Exam 1: Becoming a Successful Student

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__________ allows you to express your thoughts and feelings honestly and enables you to stand up for yourself in a reasonable and rational manner without an emotional scene.

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(Short Answer)

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Question 1

Correct Answer:

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Assertive communication
Assertive communication enables us to be honest and direct with others while at the same time being emotionally honest with ourselves.The goal of assertive behavior is to treat others with respect while acknowledging our own feelings about the problem.

Match each term with the correct definition. -The way an individual perceives and processes information to learn new material

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(Multiple Choice)

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Question 2

Correct Answer:

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Methods for determining possible solutions to a conflict are to brainstorm or to make a(n) __________ list.

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(Short Answer)

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Question 3

Correct Answer:

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pros and cons
Developing a pros and cons list helps the individual identify possible solutions.

Identify and explain four study skills that can help you become a successful student.

(Essay)

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Question 4

Medical assistants play a vital role in the healthcare team and are expected to display such __________ as dependability, respectful patient care, empathy, initiative, positive attitude, and teamwork.

(Short Answer)

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Question 5

Match each term with the correct definition. -Sensitivity to the individual needs and reactions of patients

(Multiple Choice)

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Question 6

Match each term with the correct definition. -Those actions that identify the medical assistant as a member of a healthcare profession, including dependability, respectful patient care, initiative, positive attitude, and teamwork

(Multiple Choice)

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Question 7

You are facing a situation in which you must act assertively to solve a problem.Summarize below the steps you should use in delivering an assertive message.

(Essay)

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Question 8

Creating a(n) __________ can be an effective way to represent the main idea of the topic and its important details with a figure or picture.

(Short Answer)

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Question 9

Match each term with the correct definition. -The way individuals internalize new information and make it their own

(Multiple Choice)

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Question 10

Match each term with the correct definition. -The way an individual looks at information and sees it as real

(Multiple Choice)

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Question 11

The first step to reaching a solution to a problem or conflict is to identify the __________.

(Short Answer)

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Question 12

Summarize three time-management strategies that can help you put time on your side.

(Essay)

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Question 13

Summarize the characteristics of aggressive communication.

(Essay)

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Question 14

Once you have decided on a solution to the problem, it is essential to __________ the outcomes of your solution and decide whether it solved the problem or whether another approach should be tried.

(Short Answer)

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Question 15

Learning styles are determined by your individual method of __________, or examining, new material and the way you process it or make it your own.

(Short Answer)

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Question 16

Match each term with the correct definition. -The constant practice of considering all aspects of a situation in deciding what to believe or what to do

(Multiple Choice)

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Question 17

Match each term with the correct definition. -The process of considering new information and internalizing it to create new ways of examining information

(Multiple Choice)

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Question 18

Describe three strategies that can help you become successful at taking tests.

(Essay)

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Question 19

__________ can evaluate conflicting information and make a decision to act based on their knowledge and willingness to be open minded about all possibilities.

(Short Answer)

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Question 20

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Exam 1: Becoming a Successful Student

__________ allows you to express your thoughts and feelings honestly and enables you to stand up for yourself in a reasonable and rational manner without an emotional scene.

Match each term with the correct definition. -The way an individual perceives and processes information to learn new material

Methods for determining possible solutions to a conflict are to brainstorm or to make a(n) __________ list.

Identify and explain four study skills that can help you become a successful student.

Medical assistants play a vital role in the healthcare team and are expected to display such __________ as dependability, respectful patient care, empathy, initiative, positive attitude, and teamwork.

Match each term with the correct definition. -Sensitivity to the individual needs and reactions of patients

Match each term with the correct definition. -Those actions that identify the medical assistant as a member of a healthcare profession, including dependability, respectful patient care, initiative, positive attitude, and teamwork

You are facing a situation in which you must act assertively to solve a problem.Summarize below the steps you should use in delivering an assertive message.

Creating a(n) __________ can be an effective way to represent the main idea of the topic and its important details with a figure or picture.

Match each term with the correct definition. -The way individuals internalize new information and make it their own

Match each term with the correct definition. -The way an individual looks at information and sees it as real

The first step to reaching a solution to a problem or conflict is to identify the __________.

Summarize three time-management strategies that can help you put time on your side.

Summarize the characteristics of aggressive communication.

Once you have decided on a solution to the problem, it is essential to __________ the outcomes of your solution and decide whether it solved the problem or whether another approach should be tried.

Learning styles are determined by your individual method of __________, or examining, new material and the way you process it or make it your own.

Match each term with the correct definition. -The constant practice of considering all aspects of a situation in deciding what to believe or what to do

Match each term with the correct definition. -The process of considering new information and internalizing it to create new ways of examining information

Describe three strategies that can help you become successful at taking tests.

__________ can evaluate conflicting information and make a decision to act based on their knowledge and willingness to be open minded about all possibilities.

The Healthcare Industry

The Medical Assisting Profession

Professional Behavior in the Workplace

Interpersonal Skills and Human Behavior

Medicine and Ethics

Medicine and Law

Computer Concepts

Telephone Techniques

Scheduling Appointments

Patient Reception and Processing

Office Environment and Daily Operations

Written Communications and Mail Processing

The Paper Medical Record Formerly Medical Records Management

The Electronic Medical Record

Health Information Management

Privacy in the Physicians Office

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

The Health Insurance Claim Form

Professional Fees, Billing, and Collecting

Banking Services and Procedures

Financial and Practice Management

Medical Practice Management and Human Resources

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting With the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Emergency Preparedness and Assisting With Medical Emergencies

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting With Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Phlebotomy

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting With Surgical Procedures

Career Development and Life Skills

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