Question 1

People do not have to communicate with each other in the common pursuit of quality for TQM to operate.

Accepted Answer

A) True 
 B)False

Question 2

Quality is one of the most important variables in the business system.

Accepted Answer

A) True 
 B)False

Question 3

If quality management is to achieve the best results,then ISO rather than TQM is the critical precursor of excellence in quality.

Accepted Answer

A) True 
 B)False

Question 4

Six-sigma is a very stringent quality standard allowing only 4.3 defectives per one million parts.

Accepted Answer

A) True 
 B)False

Question 5

Identify some intangible,nonfunctional quality factors.How can satisfaction with these intangible variables be measured?

Accepted Answer

Nonfunctional qualities play a major rol

Question 6

Many products have failure probabilities that follow a U-shaped curve,which is known as the Weibull distribution.

Accepted Answer

A) True 
 B)False

Question 7

Reliability relates to performance that can be depended upon with a high level of assurance.

Accepted Answer

A) True 
 B)False

Question 8

Ergonomics excludes human factors like safety,security and comfort.

Accepted Answer

A) True 
 B)False

Question 9

Variety does not increase a brand's market share because people do not like to switch flavors from time to time.

Accepted Answer

A) True 
 B)False

Question 10

Quality standards should be set by consumer groups so as to maximize the producer's profit.

Accepted Answer

A) True 
 B)False

Question 11

Why do products with better quality have a marketplace advantage?

Accepted Answer

Products with better quality h

Question 12

In addition to the dimensions of quality,cars are evaluated within categories of

Accepted Answer

A) costs and style. 
B) safety features and power. 
C) capacities and fuel efficiencies. 
D) all of the above 
A) costs and style. 
B) safety features and power. 
C) capacities and fuel efficiencies. 
D) all of the above

Question 13

The costs of quality appraisal (Cₐ ) is given by the following equation:
Cₐ = 200D + 100
D is the percent defective.Determine the cost of appraisal when D = 3.00. What is the cost of quality appraisal when there are zero defects?

Accepted Answer

When D = 3.00 the cost of appr

Question 14

Six-sigma is defined as an optimal quality point with a loss function to describe deviations from that optimal.

Accepted Answer

A) True 
 B)False

Question 15

The costs of quality are given by the following equations:
Cₐ = 20D + 5000
Cp = 15000-100D
Cf = 50 × eᴰ/⁴
where:
Cₐ is the cost of appraisal,
Cp is the cost of prevention,and
Cf is the cost of failure.Note that D is the percent defectives and 0 < D < 100.What will be the failure cost if D = 2 percent?

Accepted Answer

The answer of The costs of quality are given by...

Question 16

Variety of the product line is dependent upon process capabilities to shift inexpensively from one color,flavor,or size to another.

Accepted Answer

A) True 
 B)False

Question 17

In the first seven years (1988-1994),there were 22 Baldrige Awards (for an average of 3.14 per year).

Accepted Answer

A) True 
 B)False

Question 18

Why do we need international standards?

Accepted Answer

Standards establish common parts and int

Question 19

_____ is a management strategy that requires a company wide systems approach to quality.

Accepted Answer

A) ISO 
B) P/OM 
C) TQM 
D) STEP 
A) ISO 
B) P/OM 
C) TQM 
D) STEP

Question 20

Quality definition is simple.

Accepted Answer

A) True 
 B)False

People do not have to communicate with each other in the common pursuit of quality for TQM to operate.

Quality is one of the most important variables in the business system.

If quality management is to achieve the best results,then ISO rather than TQM is the critical precursor of excellence in quality.

Six-sigma is a very stringent quality standard allowing only 4.3 defectives per one million parts.

Identify some intangible,nonfunctional quality factors.How can satisfaction with these intangible variables be measured?

Many products have failure probabilities that follow a U-shaped curve,which is known as the Weibull distribution.

Reliability relates to performance that can be depended upon with a high level of assurance.

Ergonomics excludes human factors like safety,security and comfort.

Variety does not increase a brand's market share because people do not like to switch flavors from time to time.

Quality standards should be set by consumer groups so as to maximize the producer's profit.

Why do products with better quality have a marketplace advantage?

In addition to the dimensions of quality,cars are evaluated within categories of

The costs of quality appraisal (Cₐ ) is given by the following equation: Cₐ = 200D + 100 D is the percent defective.Determine the cost of appraisal when D = 3.00. What is the cost of quality appraisal when there are zero defects?

Six-sigma is defined as an optimal quality point with a loss function to describe deviations from that optimal.

Variety of the product line is dependent upon process capabilities to shift inexpensively from one color,flavor,or size to another.

In the first seven years (1988-1994),there were 22 Baldrige Awards (for an average of 3.14 per year).

Why do we need international standards?

_____ is a management strategy that requires a company wide systems approach to quality.

Quality definition is simple.

Product Line Planning and the Systems Approach

Productivity and Strategic Planning

Demand Creation and Predictive Planning

Process Configuration Strategies

Process Analysis and Redesign

Quality Assurance

Management of Technology Mot

Teamwork Planning Requires Job Design

Supply Chain Capacity Planning

Facilities Planning: Location and Layout

Materials Management Impacts All Supply Chain Participants

Aggregate Planning to Balance Supply and Demand

Inventory Management for Smooth and Continuous Demand Patterns

Material Requirements Planning Mrp for Sporadic Demand Patterns

Production Scheduling for Manufacturing and Service Operations

Cycle-Time Management Increases Productivity

Project Management for New Products and Processes

Change Management With Faster Project Completions

Sustainability Issues: Environment, Ethics, and Security

Filters

Exam 4: Understanding Quality: ITS Management and Strategic Importance

People do not have to communicate with each other in the common pursuit of quality for TQM to operate.

Quality is one of the most important variables in the business system.

If quality management is to achieve the best results,then ISO rather than TQM is the critical precursor of excellence in quality.

Six-sigma is a very stringent quality standard allowing only 4.3 defectives per one million parts.

Identify some intangible,nonfunctional quality factors.How can satisfaction with these intangible variables be measured?

Many products have failure probabilities that follow a U-shaped curve,which is known as the Weibull distribution.

Reliability relates to performance that can be depended upon with a high level of assurance.

Ergonomics excludes human factors like safety,security and comfort.

Variety does not increase a brand's market share because people do not like to switch flavors from time to time.

Quality standards should be set by consumer groups so as to maximize the producer's profit.

Why do products with better quality have a marketplace advantage?

In addition to the dimensions of quality,cars are evaluated within categories of

The costs of quality appraisal (Cₐ ) is given by the following equation: Cₐ = 200D + 100 D is the percent defective.Determine the cost of appraisal when D = 3.00. What is the cost of quality appraisal when there are zero defects?

Six-sigma is defined as an optimal quality point with a loss function to describe deviations from that optimal.

Variety of the product line is dependent upon process capabilities to shift inexpensively from one color,flavor,or size to another.

In the first seven years (1988-1994),there were 22 Baldrige Awards (for an average of 3.14 per year).

Why do we need international standards?

_____ is a management strategy that requires a company wide systems approach to quality.

Quality definition is simple.

Product Line Planning and the Systems Approach

Productivity and Strategic Planning

Demand Creation and Predictive Planning

Process Configuration Strategies

Process Analysis and Redesign

Quality Assurance

Management of Technology Mot

Teamwork Planning Requires Job Design

Supply Chain Capacity Planning

Facilities Planning: Location and Layout

Materials Management Impacts All Supply Chain Participants

Aggregate Planning to Balance Supply and Demand

Inventory Management for Smooth and Continuous Demand Patterns

Material Requirements Planning Mrp for Sporadic Demand Patterns

Production Scheduling for Manufacturing and Service Operations

Cycle-Time Management Increases Productivity

Project Management for New Products and Processes

Change Management With Faster Project Completions

Sustainability Issues: Environment, Ethics, and Security

Filters