Exam 9: Teamwork Planning Requires Job Design

In time and motion study,the main or core process steps are called

In the DVD example,basic element 1 dictated that the left hand place 10 DVD blanks (which are loose but grouped in tens) into a box while the right hand holds and positions the box so that the DVD blanks can be inserted into that box.

_____ adds to personal learning by emphasizing the interdependencies that exist between people working toward a common goal.

The service workforce continues to expand in the United States,but _____ productivity is frequent.

Synthetic time standards provide a solution to problems associated with setting standards for new products a where people are opposed to being studied on the job.

GM closed the NUMMI plant in the early _____'s because it was the worst GM assembly plant in North America.It is now operating jointly with Toyota but that relationship has much strife.

The use of time studies for analyzing the performance of individuals has increased as technology has come to play a larger role and labor a smaller one.

Leading global companies expect P/OM involvement in the development of advanced training methods. The list of companies to which this applies includes AT&T,Darden,Disney,Dell,FedEx,GM,HP,Honda,IBM,Intel,Motorola,Texas Instruments,and Toyota.

The repertoire of _____ techniques has been expanding to include more experimentation and new technology.

What are the advantages of computer-based training?

"Time studies" and "time and motion studies" are also called process analysis and cycle-reduction studies.

Normal time is multiplied by the rest and delay factor (r&d).The CF(r&d) is always more than _____ percent,yielding standard time.CF stands for "correction for."

Package Design International (PDI) is a medium-sized company.Typically,because of overload,its executives work 10- to 12-hour days.The president calls for reduction of the average period from order-entry date to delivery date.The P/OM department suggests building a supply chain simulator.The simulation would capture all factors that affect order to delivery times.Training and a problem-solving device are estimated to cost $25,000.The operations manager believes it will take 40 hours for each executive to learn how to use this simulator.There are five executives that would be expected to work with the simulator.The operations manager has told the president that the simulator would result in $250,000 of additional profit for PDI in the next year.Should the contract for the simulator be given? Assume FC = $25,000,vc = $ 125 per hour (for five executives) and Selling Price (or revenue) = $250 per hour.Solve for the number of hours to yield savings of $250,000 per year.

How can training program effectiveness be determined?

United Steel Workers and the companies they have organized have agreed on flexibility in assignments and cooperation,allowing for job rotation and job _____.

_____ systems lump (and therefore hide) the charges for resources that have been paid for whether or not they are utilized.

Many Japanese companies in the United States regularly screen for team player suitability when hiring workers.

Simulations and scenarios that imitate real life situations cannot be run by computers.

The key finding of the Hawthorne effect was that employees responded negatively to management's interest and attention.

_____ are used in time studies to convert average working time of the person being observed to normal working time.