Question 1

The word quality is used in two different ways: the producer's view and the consumer's view.

Accepted Answer

A) True 
 B)False

Question 2

_____ dimension relates to the quality of the fundamental purpose for which the product is purchased.

Accepted Answer

A) Features 
B) Durability 
C) Performance 
D) Serviceability 
A) Features 
B) Durability 
C) Performance 
D) Serviceability

Question 3

_____ is defined as conformance to standards that must be as near to perfect as possible.

Accepted Answer

A) Six-sigma 
B) Extreme quality achievement 
C) Acceptance sampling methods 
D) Product callback 
A) Six-sigma 
B) Extreme quality achievement 
C) Acceptance sampling methods 
D) Product callback

Question 4

A product warranty is a guarantee by the producer to protect the customer from various forms of product failure.

Accepted Answer

A) True 
 B)False

Question 5

The word quality is used in _____ fundamentally different way(s).

Accepted Answer

A) three 
B) four 
C) only one 
D) two 
A) three 
B) four 
C) only one 
D) two

Question 6

How can better quality result in savings for the manufacturing company?

Accepted Answer

Better quality saves money for the compa

Question 7

Sometimes quality improvements result in _____ in court costs for claims of harm caused by malfunctions and other types of liability.

Accepted Answer

A) no change 
B) stability 
C) increases 
D) decreases 
A) no change 
B) stability 
C) increases 
D) decreases

Question 8

In defining an acceptable product,many human factor qualities are overlooked until they are excessively poor.When they exceed reasonable limits,the product is then rejected.

Accepted Answer

A) True 
 B)False

Question 9

A light bulb ages only as a function of the hours it has been used.

Accepted Answer

A) True 
 B)False

Question 10

It is not possible for organizations to distinguish themselves from one another by the care that they show and the fairness of their service policy.

Accepted Answer

A) True 
 B)False

Question 11

Strategic planning that does not include complete understanding of the role of quality as part of the strategy is flawed and vulnerable to failure at any time.

Accepted Answer

A) True 
 B)False

Question 12

_____ refers to the appearance of the product.

Accepted Answer

A) Volume 
B) Aesthetics 
C) Color 
D) Weight 
A) Volume 
B) Aesthetics 
C) Color 
D) Weight

Question 13

_____ is the set of Japanese standards equivalent to the EURO/U.S.A.-ISO standards.

Accepted Answer

A) Japanese industrial standard Z8101 
B) Japanese industrial standard Z2001 
C) Japanese industrial standard Z4201 
D) Japanese industrial standard Z8102 
A) Japanese industrial standard Z8101 
B) Japanese industrial standard Z2001 
C) Japanese industrial standard Z4201 
D) Japanese industrial standard Z8102

Question 14

For wine producers,what dimensions of quality might be used to assess or characterize the quality of their products? (Discuss various descriptors).

Accepted Answer

They might measure their production's qu

Question 15

The P/OM approach to quality is to look into each activity where quality can be improved.

Accepted Answer

A) True 
 B)False

Question 16

Since 1951,the Japanese Union of Scientists and Engineers (JUSE) has awarded the Baldrige Award to companies (from any country) that have achieved outstanding quality performance.

Accepted Answer

A) True 
 B)False

Question 17

Inexpensive automobiles do not have the same set of qualities as the expensive ones.Thus as a producer,it may be necessary to choose appropriate quality standards so the market judges them to be _____ for that _____ class.

Accepted Answer

A) fitting;price 
B) lowest;price 
C) highest;price 
D) highest;service 
A) fitting;price 
B) lowest;price 
C) highest;price 
D) highest;service

Question 18

As a _____,it is often necessary to compromise and set quality standards that are not the best in their class.

Accepted Answer

A) producer 
B) consumer 
C) manager 
D) none of the above 
A) producer 
B) consumer 
C) manager 
D) none of the above

Question 19

_____ is applying systems vision to every aspect of quality in the organization.

Accepted Answer

A) P/OM 
B) TQM 
C) ISO 
D) QMS 
A) P/OM 
B) TQM 
C) ISO 
D) QMS

Question 20

Speed of service is an important auxiliary when considering reparability.

Accepted Answer

A) True 
 B)False

The word quality is used in two different ways: the producer's view and the consumer's view.

_____ dimension relates to the quality of the fundamental purpose for which the product is purchased.

_____ is defined as conformance to standards that must be as near to perfect as possible.

A product warranty is a guarantee by the producer to protect the customer from various forms of product failure.

The word quality is used in _____ fundamentally different way(s).

How can better quality result in savings for the manufacturing company?

Sometimes quality improvements result in _____ in court costs for claims of harm caused by malfunctions and other types of liability.

In defining an acceptable product,many human factor qualities are overlooked until they are excessively poor.When they exceed reasonable limits,the product is then rejected.

A light bulb ages only as a function of the hours it has been used.

It is not possible for organizations to distinguish themselves from one another by the care that they show and the fairness of their service policy.

Strategic planning that does not include complete understanding of the role of quality as part of the strategy is flawed and vulnerable to failure at any time.

_____ refers to the appearance of the product.

_____ is the set of Japanese standards equivalent to the EURO/U.S.A.-ISO standards.

For wine producers,what dimensions of quality might be used to assess or characterize the quality of their products? (Discuss various descriptors).

The P/OM approach to quality is to look into each activity where quality can be improved.

Since 1951,the Japanese Union of Scientists and Engineers (JUSE) has awarded the Baldrige Award to companies (from any country) that have achieved outstanding quality performance.

Inexpensive automobiles do not have the same set of qualities as the expensive ones.Thus as a producer,it may be necessary to choose appropriate quality standards so the market judges them to be _ for that _ class.

As a _____,it is often necessary to compromise and set quality standards that are not the best in their class.

_____ is applying systems vision to every aspect of quality in the organization.

Speed of service is an important auxiliary when considering reparability.

Product Line Planning and the Systems Approach

Productivity and Strategic Planning

Demand Creation and Predictive Planning

Process Configuration Strategies

Process Analysis and Redesign

Quality Assurance

Management of Technology Mot

Teamwork Planning Requires Job Design

Supply Chain Capacity Planning

Facilities Planning: Location and Layout

Materials Management Impacts All Supply Chain Participants

Aggregate Planning to Balance Supply and Demand

Inventory Management for Smooth and Continuous Demand Patterns

Material Requirements Planning Mrp for Sporadic Demand Patterns

Production Scheduling for Manufacturing and Service Operations

Cycle-Time Management Increases Productivity

Project Management for New Products and Processes

Change Management With Faster Project Completions

Sustainability Issues: Environment, Ethics, and Security

Filters

Exam 4: Understanding Quality: ITS Management and Strategic Importance

The word quality is used in two different ways: the producer's view and the consumer's view.

_____ dimension relates to the quality of the fundamental purpose for which the product is purchased.

_____ is defined as conformance to standards that must be as near to perfect as possible.

A product warranty is a guarantee by the producer to protect the customer from various forms of product failure.

The word quality is used in _____ fundamentally different way(s).

How can better quality result in savings for the manufacturing company?

Sometimes quality improvements result in _____ in court costs for claims of harm caused by malfunctions and other types of liability.

In defining an acceptable product,many human factor qualities are overlooked until they are excessively poor.When they exceed reasonable limits,the product is then rejected.

A light bulb ages only as a function of the hours it has been used.

It is not possible for organizations to distinguish themselves from one another by the care that they show and the fairness of their service policy.

Strategic planning that does not include complete understanding of the role of quality as part of the strategy is flawed and vulnerable to failure at any time.

_____ refers to the appearance of the product.

_____ is the set of Japanese standards equivalent to the EURO/U.S.A.-ISO standards.

For wine producers,what dimensions of quality might be used to assess or characterize the quality of their products? (Discuss various descriptors).

The P/OM approach to quality is to look into each activity where quality can be improved.

Since 1951,the Japanese Union of Scientists and Engineers (JUSE) has awarded the Baldrige Award to companies (from any country) that have achieved outstanding quality performance.

Inexpensive automobiles do not have the same set of qualities as the expensive ones.Thus as a producer,it may be necessary to choose appropriate quality standards so the market judges them to be _____ for that _____ class.

As a _____,it is often necessary to compromise and set quality standards that are not the best in their class.

_____ is applying systems vision to every aspect of quality in the organization.

Speed of service is an important auxiliary when considering reparability.

Product Line Planning and the Systems Approach

Productivity and Strategic Planning

Demand Creation and Predictive Planning

Process Configuration Strategies

Process Analysis and Redesign

Quality Assurance

Management of Technology Mot

Teamwork Planning Requires Job Design

Supply Chain Capacity Planning

Facilities Planning: Location and Layout

Materials Management Impacts All Supply Chain Participants

Aggregate Planning to Balance Supply and Demand

Inventory Management for Smooth and Continuous Demand Patterns

Material Requirements Planning Mrp for Sporadic Demand Patterns

Production Scheduling for Manufacturing and Service Operations

Cycle-Time Management Increases Productivity

Project Management for New Products and Processes

Change Management With Faster Project Completions

Sustainability Issues: Environment, Ethics, and Security

Filters

Inexpensive automobiles do not have the same set of qualities as the expensive ones.Thus as a producer,it may be necessary to choose appropriate quality standards so the market judges them to be _ for that _ class.