Exam 9: Telephone Techniques

Most physicians do not expect the medical assistant to screen calls.

The medical assistant should use medical jargon with patients and lay terms with physicians and other medical personnel.

STAT laboratory results are often __________ to the physician's office to provide a written copy of the information.

Which of the following types of communication tools is best for two-way communication?

Enunciation is:

A computerized appointment system often is able to __________ a message to highlight its importance.

If your office is in California and it is noon, what time is it on the East Coast?

All sales calls are an interruption to the physician's day.

The mouthpiece of the telephone handset should be held:

Call __________ allows the user to send calls to another designated number, such as a cell phone.

Active listening involves:

The medical assistant should speak at a moderate pace when talking with patients on the telephone.

Inflection is:

To foster growth is to __________.

Callers who refuse to __________ themselves should not be put through to the physician.

A provider can only be a company that provides medical equipment or services to patients.

A telephone call that is operator assisted or electronically assisted and includes several physicians at separate offices is a(n) _____ call.

The practice's __________ is developed in part from the physician's reasons for entering the medical field.

The medical assistant may help an angry caller to calm down by:

An insurance claim may be __________ if the physician is not a provider for that particular insurance company.