of the following is an example of a change being made for efficiency?

A manager forwards information to other organization members in the disseminator role.

Organization development is a specific set of management techniques based on the behavioral science approach.

Genex Dynamics is a ballistics company that uses the principles of unity of command, scalar chain, and division of work.These are part of which of the following management approaches?

The individual performer is a generalist and coordinates a broad range of activities.

Many ideas and techniques in current use can trace their roots to historical management perspectives.

Tool Techies, Inc.uses phone surveys of customers to gather information about service and quality.This is an example of the management function of ______.

In the __________ role, managers initiate improvement projects, identify new ideas, and delegate idea responsibility to others.

The degree to which an organization achieves a stated goal refers to _____.

Which of the following is NOT a criticism of scientific management?

________ uses social media technologies for interacting with and facilitation communication and collaboration among employees, customers, and other stakeholders.

If a manager finds a severe decline in employee morale and direction, he or she may need to spend more time in the __________ role.

Today's best managers are __________.They design the organization and culture to anticipate threats and opportunities from the environment, challenge the status quo, and promote creativity.

A small business manager might find himself or herself being asked to attend events and serve as the face of the company more often than him or her counterpart at a large organization, giving him or her a bigger role as a ________.

Alberto is the senior manager at a clothing producer, and he decides to push a new product particularly hard, understanding that the company might temporarily see their profits drop.What management skill is Alberto exercising?

The humanistic perspective contains three subfields: scientific management, bureaucratic organizations, and administrative principles.

Feel Good Co.takes the administrative principles approach to management.They have trained all their managers to take the best approach for their specific team and have also given employees the training to excel at their particular job duties.What principle of management are they practicing?

Amanda Rowley, president of Autos-R-Us, recognizes the factory employees for their outstanding performance at the monthly awards banquet on the shop floor by presenting a plaque and a check for $100.She is engaging in the management function of _____.

Serious cost cutting made to improve efficiency can sometimes hurt organizational effectiveness.