Exam 9: Telephone Techniques

The technical terminology or characteristic idiom of a particular group is called:

Which of the following is not required when a telephone message is taken?

Which of the following are common sources of incoming calls to the physician's office?

Patients should always be given an exact time that the physician will return a call.

The fewer times a call is transferred, the happier the patient.

Many __________ calls require the good judgment of the medical assistant answering the phone.

An alternative to using directory assistance is using the __________ to find phone numbers.

Which of the following can be used to keep a record of incoming telephone calls so that no message is overlooked?

Physicians may not return calls to patients who have __________ on their phones, because they do not want patients to have their private phone numbers.

Which of the following is not correct with regard to ending a call?

__________ of all employees enables each staff member to take an accurate telephone message.

Which of the following greetings is recommended as appropriate for handling incoming calls in an extremely busy medical office?

It is important that the medical assistant stay in control of incoming calls.

Patients often call the office to find out whether the physician is a(n) __________ for their insurance program.

Diction is:

A(n) __________ used in a phone greeting would include "Good morning" or "Good afternoon."

STAT means "as soon as possible."

Placing and receiving personal calls should be avoided during business hours.

New York falls in the Eastern time zone.

The medical assistant should be extremely careful when using a speakerphone because: