Question 1

All of the following are planned corporate changes except:

Accepted Answer

A) installing a computer-controlled machine tool 
B) responding to an increase in the excise tax on gasoline 
C) preparing materials and making arrangements for a workforce diversity-training workshop 
D) scheduling production runs for the peak vacation period of June through August 
A) installing a computer-controlled machine tool 
B) responding to an increase in the excise tax on gasoline 
C) preparing materials and making arrangements for a workforce diversity-training workshop 
D) scheduling production runs for the peak vacation period of June through August

Question 2

When the organization makes a large-scale change such as moving to a new structure, the change would be considered:

Accepted Answer

A) strategic 
B) transactional 
C) transformational 
D) radical 
A) strategic 
B) transactional 
C) transformational 
D) radical

Question 3

While downsizing can increase shareholder value by better aligning costs and revenues, the effective organizations are the ones that excel at:

Accepted Answer

A) reengineering and downsizing 
B) outsourcing 
C) identifying attractive joint ventures 
D) systematic innovation 
A) reengineering and downsizing 
B) outsourcing 
C) identifying attractive joint ventures 
D) systematic innovation

Question 4

The introduction of U.S.business practices after an acquisition where employees feel they are being forced to substitute corporate values for personal or national values is referred to as:

Accepted Answer

A) U.S.arrogance 
B) economic imperialism 
C) U.S.imperative for change 
D) "change bullyism" 
A) U.S.arrogance 
B) economic imperialism 
C) U.S.imperative for change 
D) "change bullyism"

Question 5

For survey feedback to be an effective method, certain guidelines should be used.Which of the following is not a guideline presented in your textbook?

Accepted Answer

A) Feedback should be reported in a group format. 
B) Employees must be able to trust that there will be no negative repercussions from their responses. 
C) Employees should be informed of the purpose of the survey. 
D) Follow-through should be completed by an external change agent. 
A) Feedback should be reported in a group format. 
B) Employees must be able to trust that there will be no negative repercussions from their responses. 
C) Employees should be informed of the purpose of the survey. 
D) Follow-through should be completed by an external change agent.

Question 6

All of the following are targets of diagnosis in organization development except:

Accepted Answer

A) job analysis 
B) structure 
C) leadership 
D) support systems 
A) job analysis 
B) structure 
C) leadership 
D) support systems

Question 7

Resistance to change may be a form of feedback or a request for additional information.

Accepted Answer

A) True 
 B)False

Question 8

Change leaders within organizations tend to be all of the following except:

Accepted Answer

A) middle aged, between the ages of 35-45 
B) able to operate in more than one leadership style and shift from a team mode to command and control 
C) comfortable with uncertainty 
D) balanced in both technical and interpersonal skills 
A) middle aged, between the ages of 35-45 
B) able to operate in more than one leadership style and shift from a team mode to command and control 
C) comfortable with uncertainty 
D) balanced in both technical and interpersonal skills

Question 9

The initial step in Levinson's diagnostic model is data analysis using force field techniques.

Accepted Answer

A) True 
 B)False

Question 10

All of the following are part of globalizing an organization except:

Accepted Answer

A) disseminating and gathering information 
B) developing people 
C) finding the most appropriate structure 
D) focusing on behavior rather than attitudes 
A) disseminating and gathering information 
B) developing people 
C) finding the most appropriate structure 
D) focusing on behavior rather than attitudes

Question 11

The final step in Lewin's change model is:

Accepted Answer

A) moving 
B) transition 
C) change 
D) refreezing 
A) moving 
B) transition 
C) change 
D) refreezing

Question 12

A recent survey of CEOs stated that they believed problems suddenly arrived 50% of the time.

Accepted Answer

A) True 
 B)False

Question 13

Match the following:
-Management by

Accepted Answer

A) Solicitation of employee attitudes through questionnaires. 
B) Goal setting and performance planning between employee and supervisor. 
C) Change agent facilitation to improve individual and organizational processes. 
D) Intra- and intergroup process improvements. 
E) An attempt to culturally embed quality throughout the organization. 
A) Solicitation of employee attitudes through questionnaires. 
B) Goal setting and performance planning between employee and supervisor. 
C) Change agent facilitation to improve individual and organizational processes. 
D) Intra- and intergroup process improvements. 
E) An attempt to culturally embed quality throughout the organization.

Question 14

Match the following:
-Job Redesign

Accepted Answer

A) A technique to reduce job ambiguity and conflict. 
B) Correction of the fit between individual skills and job tasks. 
C) Matching of individual career aspirations and organizational career opportunities. 
D) Pioneered in Europe, action learning. 
E) First step in the change process model. 
A) A technique to reduce job ambiguity and conflict. 
B) Correction of the fit between individual skills and job tasks. 
C) Matching of individual career aspirations and organizational career opportunities. 
D) Pioneered in Europe, action learning. 
E) First step in the change process model.

Question 15

Organization development:

Accepted Answer

A) focuses primarily on the individual in bringing about change 
B) emphasizes intervention at the lowest possible level of the organization 
C) is goal oriented and utilizes an organization-wide problem solving approach to change 
D) is unstructured problem solving in organizations 
A) focuses primarily on the individual in bringing about change 
B) emphasizes intervention at the lowest possible level of the organization 
C) is goal oriented and utilizes an organization-wide problem solving approach to change 
D) is unstructured problem solving in organizations

Question 16

A participative approach to overcoming resistance to change would be appropriate when:

Accepted Answer

A) skill deficiencies are evident 
B) goals are compatible but several groups resist 
C) rumors and non-factual information have upset employees 
D) distrust and lack of credibility exist 
A) skill deficiencies are evident 
B) goals are compatible but several groups resist 
C) rumors and non-factual information have upset employees 
D) distrust and lack of credibility exist

Question 17

Match the following:
-Process Consultation

Accepted Answer

A) Solicitation of employee attitudes through questionnaires. 
B) Goal setting and performance planning between employee and supervisor. 
C) Change agent facilitation to improve individual and organizational processes. 
D) Intra- and intergroup process improvements. 
E) An attempt to culturally embed quality throughout the organization. 
A) Solicitation of employee attitudes through questionnaires. 
B) Goal setting and performance planning between employee and supervisor. 
C) Change agent facilitation to improve individual and organizational processes. 
D) Intra- and intergroup process improvements. 
E) An attempt to culturally embed quality throughout the organization.

Question 18

The protest of a work group to a change in compensation methods is an internal force for change.

Accepted Answer

A) True 
 B)False

Question 19

Current trends point towards an increasingly diverse workforce in terms of age, gender, and culture.

Accepted Answer

A) True 
 B)False

Question 20

Match the following:
-Career Planning

Accepted Answer

A) A technique to reduce job ambiguity and conflict. 
B) Correction of the fit between individual skills and job tasks. 
C) Matching of individual career aspirations and organizational career opportunities. 
D) Pioneered in Europe, action learning. 
E) First step in the change process model. 
A) A technique to reduce job ambiguity and conflict. 
B) Correction of the fit between individual skills and job tasks. 
C) Matching of individual career aspirations and organizational career opportunities. 
D) Pioneered in Europe, action learning. 
E) First step in the change process model.

All of the following are planned corporate changes except:

When the organization makes a large-scale change such as moving to a new structure, the change would be considered:

While downsizing can increase shareholder value by better aligning costs and revenues, the effective organizations are the ones that excel at:

The introduction of U.S.business practices after an acquisition where employees feel they are being forced to substitute corporate values for personal or national values is referred to as:

For survey feedback to be an effective method, certain guidelines should be used.Which of the following is not a guideline presented in your textbook?

All of the following are targets of diagnosis in organization development except:

Resistance to change may be a form of feedback or a request for additional information.

Change leaders within organizations tend to be all of the following except:

The initial step in Levinson's diagnostic model is data analysis using force field techniques.

All of the following are part of globalizing an organization except:

The final step in Lewin's change model is:

A recent survey of CEOs stated that they believed problems suddenly arrived 50% of the time.

Match the following: -Management by

Match the following: -Job Redesign

Organization development:

A participative approach to overcoming resistance to change would be appropriate when:

Match the following: -Process Consultation

The protest of a work group to a change in compensation methods is an internal force for change.

Current trends point towards an increasingly diverse workforce in terms of age, gender, and culture.

Match the following: -Career Planning

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Filters

Exam 18: Managing Change

All of the following are planned corporate changes except:

When the organization makes a large-scale change such as moving to a new structure, the change would be considered:

While downsizing can increase shareholder value by better aligning costs and revenues, the effective organizations are the ones that excel at:

The introduction of U.S.business practices after an acquisition where employees feel they are being forced to substitute corporate values for personal or national values is referred to as:

For survey feedback to be an effective method, certain guidelines should be used.Which of the following is not a guideline presented in your textbook?

All of the following are targets of diagnosis in organization development except:

Resistance to change may be a form of feedback or a request for additional information.

Change leaders within organizations tend to be all of the following except:

The initial step in Levinson's diagnostic model is data analysis using force field techniques.

All of the following are part of globalizing an organization except:

The final step in Lewin's change model is:

A recent survey of CEOs stated that they believed problems suddenly arrived 50% of the time.

Match the following: -Management by

Match the following: -Job Redesign

Organization development:

A participative approach to overcoming resistance to change would be appropriate when:

Match the following: -Process Consultation

The protest of a work group to a change in compensation methods is an internal force for change.

Current trends point towards an increasingly diverse workforce in terms of age, gender, and culture.

Match the following: -Career Planning

Organizational Behavior and Opportunity

Challenges for Managers

Personality, Perception, and Attribution

Attitudes, Emotions, and Ethics

Motivation at Work

Learning and Performance Management

Stress and Well-Being at Work

Communication

Work Teams and Groups

Decision Making by Individuals and Groups

Power and Political Behavior

Leadership and Followership

Conflict and Negotiation

Jobs and the Design of Work

Organizational Design and Structure

Organizational Culture

Career Management

Filters