Question 1

Management problems can often be avoided by careful definition of the areas of responsibility for each staff member.

Accepted Answer

A) True 
 B)False

Question 2

All staff members should be encouraged to participate in professional organizations and complete continuing education units.

Accepted Answer

A) True 
 B)False

Question 3

A well-written patient information folder may reduce calls to the physician's office by up to ______%.

Accepted Answer

A) 10 
B) 15 
C) 30 
D) 50 
A) 10 
B) 15 
C) 30 
D) 50

Question 4

Some managers assign a person to assist new employees during the initial probationary period; this person is called a:

Accepted Answer

A) mentor 
B) supervisor 
C) co-worker 
D) subordinate 
A) mentor 
B) supervisor 
C) co-worker 
D) subordinate

Question 5

Which of the following is true about healthy employee-employer relationships?

Accepted Answer

A) All of them make successful friendships. 
B) Reprimanding employees who are also friends may be difficult. 
C) A friendly relationship never interferes with the work relationship. 
D) Developing any kind of friendship with employees is always unwise. 
A) All of them make successful friendships. 
B) Reprimanding employees who are also friends may be difficult. 
C) A friendly relationship never interferes with the work relationship. 
D) Developing any kind of friendship with employees is always unwise.

Question 6

Sandra tries to use __________ to encourage peak performance from her medical assistant employees.

Accepted Answer

motivation
The proce

Question 7

An office with more than _______ employee(s) should have one person designated as a supervisor or office manager.

Accepted Answer

A) 1 
B) 2 
C) 3 
D) 4 
A) 1 
B) 2 
C) 3 
D) 4

Question 8

Dr.Armintor wants to __________ a specific market as she opens her new practice in Los Angeles.

Accepted Answer

target
To target is

Question 9

What can be evaluated by looking at the job application?

Accepted Answer

A) Handwriting 
B) Ability to follow instructions 
C) Ability to provide complete information 
D) All of the above 
A) Handwriting 
B) Ability to follow instructions 
C) Ability to provide complete information 
D) All of the above

Question 10

The office manager should allow __________ hours, at minimum, for a prospective employee to make a decision on a job offer.

Accepted Answer

24
twenty-four
Potential hires

Question 11

The office manager should evaluate the applicant's __________ when setting the interview time on the phone, because this is an important attribute for medical assistants.

Accepted Answer

voice
The office manager should listen t

Question 12

When an organization has no checks and balances, it is easy to __________ power.

Accepted Answer

abuse
When there are no checks and balan

Question 13

Maslow's Hierarchy of Needs can be applied as a management concept.

Accepted Answer

A) True 
 B)False

Question 14

All employees are internally motivated, so the office manager is not required to motivate his or her employees.

Accepted Answer

A) True 
 B)False

Question 15

Disobedience to authority is called:

Accepted Answer

A) cohesiveness 
B) impenetrability 
C) meticulousness 
D) insubordination 
A) cohesiveness 
B) impenetrability 
C) meticulousness 
D) insubordination

Question 16

Which of the following management theories suggests that people enjoy working?

Accepted Answer

A) Theory U 
B) Theory X 
C) Theory Y 
D) Theory Z 
A) Theory U 
B) Theory X 
C) Theory Y 
D) Theory Z

Question 17

Incentives give the employees reason to perform over and above the level expected of them.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is an unlawful pre-employment inquiry?

Accepted Answer

A) "Are you over 18 years of age?" 
B) "Do you have a mental impairment that could interfere with this job?" 
C) "Have you been convicted of a crime?" 
D) "How many children do you have?" 
A) "Are you over 18 years of age?" 
B) "Do you have a mental impairment that could interfere with this job?" 
C) "Have you been convicted of a crime?" 
D) "How many children do you have?"

Question 19

Which of the following are qualities of an effective leader or office manager?

Accepted Answer

A) Has a sense of fairness 
B) Has good communications skills 
C) Uses good judgment 
D) All of the above 
A) Has a sense of fairness 
B) Has good communications skills 
C) Uses good judgment 
D) All of the above

Question 20

Which of the following questions is legally allowed during an initial interview for employment as a medical assistant?

Accepted Answer

A) "When did you graduate from medical assisting school?" 
B) "Are you married?" 
C) "Do you plan to have children?" 
D) "What church do you attend?" 
A) "When did you graduate from medical assisting school?" 
B) "Are you married?" 
C) "Do you plan to have children?" 
D) "What church do you attend?"

Exam 25: Medical Practice Management and Human Resources

Management problems can often be avoided by careful definition of the areas of responsibility for each staff member.

All staff members should be encouraged to participate in professional organizations and complete continuing education units.

A well-written patient information folder may reduce calls to the physician's office by up to ______%.

Some managers assign a person to assist new employees during the initial probationary period; this person is called a:

Which of the following is true about healthy employee-employer relationships?

Sandra tries to use __________ to encourage peak performance from her medical assistant employees.

An office with more than _______ employee(s) should have one person designated as a supervisor or office manager.

Dr.Armintor wants to __________ a specific market as she opens her new practice in Los Angeles.

What can be evaluated by looking at the job application?

The office manager should allow __________ hours, at minimum, for a prospective employee to make a decision on a job offer.

The office manager should evaluate the applicant's __________ when setting the interview time on the phone, because this is an important attribute for medical assistants.

When an organization has no checks and balances, it is easy to __________ power.

Maslow's Hierarchy of Needs can be applied as a management concept.

All employees are internally motivated, so the office manager is not required to motivate his or her employees.

Disobedience to authority is called:

Which of the following management theories suggests that people enjoy working?

Incentives give the employees reason to perform over and above the level expected of them.

Which of the following is an unlawful pre-employment inquiry?

Which of the following are qualities of an effective leader or office manager?

Which of the following questions is legally allowed during an initial interview for employment as a medical assistant?

Becoming a Successful Student

The Healthcare Industry

The Medical Assisting Profession

Professional Behavior in the Workplace

Interpersonal Skills and Human Behavior

Medicine and Ethics

Medicine and Law

Computer Concepts

Telephone Techniques

Scheduling Appointments

Patient Reception and Processing

Office Environment and Daily Operations

Written Communications and Mail Processing

The Paper Medical Record Formerly Medical Records Management

The Electronic Medical Record

Health Information Management

Privacy in the Physicians Office

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

The Health Insurance Claim Form

Professional Fees, Billing, and Collecting

Banking Services and Procedures

Financial and Practice Management

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting With the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Emergency Preparedness and Assisting With Medical Emergencies

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting With Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Phlebotomy

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting With Surgical Procedures

Career Development and Life Skills

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