Question 1

Communicating with __________ is a confident, positive approach that lets others know exactly where you stand and what you're asking of them.

Accepted Answer

The answer of Communicating with __________ is a confident, positive...

Question 2

Horizontal communication is particularly important in teaching organizations, where teams of workers are continuously solving problems and searching for new ways of doing things.

Accepted Answer

A) True 
 B)False

Question 3

To be effective communicators, managers should ______.

Accepted Answer

A) focus primarily on enhancing downward communication in the organization 
B) enhance lateral communication opportunities by encouraging teams. 
C) limit use of communication technology 
D) strictly push for face-to-face communication 
E) encourage the use of multiple channels of communication 
A) focus primarily on enhancing downward communication in the organization 
B) enhance lateral communication opportunities by encouraging teams. 
C) limit use of communication technology 
D) strictly push for face-to-face communication 
E) encourage the use of multiple channels of communication

Question 4

List at least the two advantages and two disadvantages of face-to-face communication in workplace settings.

Accepted Answer

Advantages:
Personal
Two-way
F

Question 5

A critical characteristic of strategic conversations is that they _______.

Accepted Answer

A) direct attention to values 
B) include asking questions 
C) occur via social media 
D) use personal networks 
E) are upward communications 
A) direct attention to values 
B) include asking questions 
C) occur via social media 
D) use personal networks 
E) are upward communications

Question 6

Translating the symbols used in a message for the purpose of interpreting its meaning is called __________.

Accepted Answer

The answer of Translating the symbols used in a message...

Question 7

In decentralized networks, team members must communicate through one individual to solve problems or make decisions.

Accepted Answer

A) True 
 B)False

Question 8

_____ communication can be effective for large teams because it limits the number of people involved in decision making.

Accepted Answer

A) Linear 
B) Centralized 
C) Decentralized 
D) Gossip 
E) Team 
A) Linear 
B) Centralized 
C) Decentralized 
D) Gossip 
E) Team

Question 9

Upward communication gives employees a chance to air grievances, report progress and provide feedback on management initiatives.

Accepted Answer

A) True 
 B)False

Question 10

A formal communication channel flows within the chain of command.

Accepted Answer

A) True 
 B)False

Question 11

What is downward communication, and what are five topics generally associated with downward communication?

Accepted Answer

Downward communication refers to message

Question 12

The grapevine is a common and often-useful type of personal channel.

Accepted Answer

A) True 
 B)False

Question 13

__________ refers to people talking across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and the values that help achieve important goals.

Accepted Answer

Strategic

Question 14

The choice of a communication channel can convey a symbolic meaning to the receiver.

Accepted Answer

A) True 
 B)False

Question 15

Social media includes blogs and wikis.

Accepted Answer

A) True 
 B)False

Question 16

Define routine and nonroutine communication.

Accepted Answer

Nonroutine messages typically are ambigu

Question 17

Jenna composes an e-mail to her boss to inform him that she will be late getting to work that day.The act of composing an e-mail involves which stage of the communication process?

Accepted Answer

A) Selecting a channel 
B) Sifting through noise 
C) Providing feedback 
D) Encoding the message 
E) Decoding the message 
A) Selecting a channel 
B) Sifting through noise 
C) Providing feedback 
D) Encoding the message 
E) Decoding the message

Question 18

Messages that are designed to share information that can help the organization change, grow, or improve are called change initiatives and improvements.

Accepted Answer

A) True 
 B)False

Question 19

Managers facilitate strategic conversations by using open communication, actively listening to others, asking questions, and using feedback for learning and change.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following comprises the lowest channel richness?

Accepted Answer

A) E-mail 
B) Bulletins 
C) Face-to-face talk 
D) Telephone 
E) Memos 
A) E-mail 
B) Bulletins 
C) Face-to-face talk 
D) Telephone 
E) Memos

Communicating with __________ is a confident, positive approach that lets others know exactly where you stand and what you're asking of them.

Horizontal communication is particularly important in teaching organizations, where teams of workers are continuously solving problems and searching for new ways of doing things.

To be effective communicators, managers should ______.

List at least the two advantages and two disadvantages of face-to-face communication in workplace settings.

A critical characteristic of strategic conversations is that they _______.

Translating the symbols used in a message for the purpose of interpreting its meaning is called __________.

In decentralized networks, team members must communicate through one individual to solve problems or make decisions.

_____ communication can be effective for large teams because it limits the number of people involved in decision making.

Upward communication gives employees a chance to air grievances, report progress and provide feedback on management initiatives.

A formal communication channel flows within the chain of command.

What is downward communication, and what are five topics generally associated with downward communication?

The grapevine is a common and often-useful type of personal channel.

__________ refers to people talking across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and the values that help achieve important goals.

The choice of a communication channel can convey a symbolic meaning to the receiver.

Social media includes blogs and wikis.

Define routine and nonroutine communication.

Jenna composes an e-mail to her boss to inform him that she will be late getting to work that day.The act of composing an e-mail involves which stage of the communication process?

Messages that are designed to share information that can help the organization change, grow, or improve are called change initiatives and improvements.

Managers facilitate strategic conversations by using open communication, actively listening to others, asking questions, and using feedback for learning and change.

Which of the following comprises the lowest channel richness?

The World of Innovative Management

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Planning and Goal Setting

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Talent and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters

Exam 13: Managing Communication

Communicating with __________ is a confident, positive approach that lets others know exactly where you stand and what you're asking of them.

Horizontal communication is particularly important in teaching organizations, where teams of workers are continuously solving problems and searching for new ways of doing things.

To be effective communicators, managers should ______.

List at least the two advantages and two disadvantages of face-to-face communication in workplace settings.

A critical characteristic of strategic conversations is that they _______.

Translating the symbols used in a message for the purpose of interpreting its meaning is called __________.

In decentralized networks, team members must communicate through one individual to solve problems or make decisions.

_____ communication can be effective for large teams because it limits the number of people involved in decision making.

Upward communication gives employees a chance to air grievances, report progress and provide feedback on management initiatives.

A formal communication channel flows within the chain of command.

What is downward communication, and what are five topics generally associated with downward communication?

The grapevine is a common and often-useful type of personal channel.

__________ refers to people talking across boundaries and hierarchical levels about the team or organization's vision, critical strategic themes, and the values that help achieve important goals.

The choice of a communication channel can convey a symbolic meaning to the receiver.

Social media includes blogs and wikis.

Define routine and nonroutine communication.

Jenna composes an e-mail to her boss to inform him that she will be late getting to work that day.The act of composing an e-mail involves which stage of the communication process?

Messages that are designed to share information that can help the organization change, grow, or improve are called change initiatives and improvements.

Managers facilitate strategic conversations by using open communication, actively listening to others, asking questions, and using feedback for learning and change.

Which of the following comprises the lowest channel richness?

The World of Innovative Management

The Environment and Corporate Culture

Managing in a Global Environment

Managing Ethics and Social Responsibility

Planning and Goal Setting

Managerial Decision Making

Designing Organization Structure

Managing Change and Innovation

Managing Human Talent and Diversity

Understanding Individual Behavior

Leadership

Motivating Employees

Leading Teams

Managing Quality and Performance

Filters