Exam 11: Communication: Interpersonal and Organizational

Team members generally engage in three types of communication.

A manager that continually repeats him/herself is falling prey to subordinates' expectations of familiarity.

Match the options below with the correct phrases: -perceptions

The monthly production status report flows upward in most large organizations.

Bulletin boards are formal and personal means of communication.

Formal and informal organizational communication channels are the same.

Organizational bulletin boards are:

Match the options below with the correct phrases: -receiver

The specialized or technical language that develops in trades,professions,and other groups is called:

Most written forms of communication are personal.

Face-to-face communication is considered verbal and personal.

Managers utilize upward channels of communication to transmit goals and policies.

"Seek not only to be understood but to understand... ," one of the American Management Association's "Ten Commandments of Good Communication," focuses upon being a good:

Breakdowns,overloads,static on the line,and ill-trained operators are:

A return look of disdain without comment from an unhappy person may be interpreted as a ____________.

The means by which a sender transmits a message is called the:

Match the options below with the correct phrases: -interpersonal communication

Compromising situations that require participants to give-and-take are handled best with impersonal communication techniques.

The responsibility for successful communication is inherent with the sender,not the receiver.

Subordinates that are "know-it-alls" will tune out bosses by way of preconceived notions.