Question 1

The appearance of the reception room influences the patient's perception of the entire office.

Accepted Answer

A) True 
 B)False  True

Question 2

It is possible to violate patient __________ when using a sign-in register.

Accepted Answer

confidentiality
Sign-in sheets can violate patient confidentiality, so these documents must be used with care.

Question 3

A telephone in the reception area is useless, because most patients now carry cell phones.

Accepted Answer

A) True 
 B)False  False

Question 4

"Exhibiting or marked by great intensity or feeling" is the definition of fervent.

Accepted Answer

A) True 
 B)False

Question 5

When the office staff commits to making the patient feel welcome, success of the practice is __________.

Accepted Answer

inevitable
Making pa

Question 6

A crowded reception room means that the physician is very popular and competent.

Accepted Answer

A) True 
 B)False

Question 7

A quick, acute, and intuitive cognition is called __________.

Accepted Answer

perception
Perceptio

Question 8

The physician cannot force a parent to leave the examination room where the parent's minor child is being treated.

Accepted Answer

A) True 
 B)False

Question 9

Obtaining a copy of each patient's driver's license ensures that the right person is receiving health benefits from the insurance company.

Accepted Answer

A) True 
 B)False

Question 10

The best practice is to place a patient's chart so that the name cannot be seen by those in the hallways of the physician's office.

Accepted Answer

A) True 
 B)False

Question 11

If the patient brings a relative to the physician appointment, this implies that the patient consents to discussion of the patient's care with the relative.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following should most often be added to a patient chart's on each visit?

Accepted Answer

A) Medical history form 
B) Progress notes form 
C) Patient information sheet 
D) Insurance information sheet 
A) Medical history form 
B) Progress notes form 
C) Patient information sheet 
D) Insurance information sheet

Question 13

The medical assistant must take care not to offer medical advice to the patient.

Accepted Answer

A) True 
 B)False

Question 14

Patients who are too talkative should be dismissed from the physician's care before they take up too much of his or her time.

Accepted Answer

A) True 
 B)False

Question 15

Medical assistants are not allowed to take the patient's personal and family histories.

Accepted Answer

A) True 
 B)False

Question 16

Placing the paperwork that new patients must fill out on the physician's Web site saves time during the new patient's first appointment.

Accepted Answer

A) True 
 B)False

Question 17

Which of the following would be considered a patient amenity?

Accepted Answer

A) A writing table in the reception area 
B) Examination gowns in the examination rooms 
C) Restrooms 
D) An on-site laboratory 
A) A writing table in the reception area 
B) Examination gowns in the examination rooms 
C) Restrooms 
D) An on-site laboratory

Question 18

What is the most important reason for ensuring that sufficient amounts of all supplies are available each day in the medical office?

Accepted Answer

A) To maintain the office's reputation for efficiency 
B) To prevent inconvenience to the staff 
C) To prevent interruption of patient flow 
D) To prevent the need to restock examination rooms 
A) To maintain the office's reputation for efficiency 
B) To prevent inconvenience to the staff 
C) To prevent interruption of patient flow 
D) To prevent the need to restock examination rooms

Question 19

If a patient has a poor experience at the physician's office, he or she will tell __________.

Accepted Answer

everyone
When a patient has a

Question 20

The medical assistant should never tell the patient not to __________ about his or her condition.

Accepted Answer

worry
It is never ap

Exam 11: Patient Reception and Processing

The appearance of the reception room influences the patient's perception of the entire office.

It is possible to violate patient __________ when using a sign-in register.

A telephone in the reception area is useless, because most patients now carry cell phones.

"Exhibiting or marked by great intensity or feeling" is the definition of fervent.

When the office staff commits to making the patient feel welcome, success of the practice is __________.

A crowded reception room means that the physician is very popular and competent.

A quick, acute, and intuitive cognition is called __________.

The physician cannot force a parent to leave the examination room where the parent's minor child is being treated.

Obtaining a copy of each patient's driver's license ensures that the right person is receiving health benefits from the insurance company.

The best practice is to place a patient's chart so that the name cannot be seen by those in the hallways of the physician's office.

If the patient brings a relative to the physician appointment, this implies that the patient consents to discussion of the patient's care with the relative.

Which of the following should most often be added to a patient chart's on each visit?

The medical assistant must take care not to offer medical advice to the patient.

Patients who are too talkative should be dismissed from the physician's care before they take up too much of his or her time.

Medical assistants are not allowed to take the patient's personal and family histories.

Placing the paperwork that new patients must fill out on the physician's Web site saves time during the new patient's first appointment.

Which of the following would be considered a patient amenity?

What is the most important reason for ensuring that sufficient amounts of all supplies are available each day in the medical office?

If a patient has a poor experience at the physician's office, he or she will tell __________.

The medical assistant should never tell the patient not to __________ about his or her condition.

Becoming a Successful Student

The Healthcare Industry

The Medical Assisting Profession

Professional Behavior in the Workplace

Interpersonal Skills and Human Behavior

Medicine and Ethics

Medicine and Law

Computer Concepts

Telephone Techniques

Scheduling Appointments

Office Environment and Daily Operations

Written Communications and Mail Processing

The Paper Medical Record Formerly Medical Records Management

The Electronic Medical Record

Health Information Management

Privacy in the Physicians Office

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

The Health Insurance Claim Form

Professional Fees, Billing, and Collecting

Banking Services and Procedures

Financial and Practice Management

Medical Practice Management and Human Resources

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting With the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Emergency Preparedness and Assisting With Medical Emergencies

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting With Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Phlebotomy

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting With Surgical Procedures

Career Development and Life Skills

Filters