Question 1

An appropriate organization development technique when the organization is large and the objective is to reach as many employees as possible is:

Accepted Answer

A) management by objectives 
B) team building 
C) process consultation 
D) survey feedback 
A) management by objectives 
B) team building 
C) process consultation 
D) survey feedback

Question 2

Disidentified employees need to see that:

Accepted Answer

A) the organization is not abandoning them 
B) work itself and emotion are separable 
C) confrontation and an attempt to draw them out is in their own and the organizations best interest 
D) managers will try to move them from a less negative perception to a more neutral state 
A) the organization is not abandoning them 
B) work itself and emotion are separable 
C) confrontation and an attempt to draw them out is in their own and the organizations best interest 
D) managers will try to move them from a less negative perception to a more neutral state

Question 3

Fear of loss and the unknown are:

Accepted Answer

A) reasons why individuals resist change 
B) irrational responses to change 
C) part of the reaction to the separation stage in a career 
D) the steps proceeding the withdrawal stage in the career life cycle 
A) reasons why individuals resist change 
B) irrational responses to change 
C) part of the reaction to the separation stage in a career 
D) the steps proceeding the withdrawal stage in the career life cycle

Question 4

Real World 18.1 discusses Coca-Cola's sustainability projects of making bottles out of sugar cane plants which reduces the carbon footprint of plastic bottles by 12-19%. This is an example of:

Accepted Answer

A) planned change 
B) unplanned change 
C) internal change 
D) all the above 
A) planned change 
B) unplanned change 
C) internal change 
D) all the above

Question 5

What are the differences and similarities of management by objectives (MBO) and role negotiation, and process consultation and leadership training and development?

Accepted Answer

MBO is an organization-wide approach tha

Question 6

A key to managing the resistance to change is to plan for it and be ready with a variety of strategies for using the resistance as feedback.

Accepted Answer

A) True 
 B)False

Question 7

A widely used intervention method whereby employee attitudes are solicited using a questionnaire is known as team building.

Accepted Answer

A) True 
 B)False

Question 8

Which of the following statements best reflects the recent research on neuroscience and resistance to change?

Accepted Answer

A) Implicit attitudes may be integral in the formation of both expressed and explicit attitudes 
B) Permanent change in individual attitudes requires long term exposure to stimuli that are contradictory to existing implicit attitudes 
C) Implicit attitudes only change if there is a permanent change to the pattern of neuronal connections 
D) All the above 
A) Implicit attitudes may be integral in the formation of both expressed and explicit attitudes 
B) Permanent change in individual attitudes requires long term exposure to stimuli that are contradictory to existing implicit attitudes 
C) Implicit attitudes only change if there is a permanent change to the pattern of neuronal connections 
D) All the above

Question 9

A survey of Fortune 500 companies indicated that human resource managers considered team building the most successful OD technique.

Accepted Answer

A) True 
 B)False

Question 10

Unplanned change is incremental and results from a deliberate decision to alter the organization.

Accepted Answer

A) True 
 B)False

Question 11

People resist change for rational reasons.

Accepted Answer

A) True 
 B)False

Question 12

Modification of a business firm's mission is a transformational change.

Accepted Answer

A) True 
 B)False

Question 13

When employees become disenchanted with a major change, supervisors should:

Accepted Answer

A) confront them 
B) neutralize their opposition and acknowledge their concerns 
C) transfer them 
D) ignore them 
A) confront them 
B) neutralize their opposition and acknowledge their concerns 
C) transfer them 
D) ignore them

Question 14

Value consistency is critical to making a change stick.

Accepted Answer

A) True 
 B)False

Question 15

Match the following:
-Needs Analysis

Accepted Answer

A) An initial step in any organization development effort. 
B) The change effort. 
C) Data-gathering method. 
D) A determination of employee skills and competencies that are required. 
E) A systematic approach to organizational improvement that applies behavioral science knowledge. 
A) An initial step in any organization development effort. 
B) The change effort. 
C) Data-gathering method. 
D) A determination of employee skills and competencies that are required. 
E) A systematic approach to organizational improvement that applies behavioral science knowledge.

Question 16

If an employee appears to be lost, confused, or unsure of their feelings regarding change, they have provided what type of behavioral reaction to change?

Accepted Answer

A) disengagement 
B) disidentification 
C) disenchantment 
D) disorientation 
A) disengagement 
B) disidentification 
C) disenchantment 
D) disorientation

Question 17

Role negotiation can be used as a critical step in implementing a management by objectives programs.

Accepted Answer

A) True 
 B)False

Question 18

When an outside consultant provides assistance to executives concerning their interpersonal skills, conflict resolution styles, decision approaches, and leadership styles, _____ is being used.

Accepted Answer

A) team building 
B) survey feedback 
C) process consultation 
D) sensitivity training 
A) team building 
B) survey feedback 
C) process consultation 
D) sensitivity training

Question 19

Evidence suggests that successful coaching can result in increased self-awareness and more effective leadership competencies.

Accepted Answer

A) True 
 B)False

Question 20

The contemporary view of change holds that resistance is simply a form of feedback and that feedback can be used productively to manage the change process.

Accepted Answer

A) True 
 B)False

An appropriate organization development technique when the organization is large and the objective is to reach as many employees as possible is:

Disidentified employees need to see that:

Fear of loss and the unknown are:

Real World 18.1 discusses Coca-Cola's sustainability projects of making bottles out of sugar cane plants which reduces the carbon footprint of plastic bottles by 12-19%. This is an example of:

What are the differences and similarities of management by objectives (MBO) and role negotiation, and process consultation and leadership training and development?

A key to managing the resistance to change is to plan for it and be ready with a variety of strategies for using the resistance as feedback.

A widely used intervention method whereby employee attitudes are solicited using a questionnaire is known as team building.

Which of the following statements best reflects the recent research on neuroscience and resistance to change?

A survey of Fortune 500 companies indicated that human resource managers considered team building the most successful OD technique.

Unplanned change is incremental and results from a deliberate decision to alter the organization.

People resist change for rational reasons.

Modification of a business firm's mission is a transformational change.

When employees become disenchanted with a major change, supervisors should:

Value consistency is critical to making a change stick.

Match the following: -Needs Analysis

If an employee appears to be lost, confused, or unsure of their feelings regarding change, they have provided what type of behavioral reaction to change?

Role negotiation can be used as a critical step in implementing a management by objectives programs.

When an outside consultant provides assistance to executives concerning their interpersonal skills, conflict resolution styles, decision approaches, and leadership styles, _____ is being used.

Evidence suggests that successful coaching can result in increased self-awareness and more effective leadership competencies.

The contemporary view of change holds that resistance is simply a form of feedback and that feedback can be used productively to manage the change process.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Filters

Exam 18: Managing Change

An appropriate organization development technique when the organization is large and the objective is to reach as many employees as possible is:

Disidentified employees need to see that:

Fear of loss and the unknown are:

Real World 18.1 discusses Coca-Cola's sustainability projects of making bottles out of sugar cane plants which reduces the carbon footprint of plastic bottles by 12-19%. This is an example of:

What are the differences and similarities of management by objectives (MBO) and role negotiation, and process consultation and leadership training and development?

A key to managing the resistance to change is to plan for it and be ready with a variety of strategies for using the resistance as feedback.

A widely used intervention method whereby employee attitudes are solicited using a questionnaire is known as team building.

Which of the following statements best reflects the recent research on neuroscience and resistance to change?

A survey of Fortune 500 companies indicated that human resource managers considered team building the most successful OD technique.

Unplanned change is incremental and results from a deliberate decision to alter the organization.

People resist change for rational reasons.

Modification of a business firm's mission is a transformational change.

When employees become disenchanted with a major change, supervisors should:

Value consistency is critical to making a change stick.

Match the following: -Needs Analysis

If an employee appears to be lost, confused, or unsure of their feelings regarding change, they have provided what type of behavioral reaction to change?

Role negotiation can be used as a critical step in implementing a management by objectives programs.

When an outside consultant provides assistance to executives concerning their interpersonal skills, conflict resolution styles, decision approaches, and leadership styles, _____ is being used.

Evidence suggests that successful coaching can result in increased self-awareness and more effective leadership competencies.

The contemporary view of change holds that resistance is simply a form of feedback and that feedback can be used productively to manage the change process.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Filters