Question 1

Lewin's model proposes that for change efforts to be successful:

Accepted Answer

A) there must be top management support 
B) they must be introduced incrementally and receive the necessary resource allocation 
C) effective communication will be essential 
D) the three-stage process must be completed 
A) there must be top management support 
B) they must be introduced incrementally and receive the necessary resource allocation 
C) effective communication will be essential 
D) the three-stage process must be completed

Question 2

Netflix reflects one of the most successful Web sites in the world with the goal of getting better through constant change. They make major changes to its Web interface every two weeks. The constant change and fast iterations model has provided many positives for Netflix which include all of the following Except:

Accepted Answer

A) It allows Netflix to fail fast which means they invest less time in the things that don't work. 
B) It means you learn and hopefully improve quickly. 
C) It means less experimentation. 
D) It reduces risk. 
A) It allows Netflix to fail fast which means they invest less time in the things that don't work. 
B) It means you learn and hopefully improve quickly. 
C) It means less experimentation. 
D) It reduces risk.

Question 3

Match the following:
-Internal Force for Change

Accepted Answer

A) An external force for change. 
B) Organizational restructuring. 
C) Employee skill deficiencies. 
D) Someone who facilitates significant change. 
E) Psychological withdrawal. 
A) An external force for change. 
B) Organizational restructuring. 
C) Employee skill deficiencies. 
D) Someone who facilitates significant change. 
E) Psychological withdrawal.

Question 4

Internal change agents have certain advantages in managing the change process.Which of the following is NOT considered one of those stronger advantages?

Accepted Answer

A) They bring a fresh and new perspective to the change process because of their unique role. 
B) They know the organization's political system. 
C) They understand the organization's culture. 
D) They will be careful because they have to live with the outcomes. 
A) They bring a fresh and new perspective to the change process because of their unique role. 
B) They know the organization's political system. 
C) They understand the organization's culture. 
D) They will be careful because they have to live with the outcomes.

Question 5

Briefly explain Lewin's change model.

Accepted Answer

Lewin's change model uses force-field an

Question 6

M5 Networks is a cloud enterprise telephone company started by five people in NEC. It has won awards as one of the 75 "coolest telecom providers" and "most engaged" workplace. The company hired School of Rock instructors to give music lessons to employees in order to:

Accepted Answer

A) improve their leadership 
B) improve team building 
C) better manage the organization wide technique MBO 
D) improve employees role negotiation skills 
A) improve their leadership 
B) improve team building 
C) better manage the organization wide technique MBO 
D) improve employees role negotiation skills

Question 7

What are some of the reasons for resisting organizational change?

Accepted Answer

Many employees fear change because of un

Question 8

Match the following:
-Technological Change

Accepted Answer

A) An external force for change. 
B) Organizational restructuring. 
C) Employee skill deficiencies. 
D) Someone who facilitates significant change. 
E) Psychological withdrawal. 
A) An external force for change. 
B) Organizational restructuring. 
C) Employee skill deficiencies. 
D) Someone who facilitates significant change. 
E) Psychological withdrawal.

Question 9

Match the following:
-Intervention

Accepted Answer

A) An initial step in any organization development effort. 
B) The change effort. 
C) Data-gathering method. 
D) A determination of employee skills and competencies that are required. 
E) A systematic approach to organizational improvement that applies behavioral science knowledge. 
A) An initial step in any organization development effort. 
B) The change effort. 
C) Data-gathering method. 
D) A determination of employee skills and competencies that are required. 
E) A systematic approach to organizational improvement that applies behavioral science knowledge.

Question 10

An employee's reaction to change as disidentification involves:

Accepted Answer

A) feelings of disloyalty 
B) feelings of sadness and worry 
C) withdrawal 
D) anger 
A) feelings of disloyalty 
B) feelings of sadness and worry 
C) withdrawal 
D) anger

Question 11

The traditional view of "resistance to change" was to treat it as something to overcome.

Accepted Answer

A) True 
 B)False

Question 12

Match the following:
-Strategic Change

Accepted Answer

A) An external force for change. 
B) Organizational restructuring. 
C) Employee skill deficiencies. 
D) Someone who facilitates significant change. 
E) Psychological withdrawal. 
A) An external force for change. 
B) Organizational restructuring. 
C) Employee skill deficiencies. 
D) Someone who facilitates significant change. 
E) Psychological withdrawal.

Question 13

When the organization changes its mission, culture, goals, strategy, and structure it has:

Accepted Answer

A) attempted a turnaround 
B) made strategic changes 
C) made a transformational change 
D) made a transactional change 
A) attempted a turnaround 
B) made strategic changes 
C) made a transformational change 
D) made a transactional change

Question 14

Psychological contracting can be modified, improved, and clarified through:

Accepted Answer

A) career planning 
B) role negotiation 
C) team building 
D) survey feedback 
A) career planning 
B) role negotiation 
C) team building 
D) survey feedback

Question 15

The problem of disorientation can be solved with additional information and counseling.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following is NOT an external force that can stimulate the need for change?

Accepted Answer

A) labor market 
B) competitor's pricing decisions 
C) changes in employee's expectations 
D) effective date of new federal employment law 
A) labor market 
B) competitor's pricing decisions 
C) changes in employee's expectations 
D) effective date of new federal employment law

Question 17

An internally initiated change can frequently stall or even be rendered unsuccessful because of:

Accepted Answer

A) organizational politics 
B) congruent values 
C) a competitor's response 
D) uncertainty reductions 
A) organizational politics 
B) congruent values 
C) a competitor's response 
D) uncertainty reductions

Question 18

All of the following are key strategies for managing resistance to change except:

Accepted Answer

A) rewards 
B) participation 
C) empathy 
D) support 
A) rewards 
B) participation 
C) empathy 
D) support

Question 19

While Lewin presents the steps to change as a progressive process, recent research indicates:

Accepted Answer

A) new behavior may refreeze before moving or unfreezing 
B) that while unfreezing is critical, more positive results through freezing have actually been demonstrated after a lengthy period of equilibrium 
C) leaders may hedge their bets and unfreeze and refreeze simultaneously 
D) None of the above 
A) new behavior may refreeze before moving or unfreezing 
B) that while unfreezing is critical, more positive results through freezing have actually been demonstrated after a lengthy period of equilibrium 
C) leaders may hedge their bets and unfreeze and refreeze simultaneously 
D) None of the above

Question 20

Effective coaching relationships depend on a professional, experienced coach, an executive who is motivated to learn and change, and a good fit between the two.

Accepted Answer

A) True 
 B)False

Lewin's model proposes that for change efforts to be successful:

Match the following: -Internal Force for Change

Internal change agents have certain advantages in managing the change process.Which of the following is NOT considered one of those stronger advantages?

Briefly explain Lewin's change model.

M5 Networks is a cloud enterprise telephone company started by five people in NEC. It has won awards as one of the 75 "coolest telecom providers" and "most engaged" workplace. The company hired School of Rock instructors to give music lessons to employees in order to:

What are some of the reasons for resisting organizational change?

Match the following: -Technological Change

Match the following: -Intervention

An employee's reaction to change as disidentification involves:

The traditional view of "resistance to change" was to treat it as something to overcome.

Match the following: -Strategic Change

When the organization changes its mission, culture, goals, strategy, and structure it has:

Psychological contracting can be modified, improved, and clarified through:

The problem of disorientation can be solved with additional information and counseling.

Which of the following is NOT an external force that can stimulate the need for change?

An internally initiated change can frequently stall or even be rendered unsuccessful because of:

All of the following are key strategies for managing resistance to change except:

While Lewin presents the steps to change as a progressive process, recent research indicates:

Effective coaching relationships depend on a professional, experienced coach, an executive who is motivated to learn and change, and a good fit between the two.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Filters

Exam 18: Managing Change

Lewin's model proposes that for change efforts to be successful:

Match the following: -Internal Force for Change

Internal change agents have certain advantages in managing the change process.Which of the following is NOT considered one of those stronger advantages?

Briefly explain Lewin's change model.

M5 Networks is a cloud enterprise telephone company started by five people in NEC. It has won awards as one of the 75 "coolest telecom providers" and "most engaged" workplace. The company hired School of Rock instructors to give music lessons to employees in order to:

What are some of the reasons for resisting organizational change?

Match the following: -Technological Change

Match the following: -Intervention

An employee's reaction to change as disidentification involves:

The traditional view of "resistance to change" was to treat it as something to overcome.

Match the following: -Strategic Change

When the organization changes its mission, culture, goals, strategy, and structure it has:

Psychological contracting can be modified, improved, and clarified through:

The problem of disorientation can be solved with additional information and counseling.

Which of the following is NOT an external force that can stimulate the need for change?

An internally initiated change can frequently stall or even be rendered unsuccessful because of:

All of the following are key strategies for managing resistance to change except:

While Lewin presents the steps to change as a progressive process, recent research indicates:

Effective coaching relationships depend on a professional, experienced coach, an executive who is motivated to learn and change, and a good fit between the two.

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Filters