Question 1

Which of the following is the first step in the process of managing retention?

Accepted Answer

A)  Measurement and assessment 
B)  Management intervention 
C)  Evaluation and follow up 
D)  Tracking of intervention results 
A)  Measurement and assessment 
B)  Management intervention 
C)  Evaluation and follow up 
D)  Tracking of intervention results A

Question 2

At Lumina Corporation, benefits for employees include employer-sponsored insurance coverage. The medical expenses of employees are covered entirely by the company in case of any accidents. In this case, which of the following needs in Maslow's hierarchy is the management in Lumina Corporation trying to fulfill?

Accepted Answer

A)  Physiological needs 
B)  Safety and security needs 
C)  Actualization needs 
D)  Belonging and love needs 
A)  Physiological needs 
B)  Safety and security needs 
C)  Actualization needs 
D)  Belonging and love needs B

Question 3

What are the three major factors that affect individual performance in organizations?

Accepted Answer

The three major factors that affect how an individual performs are (1) individual ability to do the work, (2) effort expended, and (3) organizational support. The relationship of those factors is broadly defined in management literature as follows: Performance (P) = Ability (A) × Effort (E) × Support (S)

Question 4

According to Maslow, after a person fulfilled his or her safety needs, he would immediately proceed to fulfill his_____.

Accepted Answer

A)  physiological needs 
B)  belonging needs 
C)  actualization needs 
D)  esteem needs 
A)  physiological needs 
B)  belonging needs 
C)  actualization needs 
D)  esteem needs

Question 5

Employers can address job satisfaction by regularly surveying employees.

Accepted Answer

A) True 
 B)False

Question 6

Churn tends to have a negative impact on the remaining employees in an organization.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is used by employers to address the issue of job satisfaction among employees?

Accepted Answer

A)  The halo affect 
B)  The Hawthorne effect 
C)  A whistle-blower survey 
D)  An attitude survey 
A)  The halo affect 
B)  The Hawthorne effect 
C)  A whistle-blower survey 
D)  An attitude survey

Question 8

Which of the following is an intangible item in a psychological contract?

Accepted Answer

A)  Salary 
B)  Benefits 
C)  Attendance 
D)  Loyalty 
A)  Salary 
B)  Benefits 
C)  Attendance 
D)  Loyalty

Question 9

According to Maslow's need theory, motivation is a goal-directed drive, and it seldom occurs in a void.

Accepted Answer

A) True 
 B)False

Question 10

At Piaffe Products 15 employees had quit and an additional 10 were fired for poor performance in 2015. The mid-year employee count was 50 for that year. Piaffe's turnover rate for the year 2015 was _____.

Accepted Answer

A)  10% 
B)  20% 
C)  30% 
D)  50% 
A)  10% 
B)  20% 
C)  30% 
D)  50%

Question 11

A(n) _____ refers to the unwritten expectations that both employees and employers have about the nature of their work relationships.

Accepted Answer

A)  employment contract 
B)  psychological contract 
C)  non-compete agreement 
D)  effort-performance linkage 
A)  employment contract 
B)  psychological contract 
C)  non-compete agreement 
D)  effort-performance linkage

Question 12

What are the five main drivers of retention?

Accepted Answer

The five main drivers of reten

Question 13

Which of the following is considered to be a hygiene factor by the motivator/hygiene theory?

Accepted Answer

A)  Achievement 
B)  Recognition 
C)  Responsibility 
D)  Salary 
A)  Achievement 
B)  Recognition 
C)  Responsibility 
D)  Salary

Question 14

Frederick Herzberg proposed the_____.

Accepted Answer

A)  need theory 
B)  expectancy theory 
C)  equity theory 
D)  motivation/hygiene theory 
A)  need theory 
B)  expectancy theory 
C)  equity theory 
D)  motivation/hygiene theory

Question 15

How does an exit interview help in employee retention efforts?

Accepted Answer

A)  By providing managers and supervisors with information for improving company efforts to reduce employee turnover. 
B)  By providing managers and supervisors with information to increase involuntary turnover 
C)  By providing managers and supervisors with information to control involuntary turnover 
D)  By providing managers and supervisors with information to increase the incidence rate of the company 
A)  By providing managers and supervisors with information for improving company efforts to reduce employee turnover. 
B)  By providing managers and supervisors with information to increase involuntary turnover 
C)  By providing managers and supervisors with information to control involuntary turnover 
D)  By providing managers and supervisors with information to increase the incidence rate of the company

Question 16

One of the determinants of employees' willingness to exert effort is the degree to which they value the rewards offered by an organization.

Accepted Answer

A) True 
 B)False

Question 17

Arden Insurance's claims processing facility has been a major employer in the town of Arbor for over 20 years, drawing mainly on workers with minimal skills and education. A large telemarketing firm is about to set up its business at Arden and it is planning to employ low-skilled workers. Which of the following statements is true in this case?

Accepted Answer

A)  As Arden and the marketing firm belong to different industries, the impact on Arden's workforce will be minimal since workers rarely switch between industries. 
B)  The trained workforce will not leave even if the telemarketing firm offers higher pay than Arden. 
C)  If Arden cannot offer higher wages, it needs to make sure that its current employees are satisfied with the intangible aspects of their jobs in order to retain them. 
D)  Workers in small towns tend to be loyal to their employers and hence, Arden's current employees are likely to stay with Arden. 
A)  As Arden and the marketing firm belong to different industries, the impact on Arden's workforce will be minimal since workers rarely switch between industries. 
B)  The trained workforce will not leave even if the telemarketing firm offers higher pay than Arden. 
C)  If Arden cannot offer higher wages, it needs to make sure that its current employees are satisfied with the intangible aspects of their jobs in order to retain them. 
D)  Workers in small towns tend to be loyal to their employers and hence, Arden's current employees are likely to stay with Arden.

Question 18

Hiring has little to do with retention.

Accepted Answer

A) True 
 B)False

Question 19

Distinguish between functional turnover and dysfunctional turnover.

Accepted Answer

Functional turnover occurs whe

Question 20

Describe three methods used to control absenteeism in organizations.

Accepted Answer

Employers use methods such as the follow

Which of the following is the first step in the process of managing retention?

What are the three major factors that affect individual performance in organizations?

According to Maslow, after a person fulfilled his or her safety needs, he would immediately proceed to fulfill his_____.

Employers can address job satisfaction by regularly surveying employees.

Churn tends to have a negative impact on the remaining employees in an organization.

Which of the following is used by employers to address the issue of job satisfaction among employees?

Which of the following is an intangible item in a psychological contract?

According to Maslow's need theory, motivation is a goal-directed drive, and it seldom occurs in a void.

At Piaffe Products 15 employees had quit and an additional 10 were fired for poor performance in 2015. The mid-year employee count was 50 for that year. Piaffe's turnover rate for the year 2015 was _____.

A(n) _____ refers to the unwritten expectations that both employees and employers have about the nature of their work relationships.

What are the five main drivers of retention?

Which of the following is considered to be a hygiene factor by the motivator/hygiene theory?

Frederick Herzberg proposed the_____.

How does an exit interview help in employee retention efforts?

One of the determinants of employees' willingness to exert effort is the degree to which they value the rewards offered by an organization.

Hiring has little to do with retention.

Distinguish between functional turnover and dysfunctional turnover.

Describe three methods used to control absenteeism in organizations.

Human Resource Management in Organizations

Human Resources Strategy and Planning

Equal Employment Opportunity

Workforce, Jobs, and Job Analysis

Recruiting and Labor Markets

Selecting Human Resources

Training Human Resources

Talent, Careers, and Development

Performance Management and Appraisal

Total Rewards and Compensation

Variable Pay and Executive Compensation

Managing Employee Benefits

Risk Management and Worker Protection

Employee Rights and Responsibilities

Union/Management Relations

Filters

Exam 5: Individual/Organization Relations and Retention

Which of the following is the first step in the process of managing retention?

What are the three major factors that affect individual performance in organizations?

According to Maslow, after a person fulfilled his or her safety needs, he would immediately proceed to fulfill his_____.

Employers can address job satisfaction by regularly surveying employees.

Churn tends to have a negative impact on the remaining employees in an organization.

Which of the following is used by employers to address the issue of job satisfaction among employees?

Which of the following is an intangible item in a psychological contract?

According to Maslow's need theory, motivation is a goal-directed drive, and it seldom occurs in a void.

At Piaffe Products 15 employees had quit and an additional 10 were fired for poor performance in 2015. The mid-year employee count was 50 for that year. Piaffe's turnover rate for the year 2015 was _____.

A(n) _____ refers to the unwritten expectations that both employees and employers have about the nature of their work relationships.

What are the five main drivers of retention?

Which of the following is considered to be a hygiene factor by the motivator/hygiene theory?

Frederick Herzberg proposed the_____.

How does an exit interview help in employee retention efforts?

One of the determinants of employees' willingness to exert effort is the degree to which they value the rewards offered by an organization.

Hiring has little to do with retention.

Distinguish between functional turnover and dysfunctional turnover.

Describe three methods used to control absenteeism in organizations.

Human Resource Management in Organizations

Human Resources Strategy and Planning

Equal Employment Opportunity

Workforce, Jobs, and Job Analysis

Recruiting and Labor Markets

Selecting Human Resources

Training Human Resources

Talent, Careers, and Development

Performance Management and Appraisal

Total Rewards and Compensation

Variable Pay and Executive Compensation

Managing Employee Benefits

Risk Management and Worker Protection

Employee Rights and Responsibilities

Union/Management Relations

Filters