Exam 11: Social Media Metrics

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Which of the following best completes the sentence,'Historically,marketers have addressed measurement from the perspective of ______ investments in ______ and the extent to which those investments generated positive results.'?

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Which of the following best completes the sentence,'______ metrics focus on the outcomes (financial or otherwise)that directly or indirectly support the success of the brand.'?

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Which approach offers the greatest potential for social media marketers,because it can include lagged measurements that control for the time order of events taking place online?

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Which of the following best completes the sentence,'______ metrics are important because they are used to assess campaign effectiveness by tactic.'?

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Which of the following best defines the term 'stickiness'?

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Which of the following best defines the term 'site stickiness'?

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Which model is exemplified if we estimate that Dunkin' Donuts earns $500,000 in gross revenue due to its Twitter presence,at a cost of $100,000 in time investment,the ROI for the microblogging activity is 400%?

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Which of the following is the most commonly metric used by social media marketers?

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Which type of tracking means that the tracking mechanisms are developed prior to launching the activity or campaign?

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The specific objectives we might identify can vary dramatically from brand to brand but it's likely they will include which of the following overarching issues?

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A content augmentation metric is answered by which of the following questions?

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Using both forms provides the hard numbers that CFOs (chief financial officers)require to fund investments in social media strategy while also valuing the soft benefits of social media such as stories,buzz,and image.This is an example of which of the following?

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The cost of message control is best represented by which of the following questions?

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Which of the following is an insight tool,built to provide intuitive navigation through the KPIs and visualization of data?

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Which of the following completes the sentence,'In order for ______ to be valuable,we first must be sure the objectives they're supposed to measure are well defined'?

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Which of the following best completes the sentence,'If the organization has set SMART objectives,______ tracking should already be in place.'?

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The cost of message control is represented in which of the following questions?

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Which type of tracking is conducted after an activity or campaign has concluded?

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A content loyalty metric is answered by which of the following questions?

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The concept of opportunity cost is represented in which of the following questions?

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