Question 1

_____ invented the microchronometer.

Accepted Answer

A)  Chester Barnard 
B)  Frank Gilbreth 
C)  Elton Mayo 
D)  Max Weber 
A)  Chester Barnard 
B)  Frank Gilbreth 
C)  Elton Mayo 
D)  Max Weber

Question 2

_____ developed the 14 principles of management.

Accepted Answer

A)  Henri Fayol 
B)  Max Weber 
C)  Frank Gilbreth 
D)  Elton Mayo 
A)  Henri Fayol 
B)  Max Weber 
C)  Frank Gilbreth 
D)  Elton Mayo

Question 3

A Gantt chart indicates informal communication paths.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following was al-Farabi's contribution to management thought and practice?

Accepted Answer

A)  Job descriptions 
B)  Leadership traits 
C)  Organizational structures 
D)  Human relations 
A)  Job descriptions 
B)  Leadership traits 
C)  Organizational structures 
D)  Human relations

Question 5

Trey Tires is going to merge with Big Spokes, and the merger will result in layoffs. As a result, the workers are not happy. They start doing less work and waste their time by taking frequent breaks. In the context of scientific management, this behavior of the workers is known as _____.

Accepted Answer

A)  soldiering 
B)  policing 
C)  whistle-blowing 
D)  accommodation 
A)  soldiering 
B)  policing 
C)  whistle-blowing 
D)  accommodation

Question 6

The management of Krane Software makes all its employees work overtime when they do not meet the desired levels of productivity. The management does not pay the employees for the overtime and dismisses anyone who asks for a raise. Which of the following concepts does the scenario exemplify?

Accepted Answer

A)  Integration 
B)  Domination 
C)  Accommodation 
D)  Mediation 
A)  Integration 
B)  Domination 
C)  Accommodation 
D)  Mediation

Question 7

Unlike operations management, a systems view of organizations:

Accepted Answer

A)  forces managers to view their organizations as independent of the competitive, economic, social, technological, and legal/regulatory forces in their environments. 
B)  makes managers acutely aware that good internal management of the organization is more than enough to ensure survival. 
C)  forces managers to be aware of how the environment affects specific parts of their organizations. 
D)  makes managers involve themselves in the management of the daily production of goods and services. 
A)  forces managers to view their organizations as independent of the competitive, economic, social, technological, and legal/regulatory forces in their environments. 
B)  makes managers acutely aware that good internal management of the organization is more than enough to ensure survival. 
C)  forces managers to be aware of how the environment affects specific parts of their organizations. 
D)  makes managers involve themselves in the management of the daily production of goods and services.

Question 8

Which of the following statements is true of bureaucracy?

Accepted Answer

A)  It is based on the belief that management can be taught to others. 
B)  It allows political connections to determine an individual's power base within organizations. 
C)  It allows people to lead by virtue of their rational-legal authority. 
D)  It relies on scheduled, periodic corrective actions to operate efficiently. 
A)  It is based on the belief that management can be taught to others. 
B)  It allows political connections to determine an individual's power base within organizations. 
C)  It allows people to lead by virtue of their rational-legal authority. 
D)  It relies on scheduled, periodic corrective actions to operate efficiently.

Question 9

_____ is an approach to dealing with conflict in which one party satisfies its desires and objectives at the expense of the other party's desires and objectives.

Accepted Answer

A)  Resolution 
B)  Integration 
C)  Domination 
D)  Negotiation 
A)  Resolution 
B)  Integration 
C)  Domination 
D)  Negotiation

Question 10

According to Henri Fayol's fourteen principles of management, order can be achieved in an organization by:

Accepted Answer

A)  promoting individuals based on their political connections. 
B)  resolving conflicts through the process of compromise. 
C)  having a place for everyone and having everyone in his or her place. 
D)  completely centralizing the process of decision making. 
A)  promoting individuals based on their political connections. 
B)  resolving conflicts through the process of compromise. 
C)  having a place for everyone and having everyone in his or her place. 
D)  completely centralizing the process of decision making.

Question 11

A systems approach to management encourages managers to view each division as a separate, vital entity.

Accepted Answer

A) True 
 B)False

Question 12

Samson is an engineer at Ket Technologies. Samson sends daily reports about his work to Bryce, his team leader. Bryce reports the performance of the team to Jasmine, the area manager. Jasmine reports the performance of every team leader to Macy, the technical lead of the company. In this scenario, the form of management followed by Ket Technologies is _____.

Accepted Answer

A)  bureaucratic 
B)  flat 
C)  favoritism 
D)  patriarchy 
A)  bureaucratic 
B)  flat 
C)  favoritism 
D)  patriarchy

Question 13

According to Mary Parker Follett, in the context of constructive conflict and coordination, _____ involves invention.

Accepted Answer

A)  domination 
B)  integration 
C)  coercion 
D)  compromise 
A)  domination 
B)  integration 
C)  coercion 
D)  compromise

Question 14

Which of the following statements is true of Mary Parker Follett?

Accepted Answer

A)  She believed that giving orders involves discussing instructions and dealing with resentment. 
B)  She emphasized that the best way to deal with conflict is domination. 
C)  She cast power as "over" rather than "with" others. 
D)  She believed that authority flows from position rather than from job knowledge and experience. 
A)  She believed that giving orders involves discussing instructions and dealing with resentment. 
B)  She emphasized that the best way to deal with conflict is domination. 
C)  She cast power as "over" rather than "with" others. 
D)  She believed that authority flows from position rather than from job knowledge and experience.

Question 15

Which of the following is true of the chain of command in Max Weber's bureaucracy?

Accepted Answer

A)  People in lower positions are protected by a grievance procedure. 
B)  Organizational owners have the right to hire and fire employees. 
C)  Organizational owners decide on who should be promoted. 
D)  Tasks and responsibilities are clearly defined and divided. 
A)  People in lower positions are protected by a grievance procedure. 
B)  Organizational owners have the right to hire and fire employees. 
C)  Organizational owners decide on who should be promoted. 
D)  Tasks and responsibilities are clearly defined and divided.

Question 16

Unlike a monarchy, the aim of bureaucracy is to:

Accepted Answer

A)  protect the authority of royal leaders. 
B)  assign positions to leaders by virtue of birthright. 
C)  achieve an organization's goals in the most efficient way possible. 
D)  promote individuals based on their personal or family connections. 
A)  protect the authority of royal leaders. 
B)  assign positions to leaders by virtue of birthright. 
C)  achieve an organization's goals in the most efficient way possible. 
D)  promote individuals based on their personal or family connections.

Question 17

Chandler is the owner of a book manufacturing company. He does not take part in the management of his company and has hired several managers to manage the various departments of the company. Based on the given information, Chandler's book manufacturing company is a _____.

Accepted Answer

A)  bureaucratic organization 
B)  flat organization 
C)  monarchy 
D)  patriarchy 
A)  bureaucratic organization 
B)  flat organization 
C)  monarchy 
D)  patriarchy

Question 18

Which of the following is a practical implication of the contingency approach to management?

Accepted Answer

A)  Managers can develop quantitative approaches to solve organizational problems. 
B)  Managers need to spend more time analyzing problems before taking action to fix them. 
C)  Managers need to group all problems in the same category. 
D)  Managers can develop a universal management theory to solve all problems. 
A)  Managers can develop quantitative approaches to solve organizational problems. 
B)  Managers need to spend more time analyzing problems before taking action to fix them. 
C)  Managers need to group all problems in the same category. 
D)  Managers can develop a universal management theory to solve all problems.

Question 19

Bill manages to complete every project he is involved in before its deadline. In the context of scientific management, Bill can be considered a(n) _____.

Accepted Answer

A)  rate buster 
B)  soldier 
C)  bureaucrat 
D)  opinion leader 
A)  rate buster 
B)  soldier 
C)  bureaucrat 
D)  opinion leader

Question 20

Hodge finishes his work before its scheduled end date so that he can help his colleagues who are lagging behind. In the context of scientific management, Hodge is a(n) _____.

Accepted Answer

A)  rate buster 
B)  soldier 
C)  bureaucrat 
D)  opinion leader 
A)  rate buster 
B)  soldier 
C)  bureaucrat 
D)  opinion leader

_____ invented the microchronometer.

_____ developed the 14 principles of management.

A Gantt chart indicates informal communication paths.

Which of the following was al-Farabi's contribution to management thought and practice?

Trey Tires is going to merge with Big Spokes, and the merger will result in layoffs. As a result, the workers are not happy. They start doing less work and waste their time by taking frequent breaks. In the context of scientific management, this behavior of the workers is known as _____.

The management of Krane Software makes all its employees work overtime when they do not meet the desired levels of productivity. The management does not pay the employees for the overtime and dismisses anyone who asks for a raise. Which of the following concepts does the scenario exemplify?

Unlike operations management, a systems view of organizations:

Which of the following statements is true of bureaucracy?

_____ is an approach to dealing with conflict in which one party satisfies its desires and objectives at the expense of the other party's desires and objectives.

According to Henri Fayol's fourteen principles of management, order can be achieved in an organization by:

A systems approach to management encourages managers to view each division as a separate, vital entity.

According to Mary Parker Follett, in the context of constructive conflict and coordination, _____ involves invention.

Which of the following statements is true of Mary Parker Follett?

Which of the following is true of the chain of command in Max Weber's bureaucracy?

Unlike a monarchy, the aim of bureaucracy is to:

Chandler is the owner of a book manufacturing company. He does not take part in the management of his company and has hired several managers to manage the various departments of the company. Based on the given information, Chandler's book manufacturing company is a _____.

Which of the following is a practical implication of the contingency approach to management?

Bill manages to complete every project he is involved in before its deadline. In the context of scientific management, Bill can be considered a(n) _____.

Hodge finishes his work before its scheduled end date so that he can help his colleagues who are lagging behind. In the context of scientific management, Hodge is a(n) _____.

Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Human Resource Systems

Managing Individuals and a Diverse Workforce

Motivation

Leadership

Managing Communication

Control

Managing Information

Managing Service and Manufacturing Operations

Filters

Exam 2: The History of Management

_____ invented the microchronometer.

_____ developed the 14 principles of management.

A Gantt chart indicates informal communication paths.

Which of the following was al-Farabi's contribution to management thought and practice?

Trey Tires is going to merge with Big Spokes, and the merger will result in layoffs. As a result, the workers are not happy. They start doing less work and waste their time by taking frequent breaks. In the context of scientific management, this behavior of the workers is known as _____.

The management of Krane Software makes all its employees work overtime when they do not meet the desired levels of productivity. The management does not pay the employees for the overtime and dismisses anyone who asks for a raise. Which of the following concepts does the scenario exemplify?

Unlike operations management, a systems view of organizations:

Which of the following statements is true of bureaucracy?

_____ is an approach to dealing with conflict in which one party satisfies its desires and objectives at the expense of the other party's desires and objectives.

According to Henri Fayol's fourteen principles of management, order can be achieved in an organization by:

A systems approach to management encourages managers to view each division as a separate, vital entity.

According to Mary Parker Follett, in the context of constructive conflict and coordination, _____ involves invention.

Which of the following statements is true of Mary Parker Follett?

Which of the following is true of the chain of command in Max Weber's bureaucracy?

Unlike a monarchy, the aim of bureaucracy is to:

Chandler is the owner of a book manufacturing company. He does not take part in the management of his company and has hired several managers to manage the various departments of the company. Based on the given information, Chandler's book manufacturing company is a _____.

Which of the following is a practical implication of the contingency approach to management?

Bill manages to complete every project he is involved in before its deadline. In the context of scientific management, Bill can be considered a(n) _____.

Hodge finishes his work before its scheduled end date so that he can help his colleagues who are lagging behind. In the context of scientific management, Hodge is a(n) _____.

Management

Organizational Environments and Cultures

Ethics and Social Responsibility

Planning and Decision Making

Organizational Strategy

Innovation and Change

Global Management

Designing Adaptive Organizations

Managing Teams

Managing Human Resource Systems

Managing Individuals and a Diverse Workforce

Motivation

Leadership

Managing Communication

Control

Managing Information

Managing Service and Manufacturing Operations

Filters