Exam 5: Planning and Goal Setting

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Define contingency planning.

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Contingency planning identifies important factors in the environment and defines a range of alternative responses to be taken in the case of emergencies, setbacks, or unexpected conditions.

About half of executives whose companies have no formal strategic planning process say they are dissatisfied with the company's development strategy.

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Consider Porter's competitive strategies.Which strategy is most likely to include measuring the cost of providing a product or service and the cost of maintaining customer loyalty?

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In the BCG matrix, the dog has __________ market share and __________ business growth rate.

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Of the management functions, which is considered the most fundamental?

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The two stages of crisis planning are crisis prevention and crisis preparation.

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List the four major activities that must occur in order for MBO to succeed.

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Define key performance indicators.

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A __________ is a blueprint specifying the resource allocations, schedules, and other actions necessary for attaining goals.

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The ultimate impact of goals depends on _____.

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Executives acquire information about external opportunities and strengths from a variety of reports, including budgets, financial ratios, profit and loss statements, and surveys of employee attitudes and satisfaction.

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Measures that reflect how well lower-level goals help the organization progress toward attaining its strategic goal are called ______.

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To develop _____ plans, managers identify important factors in the environment, such as possible economic downturns, declining markets, increases in cost of supplies, new technological developments, or safety accidents.

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In today's business environment, it is expected that CEOs will do the large majority of their corporation's strategic planning.

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Research has shown that strategic thinking and planning positively affect a firm's performance and financial success.

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Goals that define the outcomes that major departments must achieve in order for the organization to reach its overall goals are known as __________ goals.

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Reasonable yet highly ambitious and compelling goals that energize people and inspire excellence are called ______ goals.

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Describe the issues that are addressed in the crisis prevention stage of crisis planning.

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Meadow Branch Corporation leadership believes that when managers pursue their activities in the right way, positive outcomes will result.Their approach is best described as management by ______.

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In decentralized planning, planning experts work with line managers and even line staff to develop plans.

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