Exam 16: Health Information Management

Which of the following statements is accurate?

Deming suggests that companies should drive out __________ so that everyone can work effectively for the company.

The concept of total quality management promotes the idea that the hourly worker should not be robbed of his or her right to pride of workmanship.

Medical assistants must be familiar with the __________ affecting privacy issues.

Quality assurance is defined as the activities designed to increase the quality of a product or service through process or system changes that increase efficiency or effectiveness.

The nonprofit organization that assists healthcare facilities by providing accreditation services is:

A(n) __________ is a person who supports or promotes the interests of another person.

The medical assistant who makes an error should report it first to his or her supervisor.

To manage to get around, especially through ingenuity or stratagem, is called __________.

Transposing is changing the relative place or normal order of something or altering its sequence.

__________ is a key factor in handling medical errors.

Which of the following is not a common medical error?

__________ rates indicate the number of patients who leave the hospital without expiring.

Activities designed to increase the quality of a product or service through process or system changes that increase efficiency or effectiveness are called __________.

Only a very few needless deaths occur each year as a result of preventable errors.

The high-quality data characteristic that suggests that information in the database about a patient can be trusted is:

A(n) __________ makes a particular treatment or procedure inadvisable.

An injury caused by medical management rather than by the patient's underlying condition is called a(n):

A medical facility, such as a hospital, may decide to revoke a physician's staff privileges because of a medical error.

An unexpected occurrence involving death or serious physical or psychological injury is called an adverse event.