Exam 4: Understanding Quality: ITS Management and Strategic Importance

Higher quality is equivalent to lower elasticity.

The _____ dimension alludes to the degree to which the measured production qualities correspond to the design quality standards that have been specified.

Discuss both the producer's and the consumer's view of quality.

Frequently there are regional differences in quality perceptions.

The _____ are the descriptors that must be examined to determine the quality of a product.

Bankers describe quality in terms of how well they meet the economically sound standards that have been established by their bank.Customers rate a bank's quality in terms of personal ideals.

The quality improvement act signed into law on August 20,1987 was

Assumptions must be made about the way in which measurable,physical factors relate to the consumers' evaluations of the "ilities" of the product.The "ilities" include

Decay is characteristic of a great many functional attributes of _____ products.

The _____ is defined as product's expected lifetime of satisfactory utility in normal application.

TQM is the application of the systems concept of quality that cuts across functional areas.

The durability dimension deals with how often,how difficult and how costly it is to service and repair the product.

Zero defects was the goal set by Phillip Crosby.

_____ are the costs of preventing defects,of appraisal,and of failures.

_____ is defined as the mapping and tracking system for all relevant quality dimensions for a real product.

The use of the Malcolm Baldrige National Quality Award criteria helps organization to focus on key requirements for competitiveness and societal success.

It is the producer's problem to choose the appropriate quality standards so that the market judges them to be fitting for that price class.

ISO nongovernmental organizations form a network of the national standards institutes,currently numbering 15 countries,on the basis of one member per country.

_____ qualities play a major role in the consumer's judgment of quality.

The costs of quality are given by the following equations: Cₐ = 20D + 5000 Cp = 15000-100D Cf = 50 × eᴰ/⁴ where: Cₐ is the cost of appraisal, Cp is the cost of prevention,and Cf is the cost of failure.Note that D is the percent defectives and 0 < D < 100.What will be the total costs of quality if D = 4 percent? At what defective rate will total costs of quality be minimized?