Exam 5: Individual/Organization Relations and Retention

Which of the following is considered to be an outcome by the equity theory?

To increase employee satisfaction, the performance management systems and performance appraisal processes in organizations must be designed so they are linked to compensation increases.

The average time lost per absent employee during a specified period of time is known as the_____.

Vacancy costs incurred by a company during turnover primarily include supervisory time, pay rates to prevent separations, and exit interview time.

A financial services firm conducted an attitude survey. It was found that although employees were generally satisfied with their pay, they were dissatisfied with the organization's management style, promotion practices, and training programs. To manage these concerns, it is recommended that the director of HR_____.

What isthe relationship betweenjob satisfaction and organizational commitment?

Severity rate is defined as the percentage of time lost to absenteeism.

Compare the various types of absenteeism.

WesternBioLabs Inc. is in the process of laying off 10% of its shipping and receiving employees. At the same time, it is hiring new hourly staff for night shifts. Which of the following terms best describes this process?

Which of the following is an intangible item in a psychological contract?

Why are employee surveys an important part of retention assessment?

Customer dissatisfaction is a direct cost of absenteeism.

Carlos, the HR director of a large paper manufacturing company, is studying the financial costs of turnover of plant personnel at all levels. The easily calculable costs are sobering, but Carlos is also concerned about the hidden costs of turnover that generally include_____.

A software firm plans to reduce the number of talented designers in its workforce who leave their jobs. In this case, the firm seeks to focus on _____ turnover among the designers.

Functional turnover usually proves to be positive for organizations.

Mark was terminated by his company because of his poor client relations skills that resulted in a major client leaving the firm for a competitor. This is an example of_____.

In the current year, many talented teachers have submitted their resignation notices in Sunnydale High School. The president of the school management board is in a fix at this attrition even when the school pays competitive wages to its teachers. In this case, which of the following is the best recommendation for the president to follow?

It is common for turnover to be high among newer employees during their first year.

Which of the following is a tangible item in a psychological contract?

Define organizational commitment.