Exam 25: Medical Practice Management and Human Resources

Theory Z offers a holistic view of employees and their families.

If a manager does not make a habit of writing formal reprimands to employees not performing as expected, insufficient evidence may be available to terminate his or her employment.

Interviews should be conducted when no one else is in the office.

Which of the following is a more intrinsic motivation?

A remark that is said to be __________ is completely obvious or obtrusive.

Patient instruction sheets include:

The type of power that is evident when a person is knowledgeable about a subject is called ______ power.

Which of the following documents lists the order in which business is to be conducted during a meeting?

Successful managers know that their employees should be encouraged to perform at __________ levels.

A word that means submissive to or controlled by another is __________.

Joshua is __________ about the financial operations of the physician's office, so he keeps accurate records.

The types of staff meetings include informational, problem solving, __________, and work sessions.

The office manager is responsible for making sure that employees adhere to office policies and procedures.

Management by Objectives suggests that the more visible and engaged the manager, the more productive the employees.

A performance evaluation or __________ includes a judgment of both the quality and quantity of work, personal appearance, attitudes, and team spirit.

__________ means to manage to get around by using strategy.

Office managers cannot legally ask a potential employee to submit to a criminal background check.

Essential skills that teams must develop to achieve success include:

The more duties the office manager can perform, the more valuable he or she is to the physician.

____________ is a part of the life of every person and every business.