Question 1

Match the following:
-Team Building

Accepted Answer

A) Solicitation of employee attitudes through questionnaires. 
B) Goal setting and performance planning between employee and supervisor. 
C) Change agent facilitation to improve individual and organizational processes. 
D) Intra- and intergroup process improvements. 
E) An attempt to culturally embed quality throughout the organization. 
A) Solicitation of employee attitudes through questionnaires. 
B) Goal setting and performance planning between employee and supervisor. 
C) Change agent facilitation to improve individual and organizational processes. 
D) Intra- and intergroup process improvements. 
E) An attempt to culturally embed quality throughout the organization.

Question 2

Match the following:
-Refreezing

Accepted Answer

A) Radical changes in the organization. 
B) Negative feelings about change. 
C) A lost and confused response to change. 
D) A method for identifying and studying opposing personal and organizational forces. 
E) The final step in Lewin's change process model. 
A) Radical changes in the organization. 
B) Negative feelings about change. 
C) A lost and confused response to change. 
D) A method for identifying and studying opposing personal and organizational forces. 
E) The final step in Lewin's change process model.

Question 3

Which of the following is NOT a term to describe the organizations that will succeed in meeting the competitive challenges that businesses face?

Accepted Answer

A) adaptiveness 
B) flexibility 
C) responsiveness 
D) mechanistic 
A) adaptiveness 
B) flexibility 
C) responsiveness 
D) mechanistic

Question 4

All of the following are group- or organization-based development techniques except:

Accepted Answer

A) role negotiation 
B) management by objectives 
C) team building 
D) survey feedback 
A) role negotiation 
B) management by objectives 
C) team building 
D) survey feedback

Question 5

Match the following:
-Change Agent

Accepted Answer

A) An external force for change. 
B) Organizational restructuring. 
C) Employee skill deficiencies. 
D) Someone who facilitates significant change. 
E) Psychological withdrawal. 
A) An external force for change. 
B) Organizational restructuring. 
C) Employee skill deficiencies. 
D) Someone who facilitates significant change. 
E) Psychological withdrawal.

Question 6

Match the following:
-Disengagement

Accepted Answer

A) An external force for change. 
B) Organizational restructuring. 
C) Employee skill deficiencies. 
D) Someone who facilitates significant change. 
E) Psychological withdrawal. 
A) An external force for change. 
B) Organizational restructuring. 
C) Employee skill deficiencies. 
D) Someone who facilitates significant change. 
E) Psychological withdrawal.

Question 7

Match the following:
-Organizational Development

Accepted Answer

A) An initial step in any organization development effort. 
B) The change effort. 
C) Data-gathering method. 
D) A determination of employee skills and competencies that are required. 
E) A systematic approach to organizational improvement that applies behavioral science knowledge. 
A) An initial step in any organization development effort. 
B) The change effort. 
C) Data-gathering method. 
D) A determination of employee skills and competencies that are required. 
E) A systematic approach to organizational improvement that applies behavioral science knowledge.

Question 8

Change specific self-efficacy refers to:

Accepted Answer

A) an individual's belief that they can successfully cope with change 
B) the belief that successful coping with change will lead to less stress in a person's lives 
C) the tendency to attribute the results of change to external causes 
D) the nature of the change in terms of whether the change is initiated due to internal or external forces 
A) an individual's belief that they can successfully cope with change 
B) the belief that successful coping with change will lead to less stress in a person's lives 
C) the tendency to attribute the results of change to external causes 
D) the nature of the change in terms of whether the change is initiated due to internal or external forces

Question 9

Match the following:
-Diagnosis

Accepted Answer

A) An initial step in any organization development effort. 
B) The change effort. 
C) Data-gathering method. 
D) A determination of employee skills and competencies that are required. 
E) A systematic approach to organizational improvement that applies behavioral science knowledge. 
A) An initial step in any organization development effort. 
B) The change effort. 
C) Data-gathering method. 
D) A determination of employee skills and competencies that are required. 
E) A systematic approach to organizational improvement that applies behavioral science knowledge.

Question 10

The most massive scope of change is known as:

Accepted Answer

A) transactional 
B) strategic change 
C) transitional 
D) transformational 
A) transactional 
B) strategic change 
C) transitional 
D) transformational

Question 11

Identify at least three external and three internal forces for organizational change.

Accepted Answer

Labor market imbalances, general economi

Question 12

Most changes that encourage employees to become more ethical target what part of the organization?

Accepted Answer

A) top management 
B) individuals in sales because that is where unethical behavior tends to be centered 
C) culture 
D) operations and the materials that may have environmental consequences 
A) top management 
B) individuals in sales because that is where unethical behavior tends to be centered 
C) culture 
D) operations and the materials that may have environmental consequences

Question 13

What is organization development and what areas of an organization may require change and development if performance has significantly suffered?

Accepted Answer

Organization Development (OD) is a syste

Question 14

Researchers tend to agree that rapid change is more likely to succeed since it creates momentum than other approaches to the pace of change.

Accepted Answer

A) True 
 B)False

Question 15

Match the following:
-Survey Feedback

Accepted Answer

A) Solicitation of employee attitudes through questionnaires. 
B) Goal setting and performance planning between employee and supervisor. 
C) Change agent facilitation to improve individual and organizational processes. 
D) Intra- and intergroup process improvements. 
E) An attempt to culturally embed quality throughout the organization. 
A) Solicitation of employee attitudes through questionnaires. 
B) Goal setting and performance planning between employee and supervisor. 
C) Change agent facilitation to improve individual and organizational processes. 
D) Intra- and intergroup process improvements. 
E) An attempt to culturally embed quality throughout the organization.

Question 16

An example of an internal force for change is:

Accepted Answer

A) an increased grievance rate 
B) technology 
C) shrinking applicant pool 
D) government regulations 
A) an increased grievance rate 
B) technology 
C) shrinking applicant pool 
D) government regulations

Question 17

Movement from the status quo is designated as _____ in Lewin's change process model.

Accepted Answer

A) changing 
B) moving 
C) unfreezing 
D) refreezing 
A) changing 
B) moving 
C) unfreezing 
D) refreezing

Question 18

Disengagement involves:

Accepted Answer

A) breaking the psychological contract 
B) mass terminations 
C) increasing performance standards 
D) employee discipline 
A) breaking the psychological contract 
B) mass terminations 
C) increasing performance standards 
D) employee discipline

Question 19

Match the following:
-Questionnaire

Accepted Answer

A) An initial step in any organization development effort. 
B) The change effort. 
C) Data-gathering method. 
D) A determination of employee skills and competencies that are required. 
E) A systematic approach to organizational improvement that applies behavioral science knowledge. 
A) An initial step in any organization development effort. 
B) The change effort. 
C) Data-gathering method. 
D) A determination of employee skills and competencies that are required. 
E) A systematic approach to organizational improvement that applies behavioral science knowledge.

Question 20

Match the following:
-Role Negotiation

Accepted Answer

A) A technique to reduce job ambiguity and conflict. 
B) Correction of the fit between individual skills and job tasks. 
C) Matching of individual career aspirations and organizational career opportunities. 
D) Pioneered in Europe, action learning. 
E) First step in the change process model. 
A) A technique to reduce job ambiguity and conflict. 
B) Correction of the fit between individual skills and job tasks. 
C) Matching of individual career aspirations and organizational career opportunities. 
D) Pioneered in Europe, action learning. 
E) First step in the change process model.

Match the following: -Team Building

Match the following: -Refreezing

Which of the following is NOT a term to describe the organizations that will succeed in meeting the competitive challenges that businesses face?

All of the following are group- or organization-based development techniques except:

Match the following: -Change Agent

Match the following: -Disengagement

Match the following: -Organizational Development

Change specific self-efficacy refers to:

Match the following: -Diagnosis

The most massive scope of change is known as:

Identify at least three external and three internal forces for organizational change.

Most changes that encourage employees to become more ethical target what part of the organization?

What is organization development and what areas of an organization may require change and development if performance has significantly suffered?

Researchers tend to agree that rapid change is more likely to succeed since it creates momentum than other approaches to the pace of change.

Match the following: -Survey Feedback

An example of an internal force for change is:

Movement from the status quo is designated as _____ in Lewin's change process model.

Disengagement involves:

Match the following: -Questionnaire

Match the following: -Role Negotiation

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Filters

Exam 18: Managing Change

Match the following: -Team Building

Match the following: -Refreezing

Which of the following is NOT a term to describe the organizations that will succeed in meeting the competitive challenges that businesses face?

All of the following are group- or organization-based development techniques except:

Match the following: -Change Agent

Match the following: -Disengagement

Match the following: -Organizational Development

Change specific self-efficacy refers to:

Match the following: -Diagnosis

The most massive scope of change is known as:

Identify at least three external and three internal forces for organizational change.

Most changes that encourage employees to become more ethical target what part of the organization?

What is organization development and what areas of an organization may require change and development if performance has significantly suffered?

Researchers tend to agree that rapid change is more likely to succeed since it creates momentum than other approaches to the pace of change.

Match the following: -Survey Feedback

An example of an internal force for change is:

Movement from the status quo is designated as _____ in Lewin's change process model.

Disengagement involves:

Match the following: -Questionnaire

Match the following: -Role Negotiation

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Filters