Question 1

The best time to terminate an employee is usually at the beginning of the day.

Accepted Answer

A) True 
 B)False  False

Question 2

Many employees can be __________ to become productive staff members with a little patience on the part of the manager.

Accepted Answer

redirected
Difficult employees can usually be redirected, and their performance can improve with patience, honesty, and monitoring.

Question 3

__________ power is that of status or position.

Accepted Answer

Legitimate
Legitimate power is that of position or status, such as that held by the President of the United States.

Question 4

Factors that lead to job satisfaction include which of the following?

Accepted Answer

A) Recognition 
B) Responsibility 
C) Advancement 
D) All of the above 
A) Recognition 
B) Responsibility 
C) Advancement 
D) All of the above

Question 5

The exhaustion of physical or emotional strength or motivation, usually as a result of prolonged stress or frustration, is called:

Accepted Answer

A) disparaging 
B) micromanaging 
C) burnout 
D) blatant 
A) disparaging 
B) micromanaging 
C) burnout 
D) blatant

Question 6

New employees should be given orientation in which of the following areas?

Accepted Answer

A) Office policies 
B) Nature of the practice 
C) Physical environment 
D) All of the above 
A) Office policies 
B) Nature of the practice 
C) Physical environment 
D) All of the above

Question 7

Mentors, such as parents and teachers, are often the objects of referent power.

Accepted Answer

A) True 
 B)False

Question 8

A person who defends the cause of another is called a(n):

Accepted Answer

A) caregiver 
B) assistant 
C) advocate 
D) helper 
A) caregiver 
B) assistant 
C) advocate 
D) helper

Question 9

The chain of command is less important in an office with many employees.

Accepted Answer

A) True 
 B)False

Question 10

The power of influence is:

Accepted Answer

A) always positive 
B) always negative 
C) can be either positive or negative 
D) is neither positive or negative 
A) always positive 
B) always negative 
C) can be either positive or negative 
D) is neither positive or negative

Question 11

When employees do not leave their employment over a long period of time, the office is said to have good employee __________.

Accepted Answer

retention
Good employee retent

Question 12

A group of employees who stick together during difficult times could be called:

Accepted Answer

A) cohesive 
B) adaptive 
C) affable 
D) meticulous 
A) cohesive 
B) adaptive 
C) affable 
D) meticulous

Question 13

The process of inciting a person to some action or behavior is called:

Accepted Answer

A) reprimand 
B) motivation 
C) circumvention 
D) appraisal 
A) reprimand 
B) motivation 
C) circumvention 
D) appraisal

Question 14

All __________ should be carefully checked before a new employee is hired.

Accepted Answer

references
Reference

Question 15

The practice is experiencing an increased number of telephone calls from established patients with questions about office insurance policies.Which of the following is the most effective method to solve this problem?

Accepted Answer

A) Ask the physician to summarize office policies on a patient's first visit. 
B) Designate one of the staff to handle all information calls. 
C) Develop and distribute a practice information booklet with insurance information. 
D) Place an office procedures manual in the office lobby. 
A) Ask the physician to summarize office policies on a patient's first visit. 
B) Designate one of the staff to handle all information calls. 
C) Develop and distribute a practice information booklet with insurance information. 
D) Place an office procedures manual in the office lobby.

Question 16

Most people embrace change at their place of employment.

Accepted Answer

A) True 
 B)False

Question 17

An office manager is more effective if:

Accepted Answer

A) all employees are treated in exactly the same manner 
B) he or she looks at all sides of a dispute 
C) only selected individuals are included in office meetings 
D) he or she reports all problems involving employees to the physician 
A) all employees are treated in exactly the same manner 
B) he or she looks at all sides of a dispute 
C) only selected individuals are included in office meetings 
D) he or she reports all problems involving employees to the physician

Question 18

Before advertising for a new employee, the office manager should be sure to review the job __________, so that a fair interview and evaluation can be conducted.

Accepted Answer

description
The manager must k

Question 19

Which is not a type of leader?

Accepted Answer

A) Charismatic 
B) Transitional 
C) Transformational 
D) Laissez-faire 
A) Charismatic 
B) Transitional 
C) Transformational 
D) Laissez-faire

Question 20

Expert power is that of position or status.

Accepted Answer

A) True 
 B)False

Exam 25: Medical Practice Management and Human Resources

The best time to terminate an employee is usually at the beginning of the day.

Many employees can be __________ to become productive staff members with a little patience on the part of the manager.

__________ power is that of status or position.

Factors that lead to job satisfaction include which of the following?

The exhaustion of physical or emotional strength or motivation, usually as a result of prolonged stress or frustration, is called:

New employees should be given orientation in which of the following areas?

Mentors, such as parents and teachers, are often the objects of referent power.

A person who defends the cause of another is called a(n):

The chain of command is less important in an office with many employees.

The power of influence is:

When employees do not leave their employment over a long period of time, the office is said to have good employee __________.

A group of employees who stick together during difficult times could be called:

The process of inciting a person to some action or behavior is called:

All __________ should be carefully checked before a new employee is hired.

The practice is experiencing an increased number of telephone calls from established patients with questions about office insurance policies.Which of the following is the most effective method to solve this problem?

Most people embrace change at their place of employment.

An office manager is more effective if:

Before advertising for a new employee, the office manager should be sure to review the job __________, so that a fair interview and evaluation can be conducted.

Which is not a type of leader?

Expert power is that of position or status.

Becoming a Successful Student

The Healthcare Industry

The Medical Assisting Profession

Professional Behavior in the Workplace

Interpersonal Skills and Human Behavior

Medicine and Ethics

Medicine and Law

Computer Concepts

Telephone Techniques

Scheduling Appointments

Patient Reception and Processing

Office Environment and Daily Operations

Written Communications and Mail Processing

The Paper Medical Record Formerly Medical Records Management

The Electronic Medical Record

Health Information Management

Privacy in the Physicians Office

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

The Health Insurance Claim Form

Professional Fees, Billing, and Collecting

Banking Services and Procedures

Financial and Practice Management

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting With the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Emergency Preparedness and Assisting With Medical Emergencies

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting With Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Phlebotomy

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting With Surgical Procedures

Career Development and Life Skills

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