Exam 4: Understanding Quality: ITS Management and Strategic Importance

_____ relates to performance that can be depended upon with a high level of assurance.

Word spreads slowly about product failures.

Quality circles are based on the training technique that rotates employees through various jobs in pursuit of broader understanding.

The definition and specification of quality should not be concerned with the ease of maintenance and the cost of replacement parts.

The methods of _____ are defined as extending quality throughout the firm's activities.

Quality goals are determined by the

When rating the quality of cities to live in,the authors of such research base their studies on dimensions that define quality of life.The complex set of criteria includes

Better producer's quality _____ for the company.This results because defectives that must be scrapped or reworked are decreased.

The term _____ is defined as groups with teamwork assignments for quality achievement.

Individuality does not account for different perceptions about the "what counts" when assessing quality.

Better quality translates into greater protection against competitors that compete on _____.

_____ is defined as a stream of revenue spent by each loyal customer over the lifetime of his/her relationship with a store (or brand).

In manufacturing,the _____ define(s) the range of acceptable product.

What shape do failure probabilities exhibit and why?

The term _____ is defined as the product design and production processes that deliver near-zero defects.

All TQMs are not alike.

Nonfunctional qualities play a major role in the consumer's judgment of quality.

In addition to the Malcolm Baldrige National Quality Award criteria,conferences and case studies on quality provide important avenues for sharing quality lessons learned.

The measure MTBF is often used to depict durability and not reliability.

A rash of quality problems with products made in _____ and exported to the U.S.have made the difficulty of controlling quality of non-domestic production more apparent.