Question 1

List three factors that can lead to conflict.

Accepted Answer

1.Scarce resources
2.Communication breakdown
3.Goal differences

Question 2

__________ negotiation is a competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party.

Accepted Answer

Distributive

Question 3

Discuss the five styles of handling conflict and when each is appropriate.

Accepted Answer

The dominating style (my way) reflects assertiveness to get one's own way and should be used when quick, decisive action is vital on important issues or unpopular actions, such as during emergencies or urgent cost-cutting requirements.\
The compromising style (halfway) reflects a moderate amount of both assertiveness and cooperativeness.It is appropriate when the goals on both sides are equally important, when opponents have equal power and both sides want to split the difference, or when people need to arrive at temporary or expedient solutions under time pressure.The accommodating style (your way) reflects a high degree of cooperativeness, which works best when people realize that they are wrong, when an issue is more important to others than to oneself, when building social credits for use in later discussions, and when maintaining harmony is especially important.The collaborating style (our way) reflects a high degree of both assertiveness and cooperativeness.The collaborating style enables both parties to win, although it may require substantial bargaining and negotiation.The collaborating style is important when both sets of concerns are too important to be compromised, when insights from different people need to be merged into an overall solution, and when the commitment of both sides is needed for a consensus.The avoiding style (no way) reflects neither assertiveness nor cooperativeness.It is appropriate when an issue is trivial, when there is no chance of winning, when a delay to gather more information is needed, or when a disruption would be costly.

Question 4

A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party is called distributive negotiation.

Accepted Answer

A) True 
 B)False

Question 5

List five behaviors associated with the socioemotional role.

Accepted Answer

1.Encourage
2.Har

Question 6

The forming stage of team development is characterized by ____.

Accepted Answer

A) the establishment of order and cohesion 
B) cooperation 
C) problem solving 
D) orientation 
E) conflict 
A) the establishment of order and cohesion 
B) cooperation 
C) problem solving 
D) orientation 
E) conflict

Question 7

Functional teams are to _____ as cross-functional teams are to _____.

Accepted Answer

A) task forces; command teams 
B) interdepartmental; intradepartmental 
C) manager and subordinates; similar levels of the hierarchy 
D) special purpose teams; task forces 
E) project teams; task forces 
A) task forces; command teams 
B) interdepartmental; intradepartmental 
C) manager and subordinates; similar levels of the hierarchy 
D) special purpose teams; task forces 
E) project teams; task forces

Question 8

As a general rule, large teams make it harder to interact and influence others.

Accepted Answer

A) True 
 B)False

Question 9

Two common behaviors of the socioemotional role are energizing and encouraging.

Accepted Answer

A) True 
 B)False

Question 10

Define team cohesiveness.

Accepted Answer

Team cohesiveness refers to th

Question 11

Amber is a member of a work team at Buchanon Plumbing, Inc.She often attempts to help disagreeing parties reach agreement.This is an example of which socioemotional role behavior?

Accepted Answer

A) Compromising 
B) Following 
C) Reducing tension 
D) Harmonizing 
E) Summarizing 
A) Compromising 
B) Following 
C) Reducing tension 
D) Harmonizing 
E) Summarizing

Question 12

__________ pertains to the team's ability to meet the personal needs of its members.

Accepted Answer

The answer of __________ pertains to the team's ability to...

Question 13

Which of the following types of teams is created outside the formal organization structure to undertake a project of importance or creativity?

Accepted Answer

A) Vertical 
B) Command 
C) Special-purpose 
D) Cross-functional 
E) Functional 
A) Vertical 
B) Command 
C) Special-purpose 
D) Cross-functional 
E) Functional

Question 14

__________ means no one team member dominates the conversations and that members are active in roughly equal proportions.

Accepted Answer

The answer of __________ means no one team member dominates...

Question 15

An individual who provides support for team members' emotional needs and helps strengthen the social unity has assumed a __________ role.

Accepted Answer

The answer of An individual who provides support for team...

Question 16

What are the three key components of a team?

Accepted Answer

1.Two or more people are re

Question 17

Self-managed teams are related to the trend toward _____ work environments.

Accepted Answer

A) hierarchical 
B) vertical 
C) personalized 
D) deterministic 
E) bossless 
A) hierarchical 
B) vertical 
C) personalized 
D) deterministic 
E) bossless

Question 18

Which of the following statements about cohesive teams is true?

Accepted Answer

A) Morale is higher in cohesive teams. 
B) Productivity is lower in cohesive teams. 
C) Satisfaction is lower in cohesive teams. 
D) Morale always suffers in cohesive teams. 
E) Absenteeism rates are higher with cohesive teams. 
A) Morale is higher in cohesive teams. 
B) Productivity is lower in cohesive teams. 
C) Satisfaction is lower in cohesive teams. 
D) Morale always suffers in cohesive teams. 
E) Absenteeism rates are higher with cohesive teams.

Question 19

Distributive negotiation is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

Accepted Answer

A) True 
 B)False

Question 20

Team cohesiveness does not invariably lead to higher team productivity.

Accepted Answer

A) True 
 B)False

List three factors that can lead to conflict.

__________ negotiation is a competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party.

Discuss the five styles of handling conflict and when each is appropriate.

A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party is called distributive negotiation.

List five behaviors associated with the socioemotional role.

The forming stage of team development is characterized by ____.

Functional teams are to _ as cross-functional teams are to _.

As a general rule, large teams make it harder to interact and influence others.

Two common behaviors of the socioemotional role are energizing and encouraging.

Define team cohesiveness.

Amber is a member of a work team at Buchanon Plumbing, Inc.She often attempts to help disagreeing parties reach agreement.This is an example of which socioemotional role behavior?

__________ pertains to the team's ability to meet the personal needs of its members.

Which of the following types of teams is created outside the formal organization structure to undertake a project of importance or creativity?

__________ means no one team member dominates the conversations and that members are active in roughly equal proportions.

An individual who provides support for team members' emotional needs and helps strengthen the social unity has assumed a __________ role.

What are the three key components of a team?

Self-managed teams are related to the trend toward _____ work environments.

Which of the following statements about cohesive teams is true?

Distributive negotiation is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

Team cohesiveness does not invariably lead to higher team productivity.

The World of Innovative Management

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Planning and Goal Setting

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Talent and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Managing Quality and Performance

Filters

Exam 14: Leading Teams

List three factors that can lead to conflict.

__________ negotiation is a competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party.

Discuss the five styles of handling conflict and when each is appropriate.

A competitive and adversarial negotiation approach in which each party strives to get as much as it can, usually at the expense of the other party is called distributive negotiation.

List five behaviors associated with the socioemotional role.

The forming stage of team development is characterized by ____.

Functional teams are to _____ as cross-functional teams are to _____.

As a general rule, large teams make it harder to interact and influence others.

Two common behaviors of the socioemotional role are energizing and encouraging.

Define team cohesiveness.

Amber is a member of a work team at Buchanon Plumbing, Inc.She often attempts to help disagreeing parties reach agreement.This is an example of which socioemotional role behavior?

__________ pertains to the team's ability to meet the personal needs of its members.

Which of the following types of teams is created outside the formal organization structure to undertake a project of importance or creativity?

__________ means no one team member dominates the conversations and that members are active in roughly equal proportions.

An individual who provides support for team members' emotional needs and helps strengthen the social unity has assumed a __________ role.

What are the three key components of a team?

Self-managed teams are related to the trend toward _____ work environments.

Which of the following statements about cohesive teams is true?

Distributive negotiation is a collaborative approach to negotiation that is based on a win-win assumption, whereby the parties want to come up with a creative solution that benefits both sides of the conflict.

Team cohesiveness does not invariably lead to higher team productivity.

The World of Innovative Management

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Planning and Goal Setting

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Talent and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Managing Communication

Managing Quality and Performance

Filters

Functional teams are to _ as cross-functional teams are to _.