Question 1

According to Maslow's need theory, an employee strives to satisfy his or her higher order needs first.

Accepted Answer

A) True 
 B)False

Question 2

Decreased customer service is a hidden cost of turnover.

Accepted Answer

A) True 
 B)False

Question 3

The number of absences per 100 employees each day is known as the_____.

Accepted Answer

A)  inactivity rate 
B)  incidence rate 
C)  severity rate 
D)  compensation rate 
A)  inactivity rate 
B)  incidence rate 
C)  severity rate 
D)  compensation rate

Question 4

CLASS, a newly-opened real estate agency, has twenty employees on its payroll. In June 2016, Jane and Selin, each took three days of leave of absence from work. What was the absenteeism rate of the company in June 2016?

Accepted Answer

A)  3 
B)  6 
C)  1 
D)  2 
A)  3 
B)  6 
C)  1 
D)  2

Question 5

Which of the following needs of employees do motivators, described by the two-factor theory, primarily try to fulfill?

Accepted Answer

A)  Physiological needs 
B)  Belonging needs 
C)  Safety needs 
D)  Esteem needs 
A)  Physiological needs 
B)  Belonging needs 
C)  Safety needs 
D)  Esteem needs

Question 6

Luminia Inc. has about five absences per 100 employees each day. Every day, it loses about 13% of its time due to absenteeism. The average percent of time lost per absent employee in the company is 34% every month. In this case, the inactivity rate of the company is _____.

Accepted Answer

A)  5% 
B)  13% 
C)  34% 
D)  20% 
A)  5% 
B)  13% 
C)  34% 
D)  20%

Question 7

How can an optimal amount of turnover benefit a company?

Accepted Answer

Losing low performers should be consider

Question 8

In which of the following cases is an employer applying the principles of positive reinforcement to curb absenteeism.

Accepted Answer

A)  He is conducting a company-wide session on the leave policy of the company. 
B)  He is issuing a written warning to an employee for taking a lot of uninformed leaves of absence. 
C)  He is giving cash to employees for meeting attendance standards. 
D)  He is offering supportive guidance and personal counseling for employees who do not meet the attendance standards of the company. 
A)  He is conducting a company-wide session on the leave policy of the company. 
B)  He is issuing a written warning to an employee for taking a lot of uninformed leaves of absence. 
C)  He is giving cash to employees for meeting attendance standards. 
D)  He is offering supportive guidance and personal counseling for employees who do not meet the attendance standards of the company.

Question 9

In the context of Frederick Herzberg's motivation/hygiene theory, explain how motivators and hygiene factors interact to affect employee performance.

Accepted Answer

Frederick Herzberg's motivation/hygiene

Question 10

The performance-reward linkage described in the expectancy theory of motivation refers to employees' beliefs that working harder will lead to better performance.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is a replacement cost that is caused by turnover in a company?

Accepted Answer

A)  Cost of training materials 
B)  Employee referral fees 
C)  Overtime paid to existing employees 
D)  Time spent in an exit interview 
A)  Cost of training materials 
B)  Employee referral fees 
C)  Overtime paid to existing employees 
D)  Time spent in an exit interview

Question 12

A major reason for categorizing an employee's departure as functional rather than dysfunctional is his/her performance level.

Accepted Answer

A) True 
 B)False

Question 13

If the compensation for a job is within _____ of the market rate, it is considered to be competitive pay.

Accepted Answer

A)  10% to 15% 
B)  5% to 20% 
C)  5% to 8% 
D)  8% to 10% 
A)  10% to 15% 
B)  5% to 20% 
C)  5% to 8% 
D)  8% to 10%

Question 14

Which of the following exemplifies voluntary turnover?

Accepted Answer

A)  Jake a student intern at CL Corp. leaves the organization after his internship period is over. 
B)  Paul, an employee of NML Corp. for five years, was fired owing to noncompliance with company policies. 
C)  Karen is asked to resign by her manager due to her deteriorating performance. 
D)  Gerald gets passed over for promotion twice despite being good at his job, and hence he decides to leave the organization. 
A)  Jake a student intern at CL Corp. leaves the organization after his internship period is over. 
B)  Paul, an employee of NML Corp. for five years, was fired owing to noncompliance with company policies. 
C)  Karen is asked to resign by her manager due to her deteriorating performance. 
D)  Gerald gets passed over for promotion twice despite being good at his job, and hence he decides to leave the organization.

Question 15

What is motivation? Describe some common ways by which organization try to motivate their employees.

Accepted Answer

Motivation is the desire that exists wit

Question 16

Explain why some companies use the no-fault policyto address absenteeism.

Accepted Answer

The advantages of the no-fault

Question 17

Fiftyemployees of Glow Corp. quit the company in 2015. 35 of them quit on their own, while the rest were asked to leave by the company due to poor performance on the job and high absenteeism. The total number of employees in the corporation was 270 in January, 2015. The mid-year employee count was 250, and the number became 220 at the end of the year. The turnover rate at Glow Corp. in 2015 was _____.

Accepted Answer

A)  50% 
B)  35% 
C)  25% 
D)  20% 
A)  50% 
B)  35% 
C)  25% 
D)  20%

Question 18

It is important to focus more on getting employees in their first year to stay because_____.

Accepted Answer

A)  those who stay for a year are more likely to extend their employment 
B)  first-year employees are the most productive in an organization 
C)  first-year employees are more knowledgeable than older employees 
D)  first-year employees are more committed to organizational goals than older employees 
A)  those who stay for a year are more likely to extend their employment 
B)  first-year employees are the most productive in an organization 
C)  first-year employees are more knowledgeable than older employees 
D)  first-year employees are more committed to organizational goals than older employees

Question 19

Work rule violation is the most common reason for voluntary turnover.

Accepted Answer

A) True 
 B)False

Question 20

According to the two-factor theory, addressing hygiene factors in an organization ensures that employees are motivated to work harder.

Accepted Answer

A) True 
 B)False

According to Maslow's need theory, an employee strives to satisfy his or her higher order needs first.

Decreased customer service is a hidden cost of turnover.

The number of absences per 100 employees each day is known as the_____.

CLASS, a newly-opened real estate agency, has twenty employees on its payroll. In June 2016, Jane and Selin, each took three days of leave of absence from work. What was the absenteeism rate of the company in June 2016?

Which of the following needs of employees do motivators, described by the two-factor theory, primarily try to fulfill?

Luminia Inc. has about five absences per 100 employees each day. Every day, it loses about 13% of its time due to absenteeism. The average percent of time lost per absent employee in the company is 34% every month. In this case, the inactivity rate of the company is _____.

How can an optimal amount of turnover benefit a company?

In which of the following cases is an employer applying the principles of positive reinforcement to curb absenteeism.

In the context of Frederick Herzberg's motivation/hygiene theory, explain how motivators and hygiene factors interact to affect employee performance.

The performance-reward linkage described in the expectancy theory of motivation refers to employees' beliefs that working harder will lead to better performance.

Which of the following is a replacement cost that is caused by turnover in a company?

A major reason for categorizing an employee's departure as functional rather than dysfunctional is his/her performance level.

If the compensation for a job is within _____ of the market rate, it is considered to be competitive pay.

Which of the following exemplifies voluntary turnover?

What is motivation? Describe some common ways by which organization try to motivate their employees.

Explain why some companies use the no-fault policyto address absenteeism.

It is important to focus more on getting employees in their first year to stay because_____.

Work rule violation is the most common reason for voluntary turnover.

According to the two-factor theory, addressing hygiene factors in an organization ensures that employees are motivated to work harder.

Human Resource Management in Organizations

Human Resources Strategy and Planning

Equal Employment Opportunity

Workforce, Jobs, and Job Analysis

Recruiting and Labor Markets

Selecting Human Resources

Training Human Resources

Talent, Careers, and Development

Performance Management and Appraisal

Total Rewards and Compensation

Variable Pay and Executive Compensation

Managing Employee Benefits

Risk Management and Worker Protection

Employee Rights and Responsibilities

Union/Management Relations

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Exam 5: Individual/Organization Relations and Retention

According to Maslow's need theory, an employee strives to satisfy his or her higher order needs first.

Decreased customer service is a hidden cost of turnover.

The number of absences per 100 employees each day is known as the_____.

CLASS, a newly-opened real estate agency, has twenty employees on its payroll. In June 2016, Jane and Selin, each took three days of leave of absence from work. What was the absenteeism rate of the company in June 2016?

Which of the following needs of employees do motivators, described by the two-factor theory, primarily try to fulfill?

Luminia Inc. has about five absences per 100 employees each day. Every day, it loses about 13% of its time due to absenteeism. The average percent of time lost per absent employee in the company is 34% every month. In this case, the inactivity rate of the company is _____.

How can an optimal amount of turnover benefit a company?

In which of the following cases is an employer applying the principles of positive reinforcement to curb absenteeism.

In the context of Frederick Herzberg's motivation/hygiene theory, explain how motivators and hygiene factors interact to affect employee performance.

The performance-reward linkage described in the expectancy theory of motivation refers to employees' beliefs that working harder will lead to better performance.

Which of the following is a replacement cost that is caused by turnover in a company?

A major reason for categorizing an employee's departure as functional rather than dysfunctional is his/her performance level.

If the compensation for a job is within _____ of the market rate, it is considered to be competitive pay.

Which of the following exemplifies voluntary turnover?

What is motivation? Describe some common ways by which organization try to motivate their employees.

Explain why some companies use the no-fault policyto address absenteeism.

It is important to focus more on getting employees in their first year to stay because_____.

Work rule violation is the most common reason for voluntary turnover.

According to the two-factor theory, addressing hygiene factors in an organization ensures that employees are motivated to work harder.

Human Resource Management in Organizations

Human Resources Strategy and Planning

Equal Employment Opportunity

Workforce, Jobs, and Job Analysis

Recruiting and Labor Markets

Selecting Human Resources

Training Human Resources

Talent, Careers, and Development

Performance Management and Appraisal

Total Rewards and Compensation

Variable Pay and Executive Compensation

Managing Employee Benefits

Risk Management and Worker Protection

Employee Rights and Responsibilities

Union/Management Relations

Filters