Question 1

A problem with the pre-/post-measure of evaluating training is_____.

Accepted Answer

A)  the difficulty of constructing a good test 
B)  the difficulty of knowing whether employees were randomly assigned to the control group 
C)  being unable to act quickly during organizational emergencies 
D)  knowing if the training was responsible for any changes in performance 
A)  the difficulty of constructing a good test 
B)  the difficulty of knowing whether employees were randomly assigned to the control group 
C)  being unable to act quickly during organizational emergencies 
D)  knowing if the training was responsible for any changes in performance

Question 2

How has the information age changed the concept of competitive advantage?

Accepted Answer

For much of history, competitive advanta

Question 3

At GetHelp Inc., after customer service representatives complete training, their phone calls are monitored to determine if they are applying the lessons about gathering pertinent information from callers. This evaluation best exemplifies a _____ measure.

Accepted Answer

A)  reaction-level 
B)  learning-level 
C)  results-level 
D)  behavior-level 
A)  reaction-level 
B)  learning-level 
C)  results-level 
D)  behavior-level

Question 4

What variables must be considered when selecting training delivery methods?

Accepted Answer

The common variables considered are the

Question 5

The frequent changes to which organizations must adapt demands, at present, that employees be continually trained to update their capabilities.

Accepted Answer

A) True 
 B)False

Question 6

On-the-job training can amount to no training if the trainers simply allow the trainees to learn the job on their own.

Accepted Answer

A) True 
 B)False

Question 7

The "cognitive" component of intercultural competence is the person's_____.

Accepted Answer

A)  level of sensitivity to cultural issues 
B)  ability to connect with foreigners on an emotional level 
C)  ability to handle the emotional stress of an overseas assignment 
D)  knowledge about a foreign culture 
A)  level of sensitivity to cultural issues 
B)  ability to connect with foreigners on an emotional level 
C)  ability to handle the emotional stress of an overseas assignment 
D)  knowledge about a foreign culture

Question 8

An artificial surgical environment in which a surgeon could practice a new type of operation without harming a human being or sacrificing a laboratory animal would be called_____.

Accepted Answer

A)  simulation 
B)  blended learning 
C)  cross training 
D)  self-guided training 
A)  simulation 
B)  blended learning 
C)  cross training 
D)  self-guided training

Question 9

The most common approach for making individual analysis is to_____.

Accepted Answer

A)  analyze organizational outcomes 
B)  predict future organizational needs 
C)  use performance appraisal data 
D)  review the jobs involved 
A)  analyze organizational outcomes 
B)  predict future organizational needs 
C)  use performance appraisal data 
D)  review the jobs involved

Question 10

Ideally, training should be viewed tactically rather than strategically.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following statements is true of global competitiveness?

Accepted Answer

A)  Globally, there is a decline in the supply of specialized skilled and technical workers signaling a worldwide crisis in education. 
B)  For U.S. employers, the challenge related to training a globally competitive workforce has increased because of the decline in specialized skilled and technical workers. 
C)  Despite its shortcomings, the U.S. educational system is generating an increasing supply of specialized skilled and technical workers. 
D)  Companies that send their employees abroad should focus more on skills and technical capabilities training rather than wasting their time in preparing them for the host country's culture. 
A)  Globally, there is a decline in the supply of specialized skilled and technical workers signaling a worldwide crisis in education. 
B)  For U.S. employers, the challenge related to training a globally competitive workforce has increased because of the decline in specialized skilled and technical workers. 
C)  Despite its shortcomings, the U.S. educational system is generating an increasing supply of specialized skilled and technical workers. 
D)  Companies that send their employees abroad should focus more on skills and technical capabilities training rather than wasting their time in preparing them for the host country's culture.

Question 12

A gap analysis identifies the difference between what an individual employee knows and what the employee should know in order to perform the job satisfactorily.

Accepted Answer

A) True 
 B)False

Question 13

The most common approach for making individual analysis is to use performance appraisal data.

Accepted Answer

A) True 
 B)False

Question 14

Once training requirements have been identified using needs analyses, training objectives and priorities can be established by_____.

Accepted Answer

A)  conducting orientation programs 
B)  conducting exit interviews 
C)  conducting a "SWOT analysis" 
D)  conducting a "gap analysis" 
A)  conducting orientation programs 
B)  conducting exit interviews 
C)  conducting a "SWOT analysis" 
D)  conducting a "gap analysis"

Question 15

The best way to determine if a change in performance resulted from training or from other factors is to use a control group combined with_____.

Accepted Answer

A)  a pre-/post-measure 
B)  a method of measuring trainee skill levels before the training takes place 
C)  a process of comparing training results with results from similar training programs in other companies 
D)  a return-on-investments calculation 
A)  a pre-/post-measure 
B)  a method of measuring trainee skill levels before the training takes place 
C)  a process of comparing training results with results from similar training programs in other companies 
D)  a return-on-investments calculation

Question 16

A fitness center is planning to invest in a specialized exercise equipment. This equipment is highly effective, but the club members could be injured if the equipment is not used correctly. The fitness center sends its exercise instructors to a certified training program to learn how to use these machines correctly. This is best classified as_____.

Accepted Answer

A)  career training 
B)  job and technical training 
C)  problem-solving training 
D)  developmental training 
A)  career training 
B)  job and technical training 
C)  problem-solving training 
D)  developmental training

Question 17

A group of oil refinery supervisors from the United States attend a class on Spanish language every Thursday afternoon. They learn by repeating words and phrases while the instructor corrects any pronunciation errors. After each correction, the refinery supervisors repeat the word or phrase with the correct pronunciation before focusing on the next word. This is an example of_____.

Accepted Answer

A)  active practice 
B)  overlearning 
C)  immediate confirmation 
D)  after-action review 
A)  active practice 
B)  overlearning 
C)  immediate confirmation 
D)  after-action review

Question 18

E-learning can cause trainee anxiety.

Accepted Answer

A) True 
 B)False

Question 19

Simulations seek to reproduce parts of the real world so they can be experienced, manipulated, and learning can occur.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following statements is true of training?

Accepted Answer

A)  It is illegal to ask part-time employees to take work-related training after work. 
B)  Nonexempt employees who are trainingduring their free timemust be compensated for their time. 
C)  If a part-time employee takes a college course that applies directly to his/her current job and will increase his/her performance, the employer is required to pay the employee's tuition. 
D)  An employer is required to pay part-time employees only for training they take at a work location or training facility, and not for the training through Web-based classes. 
A)  It is illegal to ask part-time employees to take work-related training after work. 
B)  Nonexempt employees who are trainingduring their free timemust be compensated for their time. 
C)  If a part-time employee takes a college course that applies directly to his/her current job and will increase his/her performance, the employer is required to pay the employee's tuition. 
D)  An employer is required to pay part-time employees only for training they take at a work location or training facility, and not for the training through Web-based classes.

A problem with the pre-/post-measure of evaluating training is_____.

How has the information age changed the concept of competitive advantage?

At GetHelp Inc., after customer service representatives complete training, their phone calls are monitored to determine if they are applying the lessons about gathering pertinent information from callers. This evaluation best exemplifies a _____ measure.

What variables must be considered when selecting training delivery methods?

The frequent changes to which organizations must adapt demands, at present, that employees be continually trained to update their capabilities.

On-the-job training can amount to no training if the trainers simply allow the trainees to learn the job on their own.

The "cognitive" component of intercultural competence is the person's_____.

An artificial surgical environment in which a surgeon could practice a new type of operation without harming a human being or sacrificing a laboratory animal would be called_____.

The most common approach for making individual analysis is to_____.

Ideally, training should be viewed tactically rather than strategically.

Which of the following statements is true of global competitiveness?

A gap analysis identifies the difference between what an individual employee knows and what the employee should know in order to perform the job satisfactorily.

The most common approach for making individual analysis is to use performance appraisal data.

Once training requirements have been identified using needs analyses, training objectives and priorities can be established by_____.

The best way to determine if a change in performance resulted from training or from other factors is to use a control group combined with_____.

E-learning can cause trainee anxiety.

Simulations seek to reproduce parts of the real world so they can be experienced, manipulated, and learning can occur.

Which of the following statements is true of training?

Human Resource Management in Organizations

Human Resources Strategy and Planning

Equal Employment Opportunity

Workforce, Jobs, and Job Analysis

Individual/Organization Relations and Retention

Recruiting and Labor Markets

Selecting Human Resources

Talent, Careers, and Development

Performance Management and Appraisal

Total Rewards and Compensation

Variable Pay and Executive Compensation

Managing Employee Benefits

Risk Management and Worker Protection

Employee Rights and Responsibilities

Union/Management Relations

Filters

Exam 8: Training Human Resources

A problem with the pre-/post-measure of evaluating training is_____.

How has the information age changed the concept of competitive advantage?

At GetHelp Inc., after customer service representatives complete training, their phone calls are monitored to determine if they are applying the lessons about gathering pertinent information from callers. This evaluation best exemplifies a _____ measure.

What variables must be considered when selecting training delivery methods?

The frequent changes to which organizations must adapt demands, at present, that employees be continually trained to update their capabilities.

On-the-job training can amount to no training if the trainers simply allow the trainees to learn the job on their own.

The "cognitive" component of intercultural competence is the person's_____.

An artificial surgical environment in which a surgeon could practice a new type of operation without harming a human being or sacrificing a laboratory animal would be called_____.

The most common approach for making individual analysis is to_____.

Ideally, training should be viewed tactically rather than strategically.

Which of the following statements is true of global competitiveness?

A gap analysis identifies the difference between what an individual employee knows and what the employee should know in order to perform the job satisfactorily.

The most common approach for making individual analysis is to use performance appraisal data.

Once training requirements have been identified using needs analyses, training objectives and priorities can be established by_____.

The best way to determine if a change in performance resulted from training or from other factors is to use a control group combined with_____.

E-learning can cause trainee anxiety.

Simulations seek to reproduce parts of the real world so they can be experienced, manipulated, and learning can occur.

Which of the following statements is true of training?

Human Resource Management in Organizations

Human Resources Strategy and Planning

Equal Employment Opportunity

Workforce, Jobs, and Job Analysis

Individual/Organization Relations and Retention

Recruiting and Labor Markets

Selecting Human Resources

Talent, Careers, and Development

Performance Management and Appraisal

Total Rewards and Compensation

Variable Pay and Executive Compensation

Managing Employee Benefits

Risk Management and Worker Protection

Employee Rights and Responsibilities

Union/Management Relations

Filters