Question 1

Which is not a type of manager?

Accepted Answer

A) Democratic 
B) Aristocratic 
C) Autocratic 
D) Laissez-faire 
A) Democratic 
B) Aristocratic 
C) Autocratic 
D) Laissez-faire

Question 2

Breaks and time off do not meet the physiologic needs of employees.

Accepted Answer

A) True 
 B)False

Question 3

Frederick Herzberg believed that job __________ had to exist for a worker to be motivated.

Accepted Answer

enrichment
Frederick Herzberg believed t

Question 4

Which of the following is not true about change?

Accepted Answer

A) Change should be enjoyed. 
B) Changes rarely happens. 
C) Individuals should be ready to change quickly. 
D) Change should be anticipated. 
A) Change should be enjoyed. 
B) Changes rarely happens. 
C) Individuals should be ready to change quickly. 
D) Change should be anticipated.

Question 5

A person who is currently employed should never be approached to accept a new position.

Accepted Answer

A) True 
 B)False

Question 6

A person who has a close bond or connection with a certain person or group is said to be a(n):

Accepted Answer

A) dictator 
B) organizer 
C) assistant 
D) liaison 
A) dictator 
B) organizer 
C) assistant 
D) liaison

Question 7

Continuous staff development and training are crucial parts of managing a successful medical practice.

Accepted Answer

A) True 
 B)False

Question 8

One of Dr.Wright's employees took several thousand dollars from the cash drawer over a period of time and was arrested for __________.

Accepted Answer

embezzlement
Embezzlement is s

Question 9

A chain of command is unwise in a physician's office.

Accepted Answer

A) True 
 B)False

Question 10

Maslow developed the management theories known as Theory X and Theory Y.

Accepted Answer

A) True 
 B)False

Question 11

Micromanagement is managing with extreme or excessive care in the treatment of details.

Accepted Answer

A) True 
 B)False

Question 12

Teams are more effective if they are:

Accepted Answer

A) motivated 
B) cohesive 
C) happy 
D) all of the above 
A) motivated 
B) cohesive 
C) happy 
D) all of the above

Question 13

__________ power is manipulative, and the leader using this type of power usually makes threats or uses fear to accomplish goals.

Accepted Answer

Coercive
Coercive power is man

Question 14

A person who is pleasant and at ease in talking to others is said to be __________.

Accepted Answer

affable
Affable is defined as

Question 15

Intrinsic motivation is more difficult to discover than extrinsic motivation but is longer lasting.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following management theories suggests that employees dislike working?

Accepted Answer

A) Theory U 
B) Theory X 
C) Theory Y 
D) Theory Z 
A) Theory U 
B) Theory X 
C) Theory Y 
D) Theory Z

Question 17

Richard uses __________ at his office to help new employees adjust to their new surroundings.

Accepted Answer

mentors
A

Question 18

A patient has been diagnosed as having colitis and wants more information on the subject.Which of the following is the most appropriate initial step for the medical assistant?

Accepted Answer

A) Give the patient an educational pamphlet. 
B) Lend the patient a medical assisting text. 
C) Lend the patient one of the physician's books. 
D) Refer the patient to the public library. 
A) Give the patient an educational pamphlet. 
B) Lend the patient a medical assisting text. 
C) Lend the patient one of the physician's books. 
D) Refer the patient to the public library.

Question 19

The term for stealing from an employer is embezzlement.

Accepted Answer

A) True 
 B)False

Question 20

Sitting next to the employee is inappropriate at any time; the office manager should always sit at his or her desk across from an employee.

Accepted Answer

A) True 
 B)False

Exam 25: Medical Practice Management and Human Resources

Which is not a type of manager?

Breaks and time off do not meet the physiologic needs of employees.

Frederick Herzberg believed that job __________ had to exist for a worker to be motivated.

Which of the following is not true about change?

A person who is currently employed should never be approached to accept a new position.

A person who has a close bond or connection with a certain person or group is said to be a(n):

Continuous staff development and training are crucial parts of managing a successful medical practice.

One of Dr.Wright's employees took several thousand dollars from the cash drawer over a period of time and was arrested for __________.

A chain of command is unwise in a physician's office.

Maslow developed the management theories known as Theory X and Theory Y.

Micromanagement is managing with extreme or excessive care in the treatment of details.

Teams are more effective if they are:

__________ power is manipulative, and the leader using this type of power usually makes threats or uses fear to accomplish goals.

A person who is pleasant and at ease in talking to others is said to be __________.

Intrinsic motivation is more difficult to discover than extrinsic motivation but is longer lasting.

Which of the following management theories suggests that employees dislike working?

Richard uses __________ at his office to help new employees adjust to their new surroundings.

A patient has been diagnosed as having colitis and wants more information on the subject.Which of the following is the most appropriate initial step for the medical assistant?

The term for stealing from an employer is embezzlement.

Sitting next to the employee is inappropriate at any time; the office manager should always sit at his or her desk across from an employee.

Becoming a Successful Student

The Healthcare Industry

The Medical Assisting Profession

Professional Behavior in the Workplace

Interpersonal Skills and Human Behavior

Medicine and Ethics

Medicine and Law

Computer Concepts

Telephone Techniques

Scheduling Appointments

Patient Reception and Processing

Office Environment and Daily Operations

Written Communications and Mail Processing

The Paper Medical Record Formerly Medical Records Management

The Electronic Medical Record

Health Information Management

Privacy in the Physicians Office

Basics of Diagnostic Coding

Basics of Procedural Coding

Basics of Health Insurance

The Health Insurance Claim Form

Professional Fees, Billing, and Collecting

Banking Services and Procedures

Financial and Practice Management

Medical Practice Marketing and Customer Service

Infection Control

Patient Assessment

Patient Education

Nutrition and Health Promotion

Vital Signs

Assisting With the Primary Physical Examination

Principles of Pharmacology

Pharmacology Math

Administering Medications

Emergency Preparedness and Assisting With Medical Emergencies

Assisting in Ophthalmology and Otolaryngology

Assisting in Dermatology

Assisting in Gastroenterology

Assisting in Urology and Male Reproduction

Assisting in Obstetrics and Gynecology

Assisting in Pediatrics

Assisting in Orthopedic Medicine

Assisting in Neurology and Mental Health

Assisting in Endocrinology

Assisting in Pulmonary Medicine

Assisting in Cardiology

Assisting in Geriatrics

Principles of Electrocardiography

Assisting With Diagnostic Imaging

Assisting in the Clinical Laboratory

Assisting in the Analysis of Urine

Assisting in Phlebotomy

Assisting in the Analysis of Blood

Assisting in Microbiology and Immunology

Surgical Supplies and Instruments

Surgical Asepsis and Assisting With Surgical Procedures

Career Development and Life Skills

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