Exam 5: Individual/Organization Relations and Retention

Why do top performers choose to stay with the same company?

Alice, an efficient waitress at a moderately-priced family restaurant, consistently gets the lowest tips from customers. She announces that she is quitting to take another job at a newly-opened casino. This best exemplifies a(n) _____ turnover.

_____ is defined as the percentage of employees at the beginning of a period who remain at the end.

A no-fault policy in organizations allows employees to manage their own attendance.

According to the equity theory, the outcomesare always tangible.

According to the two-factor theory, interpersonal relationships are considered to be motivators.

Developing skills in employees increases the likelihood that the employees would quit an organization.

What is an exit interview? What purpose does it serve?

Describe a few causes of voluntary turnover.

What areas are included in calculating detailed turnover costs?

Which of the following is considered to be a motivator by the motivator/hygiene theory?

In a(n) _____ interview, individuals are asked to identify their reasons for leaving an organization.

Psychological contracts between employers and employees are similar across cultures.

Which of the following is a direct cost of absenteeism?

Insufficient pay is one of the reasons that lead to employee turnover.

Whatare the usual employee and employer expectationsin apsychological contracts?

Employee productivity is a tangible aspect of psychological contracts.

Which of the following is considered to be a motivator by the motivator/hygiene theory?

_____ isthe desire within a person causing that individual to act.

Employees who stay for a year are more likely to extend their employment and have greater retention beyond the first year.