Exam 9: Telephone Techniques

Wyoming falls in the Central time zone.

It is a good practice to write the patient's name onto a message form when the conversation begins so that the medical assistant can reference who is calling without having to ask again for the patient's name.

The medical assistant should never give patients an estimate of what the cost of their visit will be, even on the initial visit.

The medical assistant should always ask permission before placing a caller on hold.

The physician should take advantage of __________ technology so that he or she can make phone calls from the car without taking the hands off the steering wheel.

When a patient calls to ask questions about the physician before making the first appointment, the patient is said to be physician __________.

Pitch is:

Transferring a call to a staff member without announcing the caller's name is considered unprofessional.

Message books should be kept in the medical office at least until the __________ runs out.

If a patient's HIV test result is positive, the medical assistant can give the patient the result on the phone, because the patient is aware that the test was performed.