Question 1

Images,actions,behaviors,facial expressions,gestures,and body language used to transmit messages are considered:

Accepted Answer

A) verbal expressions. 
B) feedback. 
C) nonverbal communication. 
D) diction. 
A) verbal expressions. 
B) feedback. 
C) nonverbal communication. 
D) diction.

Question 2

A stare without comment is an example of interpersonal communication.

Accepted Answer

A) True 
 B)False

Question 3

"I do not understand what you just said" is an example of:

Accepted Answer

A) gossip. 
B) a cluster pattern. 
C) timing. 
D) diction and/or semantics. 
A) gossip. 
B) a cluster pattern. 
C) timing. 
D) diction and/or semantics.

Question 4

The organization grapevine is not consistently predictable.

Accepted Answer

A) True 
 B)False

Question 5

Match the options below with the correct phrases:
-stereotype

Accepted Answer

A) an excessively loud air conditioning unit operating within a telephone switchboard office 
B) the study of word meanings 
C) the person starting a conversation 
D) the intended information of the sender 
E) transmitting messages without words
F)the means to carry messages
G)interpretation of personal experiences
H)the goal of communication
I)the responsibility for feedback lies with this person
J)predetermined belief about a group of people 
A) an excessively loud air conditioning unit operating within a telephone switchboard office 
B) the study of word meanings 
C) the person starting a conversation 
D) the intended information of the sender 
E) transmitting messages without words
F)the means to carry messages
G)interpretation of personal experiences
H)the goal of communication
I)the responsibility for feedback lies with this person
J)predetermined belief about a group of people

Question 6

Match the options below with the correct phrases:
-medium

Accepted Answer

A) an excessively loud air conditioning unit operating within a telephone switchboard office 
B) the study of word meanings 
C) the person starting a conversation 
D) the intended information of the sender 
E) transmitting messages without words
F)the means to carry messages
G)interpretation of personal experiences
H)the goal of communication
I)the responsibility for feedback lies with this person
J)predetermined belief about a group of people 
A) an excessively loud air conditioning unit operating within a telephone switchboard office 
B) the study of word meanings 
C) the person starting a conversation 
D) the intended information of the sender 
E) transmitting messages without words
F)the means to carry messages
G)interpretation of personal experiences
H)the goal of communication
I)the responsibility for feedback lies with this person
J)predetermined belief about a group of people

Question 7

Match the options below with the correct phrases:
-grapevine

Accepted Answer

A) organizational rumors, gossip and half- truths 
B) useful processed data 
C) the transfer of information and understanding between people 
D) electronic links between machines and people 
E) communication networks outside the formal channels
F)management's designed "flows" or designated paths for official communication
G)the receiver's return reply regarding the message
H)two or more individuals conversing at arm's length
I)specialized shop talk such as, "Put the APU in the PCX tank."
J)the word selection of a speaker or author 
A) organizational rumors, gossip and half- truths 
B) useful processed data 
C) the transfer of information and understanding between people 
D) electronic links between machines and people 
E) communication networks outside the formal channels
F)management's designed "flows" or designated paths for official communication
G)the receiver's return reply regarding the message
H)two or more individuals conversing at arm's length
I)specialized shop talk such as, "Put the APU in the PCX tank."
J)the word selection of a speaker or author

Question 8

Understanding is the zenith to attain,or reach for,when communicating.

Accepted Answer

A) True 
 B)False

Question 9

The more levels that information has to pass through,the more it can be filtered.

Accepted Answer

A) True 
 B)False

Question 10

A key to managing intergroup communication is to ensure that the viewpoints being shared are positive and match the organization's:

Accepted Answer

A) telecommuting and teleconferencing. 
B) video conferencing and e-mail. 
C) coordination of social audits and evaluation. 
D) culture and goals. 
A) telecommuting and teleconferencing. 
B) video conferencing and e-mail. 
C) coordination of social audits and evaluation. 
D) culture and goals.

Question 11

The word selection of a speaker or author is called jargon.

Accepted Answer

A) True 
 B)False

Question 12

Communication is complete when ____________ takes place.

Accepted Answer

A) feedback 
B) verbal expression 
C) face-to-face communication 
D) mutual understanding 
A) feedback 
B) verbal expression 
C) face-to-face communication 
D) mutual understanding

Question 13

Match the options below with the correct phrases:
-sender

Accepted Answer

A) an excessively loud air conditioning unit operating within a telephone switchboard office 
B) the study of word meanings 
C) the person starting a conversation 
D) the intended information of the sender 
E) transmitting messages without words
F)the means to carry messages
G)interpretation of personal experiences
H)the goal of communication
I)the responsibility for feedback lies with this person
J)predetermined belief about a group of people 
A) an excessively loud air conditioning unit operating within a telephone switchboard office 
B) the study of word meanings 
C) the person starting a conversation 
D) the intended information of the sender 
E) transmitting messages without words
F)the means to carry messages
G)interpretation of personal experiences
H)the goal of communication
I)the responsibility for feedback lies with this person
J)predetermined belief about a group of people

Question 14

"Guess what was just said about the manager's new secretary?" typifies:

Accepted Answer

A) feedback. 
B) the grapevine. 
C) noise. 
D) speech impairment. 
A) feedback. 
B) the grapevine. 
C) noise. 
D) speech impairment.

Question 15

Allowing workers to request assistance in solving problems and providing a means for workers to recommend solutions to others is a(n)________flow of communication.

Accepted Answer

A) downward 
B) horizontal 
C) informal 
D) upward 
A) downward 
B) horizontal 
C) informal 
D) upward

Question 16

The communication message and the medium are essentially the same.

Accepted Answer

A) True 
 B)False

Question 17

Match the options below with the correct phrases:
-semantics

Accepted Answer

A) an excessively loud air conditioning unit operating within a telephone switchboard office 
B) the study of word meanings 
C) the person starting a conversation 
D) the intended information of the sender 
E) transmitting messages without words
F)the means to carry messages
G)interpretation of personal experiences
H)the goal of communication
I)the responsibility for feedback lies with this person
J)predetermined belief about a group of people 
A) an excessively loud air conditioning unit operating within a telephone switchboard office 
B) the study of word meanings 
C) the person starting a conversation 
D) the intended information of the sender 
E) transmitting messages without words
F)the means to carry messages
G)interpretation of personal experiences
H)the goal of communication
I)the responsibility for feedback lies with this person
J)predetermined belief about a group of people

Question 18

Match the options below with the correct phrases:
-noise

Accepted Answer

A) an excessively loud air conditioning unit operating within a telephone switchboard office 
B) the study of word meanings 
C) the person starting a conversation 
D) the intended information of the sender 
E) transmitting messages without words
F)the means to carry messages
G)interpretation of personal experiences
H)the goal of communication
I)the responsibility for feedback lies with this person
J)predetermined belief about a group of people 
A) an excessively loud air conditioning unit operating within a telephone switchboard office 
B) the study of word meanings 
C) the person starting a conversation 
D) the intended information of the sender 
E) transmitting messages without words
F)the means to carry messages
G)interpretation of personal experiences
H)the goal of communication
I)the responsibility for feedback lies with this person
J)predetermined belief about a group of people

Question 19

E-mail and faxes increase the time dimension of communication.

Accepted Answer

A) True 
 B)False

Question 20

Match the options below with the correct phrases:
-diction

Accepted Answer

A) organizational rumors, gossip and half- truths 
B) useful processed data 
C) the transfer of information and understanding between people 
D) electronic links between machines and people 
E) communication networks outside the formal channels
F)management's designed "flows" or designated paths for official communication
G)the receiver's return reply regarding the message
H)two or more individuals conversing at arm's length
I)specialized shop talk such as, "Put the APU in the PCX tank."
J)the word selection of a speaker or author 
A) organizational rumors, gossip and half- truths 
B) useful processed data 
C) the transfer of information and understanding between people 
D) electronic links between machines and people 
E) communication networks outside the formal channels
F)management's designed "flows" or designated paths for official communication
G)the receiver's return reply regarding the message
H)two or more individuals conversing at arm's length
I)specialized shop talk such as, "Put the APU in the PCX tank."
J)the word selection of a speaker or author

Images,actions,behaviors,facial expressions,gestures,and body language used to transmit messages are considered:

A stare without comment is an example of interpersonal communication.

"I do not understand what you just said" is an example of:

The organization grapevine is not consistently predictable.

Match the options below with the correct phrases: -stereotype

Match the options below with the correct phrases: -medium

Match the options below with the correct phrases: -grapevine

Understanding is the zenith to attain,or reach for,when communicating.

The more levels that information has to pass through,the more it can be filtered.

A key to managing intergroup communication is to ensure that the viewpoints being shared are positive and match the organization's:

The word selection of a speaker or author is called jargon.

Communication is complete when ____________ takes place.

Match the options below with the correct phrases: -sender

"Guess what was just said about the manager's new secretary?" typifies:

Allowing workers to request assistance in solving problems and providing a means for workers to recommend solutions to others is a(n)________flow of communication.

The communication message and the medium are essentially the same.

Match the options below with the correct phrases: -semantics

Match the options below with the correct phrases: -noise

E-mail and faxes increase the time dimension of communication.

Match the options below with the correct phrases: -diction

Management: An Overview

Management Thought: Past and Present

The Managers Environment

Planning and Strategy

Managements Commitments to Quality and Productivity

Making Decisions

Organizing Principles

Organizational Design, Culture, and Change

Management Ethics and Social Responsibility

Staffing the Workforce

Human Motivation

Leadership

Team Management and Conflict

Information Management Systems

Control: Purpose, Process, and Techniques

Filters

Exam 11: Communication: Interpersonal and Organizational

Images,actions,behaviors,facial expressions,gestures,and body language used to transmit messages are considered:

A stare without comment is an example of interpersonal communication.

"I do not understand what you just said" is an example of:

The organization grapevine is not consistently predictable.

Match the options below with the correct phrases: -stereotype

Match the options below with the correct phrases: -medium

Match the options below with the correct phrases: -grapevine

Understanding is the zenith to attain,or reach for,when communicating.

The more levels that information has to pass through,the more it can be filtered.

A key to managing intergroup communication is to ensure that the viewpoints being shared are positive and match the organization's:

The word selection of a speaker or author is called jargon.

Communication is complete when ____________ takes place.

Match the options below with the correct phrases: -sender

"Guess what was just said about the manager's new secretary?" typifies:

Allowing workers to request assistance in solving problems and providing a means for workers to recommend solutions to others is a(n)________flow of communication.

The communication message and the medium are essentially the same.

Match the options below with the correct phrases: -semantics

Match the options below with the correct phrases: -noise

E-mail and faxes increase the time dimension of communication.

Match the options below with the correct phrases: -diction

Management: An Overview

Management Thought: Past and Present

The Managers Environment

Planning and Strategy

Managements Commitments to Quality and Productivity

Making Decisions

Organizing Principles

Organizational Design, Culture, and Change

Management Ethics and Social Responsibility

Staffing the Workforce

Human Motivation

Leadership

Team Management and Conflict

Information Management Systems

Control: Purpose, Process, and Techniques

Filters