Exam 10: Designing Organizational Structures

Pharmacie & Upjohn, a pharmaceutical company, uses a functional structure (research, development, manufacturing, and marketing) within each of its three largest major product divisions. This company is an example of which of the following structures?

Chloe Anyan works in the human resources department of a company that manufactures packaging machines. She handles payroll and insurance. Anyan is in which of the following positions?

An advertising agency that has separate departments for artwork, creative design, print advertising, radio advertising, television advertising, and specialty advertising is using which type of departmentalization?

American Express is organized into four divisions that cater to businesses, consumers, travellers, and investors. American Express uses which of the following types of departmentalization?

Which of the following is the practice of giving a great deal of authority and decision-making freedom to lower-level managers?

Which of the following is the degree to which group members want to stay in the group and tend to resist outside influences?

What are the three basic levels of the managerial hierarchy?

An organization that has undergone reengineering has completely redesigned its business structures and processes in order to improve operations.

What is another name for the managerial hierarchy?

In which departments are typical staff positions found?

GTE modified its telephone operations by creating "customer care centres." The purpose of this change was to identify and abandon outdated rules and fundamental assumptions and act as if it were creating a new company more in tune with the needs of today's customers. Which business concept was GTE using?

The line of authority that extends from one level of an organization's hierarchy to the next is referred to as line of command.

Mario Laytana is a warehouse manager for a company that produces and sells peaches and peach-related products. In this small entrepreneurial company, there are direct lines of communication and authority flowing from the company's CEO down to Laytana, and through her to the workers in the warehouse. Laytana works in which of the following?

What is the process of dividing the work and assigning tasks to workers?

A research employee at the European Metabolic Diseases Group has a boss at the company's European Research department and a boss at the company's European Metabolic Diseases product group. Which principle does this violate?

On an automotive assembly line, John White checks to make sure that recently painted car bodies are free of paint bubbles. Other people are assigned the task of seeing that other parts of the car are built to specifications. Which of the following concepts have been employed in this situation?

The number of employees a manager directly supervises is referred to as span of control.

What term best describes the type of organizational structure commonly found in the military?

An organization that has a narrow span of control with many levels of managers and a long chain of command has a tall organization structure.

What does the informal organization provide?