Exam 2: The History of Management

Peter and Mary applied for a job at Ben&Jen's Restaurant. Peter was friends with the owner of the restaurant, but Mary was better qualified and had experience working at another restaurant. The recruiting manager decided to hire Mary even though Peter was referred by the owner. Which of the following did the recruiting manager lead by to hire Mary?

Chester Barnard invented the printing press.

Kevin owns a restaurant. He does not hire or dismiss his employees and has a dedicated team that handles the hiring of chefs and other workers. Tasks and responsibilities of every employee are well defined and documented. Based on the given information, Kevin's restaurant is a _____.

Fresnas Inc. is a company that manufactures bottles. Initially, the employees were divided into two teams to make it easier for the company to manage them. Each team produced 200 bottles per day. When the managers of the company integrated the two teams into one, the number of bottles produced per day was 500. This was due to the better coordination among the employees. This approach is an example of _____.

In the context of scientific management, who among the following is a rate buster?

Which of the following is true of a systems view of organizations?

Jek's WoodWorks is a furniture company. It stores its hardwood lumber, plywood, particleboard, softwood lumber, and other materials used in manufacturing furniture in a warehouse. In the context of operations management, Jek's WoodWorks uses the warehouse to store its _____.

Jane and her team members started working overtime but worked slower and deliberately introduced errors in the work they were given. In the context of scientific management, this behavior of the workers is known as _____.

The marketing team of Kreshmart was not happy with the employees that the recruitment team was hiring. The higher management of the company decided to let a few members from the marketing team sit in for the interviews and give their input on the applicants. This reduced the workload of the recruitment team and allowed the marketing team to pick better members. This approach is an example of _____.

In the context of Frederick W. Taylor's four principles of scientific management, which of the following is a difference between the first principle and the third principle?

Two companies that operate from the same building have a conflict over the building's basement parking facilities. They fail to resolve the conflict, and the company that pays more rent gets the benefit of basement parking. The other company is forced to ask its employees to park their vehicles outside the building. This scenario best exemplifies _____.

Nearly all organizations should be viewed as open systems that interact with their environments and depend on them for survival.

Jane always finishes the work assigned to her before her team members. Her performance never dropped even when she was working on different projects with different teams. In the context of scientific management, Jane can be considered a(n) _____.

The workers at a furniture manufacturing plant demanded a 30 percent raise and two additional days off every month. The workers went on strike when the management refused to meet their demands. After two days, the management decided to give the workers a 15 percent raise and one additional day off every month and the workers ended their strike. Which of the following concepts does this scenario illustrate?

Clark wanted his workers to work for twelve hours every day instead of the eight hours they were supposed to. The workers were not pleased with this and started to work for only six hours a day. In the context of scientific management, this behavior of the workers is known as _____.

The _____ is derived from theoretical models in biology and social psychology developed in the 1950s and 1960s.

Which of the following is true of jobs and organizations during the Industrial Revolution?

Unlike domination, integrative conflict resolution tries to resolve conflicts by:

Jameson and Harrison were both eligible for promotion. However, Patrick, their manager, decided to promote Harrison because he had been with the company for six years and was a more consistent performer than Jameson. Which of the following did Patrick lead by to promote Harrison?

Ron is the head of the finance department of his company. He has worked with many companies and has handled numerous accounts. His team members never question his decisions and approach him when they need guidance. Which of the following does Ron lead by to control his teammates?