Question 1

_____ were the first to recognize the need for submitting written requests.

Accepted Answer

A)  Sumerians 
B)  Egyptians 
C)  Persians 
D)  Venetians 
A)  Sumerians 
B)  Egyptians 
C)  Persians 
D)  Venetians

Question 2

Krisp Bite, a breakfast cereal manufacturer, has a storage facility to store sugar, corn, wheat, oats, rice, and barley before they are processed into cereal. In the context of operations management, Krisp Bite uses the storage facility to store its _____.

Accepted Answer

A)  throughput 
B)  information systems 
C)  contingency systems 
D)  inventory 
A)  throughput 
B)  information systems 
C)  contingency systems 
D)  inventory

Question 3

_____ was the first to use witnesses in legal cases.

Accepted Answer

A)  Hammurabi 
B)  al-Farabi 
C)  Cyrus 
D)  Cato 
A)  Hammurabi 
B)  al-Farabi 
C)  Cyrus 
D)  Cato

Question 4

One of the first technologies to truly revolutionize the business use of information was a stone tablet.

Accepted Answer

A) True 
 B)False

Question 5

Temp Trove rewards the employee who completes his or her projects before the due date by giving ten percent of his or her basic pay as incentives. In this scenario, Temp Trove is rewarding the employee who is considered a(n) _____.

Accepted Answer

A)  rate buster 
B)  soldier 
C)  bureaucrat 
D)  opinion leader 
A)  rate buster 
B)  soldier 
C)  bureaucrat 
D)  opinion leader

Question 6

Unlike patriarchal organizations, bureaucratic organizations:

Accepted Answer

A)  do not have a grievance redressal system for employees. 
B)  promote employees based on who they know. 
C)  hire people based on their technical training or education. 
D)  do not have a chain of command. 
A)  do not have a grievance redressal system for employees. 
B)  promote employees based on who they know. 
C)  hire people based on their technical training or education. 
D)  do not have a chain of command.

Question 7

Jeff's Pizzeria can handle 30 orders during the day. It wanted to increase this number, so it started making its delivery boys do minor chores in the kitchen when they were not out for delivery and made some of the chefs pick up customers' calls. This doubled the number of orders Jeff's Pizzeria could handle. This approach is an example of _____.

Accepted Answer

A)  dominance 
B)  synergy 
C)  anarchy 
D)  compromise 
A)  dominance 
B)  synergy 
C)  anarchy 
D)  compromise

Question 8

In the context of organizational systems, _____ are smaller systems that operate within the context of a larger system.

Accepted Answer

A)  multi-agent systems 
B)  meta-systems 
C)  subsystems 
D)  transcendental systems 
A)  multi-agent systems 
B)  meta-systems 
C)  subsystems 
D)  transcendental systems

Question 9

Frank and Lillian Gilbreth used motion-picture films to analyze jobs.

Accepted Answer

A) True 
 B)False

Question 10

In the context of systems management, unlike open systems, closed systems:

Accepted Answer

A)  interact with and depend on their environments for survival. 
B)  use synergy to communicate with their external environments. 
C)  can function without interacting with their environments. 
D)  can function as a whole without their elements being interrelated. 
A)  interact with and depend on their environments for survival. 
B)  use synergy to communicate with their external environments. 
C)  can function without interacting with their environments. 
D)  can function as a whole without their elements being interrelated.

Question 11

In general, operations management uses a qualitative approach to find ways to increase productivity, improve quality, and manage or reduce costly inventories.

Accepted Answer

A) True 
 B)False

Question 12

One of the most commonly used operations management tools is cognitive mapping, which is used to better understand the psychology of the workers in an organization.

Accepted Answer

A) True 
 B)False

Question 13

According to the _____, the most effective management theory or idea depends on the kinds of problems or situations that managers are facing at a particular time and place.

Accepted Answer

A)  scientific management approach 
B)  systems approach to management 
C)  administrative management approach 
D)  contingency approach to management 
A)  scientific management approach 
B)  systems approach to management 
C)  administrative management approach 
D)  contingency approach to management

Question 14

A software company had to lay off many of its employees across the world in order to cut overhead costs. After the layoffs, the available resources among all the departments of the organization were globally shared. This led to the company improving its overall productivity. This approach is an example of _____.

Accepted Answer

A)  dominance 
B)  synergy 
C)  anarchy 
D)  compromise 
A)  dominance 
B)  synergy 
C)  anarchy 
D)  compromise

Question 15

Businesses have always looked for information technologies that would speed access to timely information.

Accepted Answer

A) True 
 B)False

Question 16

Third Major Corp. lost a lot of its employees when its competitor offered them more pay. Two of Third Major's teams were short of employees, and the company decided to combine the teams to form a new team. The new team managed to complete the company's projects and helped the company in securing a good position in the market. This scenario exemplifies _____.

Accepted Answer

A)  domination 
B)  compromise 
C)  despotism 
D)  integration 
A)  domination 
B)  compromise 
C)  despotism 
D)  integration

Question 17

One of the practical implications of the contingency approach to management is that management is much harder than it looks.

Accepted Answer

A) True 
 B)False

Question 18

Two managers in a company have a conflict over the resources required to complete their new projects. Both the managers want all the top-performing employees of the firm to work in their projects. Eventually, they arrive at a decision where they equally share the number of top-performing employees. In the given scenario, which of the following methods did the managers use to resolve the conflict?

Accepted Answer

A)  Domination 
B)  Coercion 
C)  Compromise 
D)  Mediation 
A)  Domination 
B)  Coercion 
C)  Compromise 
D)  Mediation

Question 19

Which of the following statements is true of a systems view of organizations?

Accepted Answer

A)  It encourages managers to focus on managing the daily production of goods and services rather than on better communication and cooperation within their organization. 
B)  The systems approach makes managers acutely aware that good internal management of an organization is more than enough to ensure survival. 
C)  The systems approach encourages managers to view one part of an organization as separate from the other parts. 
D)  It forces managers to view their organizations as part of and subject to the competitive, economic, social, technological, and legal/regulatory forces in their environments. 
A)  It encourages managers to focus on managing the daily production of goods and services rather than on better communication and cooperation within their organization. 
B)  The systems approach makes managers acutely aware that good internal management of an organization is more than enough to ensure survival. 
C)  The systems approach encourages managers to view one part of an organization as separate from the other parts. 
D)  It forces managers to view their organizations as part of and subject to the competitive, economic, social, technological, and legal/regulatory forces in their environments.

Question 20

Referring to the "fiction of superior authority," _____ believed that workers ultimately grant managers their authority.

Accepted Answer

A)  Chester Barnard 
B)  Max Weber 
C)  Charles Clinton Spaulding 
D)  Elton Mayo 
A)  Chester Barnard 
B)  Max Weber 
C)  Charles Clinton Spaulding 
D)  Elton Mayo

_____ were the first to recognize the need for submitting written requests.

Krisp Bite, a breakfast cereal manufacturer, has a storage facility to store sugar, corn, wheat, oats, rice, and barley before they are processed into cereal. In the context of operations management, Krisp Bite uses the storage facility to store its _____.

_____ was the first to use witnesses in legal cases.

One of the first technologies to truly revolutionize the business use of information was a stone tablet.

Temp Trove rewards the employee who completes his or her projects before the due date by giving ten percent of his or her basic pay as incentives. In this scenario, Temp Trove is rewarding the employee who is considered a(n) _____.

Unlike patriarchal organizations, bureaucratic organizations:

In the context of organizational systems, _____ are smaller systems that operate within the context of a larger system.

Frank and Lillian Gilbreth used motion-picture films to analyze jobs.

In the context of systems management, unlike open systems, closed systems:

In general, operations management uses a qualitative approach to find ways to increase productivity, improve quality, and manage or reduce costly inventories.

One of the most commonly used operations management tools is cognitive mapping, which is used to better understand the psychology of the workers in an organization.

According to the _____, the most effective management theory or idea depends on the kinds of problems or situations that managers are facing at a particular time and place.

Businesses have always looked for information technologies that would speed access to timely information.

One of the practical implications of the contingency approach to management is that management is much harder than it looks.

Which of the following statements is true of a systems view of organizations?

Referring to the "fiction of superior authority," _____ believed that workers ultimately grant managers their authority.

Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Human Resource Systems

Managing Individuals and a Diverse Workforce

Motivation

Leadership

Managing Communication

Control

Managing Information

Managing Service and Manufacturing Operations

Filters

Exam 2: The History of Management

_____ were the first to recognize the need for submitting written requests.

Krisp Bite, a breakfast cereal manufacturer, has a storage facility to store sugar, corn, wheat, oats, rice, and barley before they are processed into cereal. In the context of operations management, Krisp Bite uses the storage facility to store its _____.

_____ was the first to use witnesses in legal cases.

One of the first technologies to truly revolutionize the business use of information was a stone tablet.

Temp Trove rewards the employee who completes his or her projects before the due date by giving ten percent of his or her basic pay as incentives. In this scenario, Temp Trove is rewarding the employee who is considered a(n) _____.

Unlike patriarchal organizations, bureaucratic organizations:

In the context of organizational systems, _____ are smaller systems that operate within the context of a larger system.

Frank and Lillian Gilbreth used motion-picture films to analyze jobs.

In the context of systems management, unlike open systems, closed systems:

In general, operations management uses a qualitative approach to find ways to increase productivity, improve quality, and manage or reduce costly inventories.

One of the most commonly used operations management tools is cognitive mapping, which is used to better understand the psychology of the workers in an organization.

According to the _____, the most effective management theory or idea depends on the kinds of problems or situations that managers are facing at a particular time and place.

Businesses have always looked for information technologies that would speed access to timely information.

One of the practical implications of the contingency approach to management is that management is much harder than it looks.

Which of the following statements is true of a systems view of organizations?

Referring to the "fiction of superior authority," _____ believed that workers ultimately grant managers their authority.

Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Human Resource Systems

Managing Individuals and a Diverse Workforce

Motivation

Leadership

Managing Communication

Control

Managing Information

Managing Service and Manufacturing Operations

Filters