Question 1

Which of the following is the most appropriate action when there are delays in the physician's schedule?

Accepted Answer

A)  Notify patients when there will be more than a 45-minute wait. 
B)  Notify patients when there is an emergency only, because physician will catch up. 
C)  Offer to cancel and let them call for another appointment. 
D)  Give patients an estimate of delay and options to deal with delay. 
A)  Notify patients when there will be more than a 45-minute wait. 
B)  Notify patients when there is an emergency only, because physician will catch up. 
C)  Offer to cancel and let them call for another appointment. 
D)  Give patients an estimate of delay and options to deal with delay.

Question 2

Which of the following actions for appointment scheduling is a courtesy for the patient?

Accepted Answer

A)  Make appointment when it is most convenient for the patient. 
B)  Confirm the patient clearly understands the date and time of appointment. 
C)  Use reminder cards. 
D)  All of the above. 
A)  Make appointment when it is most convenient for the patient. 
B)  Confirm the patient clearly understands the date and time of appointment. 
C)  Use reminder cards. 
D)  All of the above.

Question 3

Which of the following is NOT an interpersonal skill required for a person scheduling appointments?

Accepted Answer

A)  Acting in a hurried manner 
B)  Being able to reduce anxiety 
C)  Being attentive 
D)  Being sensitive to the patients' needs 
A)  Acting in a hurried manner 
B)  Being able to reduce anxiety 
C)  Being attentive 
D)  Being sensitive to the patients' needs

Question 4

When using a sign-in method for patients' arriving for a office visit at the clinic,one method to ensure confidentiality is

Accepted Answer

A)  mandate all patients to use this system for equality. 
B)  instruct patients to remove the top ticket portion on the form that has a number that can be used to identify them. 
C)  have patients list only their first names. 
D)  Instruct patients to list their full names and addresses. 
A)  mandate all patients to use this system for equality. 
B)  instruct patients to remove the top ticket portion on the form that has a number that can be used to identify them. 
C)  have patients list only their first names. 
D)  Instruct patients to list their full names and addresses.

Question 5

Which of the following is the most appropriate action when a pharmaceutical representative walks in asking for an appointment?

Accepted Answer

A)  Schedule an appointment for the same day. 
B)  Explain office policy and schedule an appointment for the next available space. 
C)  Interrupt the provider and ask permission to work the person into the schedule. 
D)  Tell the person you will call when there is an available space. 
A)  Schedule an appointment for the same day. 
B)  Explain office policy and schedule an appointment for the next available space. 
C)  Interrupt the provider and ask permission to work the person into the schedule. 
D)  Tell the person you will call when there is an available space.

Question 6

Which of the following best describes the most widely used scheduling system in which each patient is assigned a specific time?

Accepted Answer

A)  Double booking 
B)  Modified wave 
C)  Open hours 
D)  Stream 
E)  Clustering 
A)  Double booking 
B)  Modified wave 
C)  Open hours 
D)  Stream 
E)  Clustering

Question 7

Which of the following best describes one of the primary sources for any provider?

Accepted Answer

A)  Physician referrals 
B)  Yellow pages 
C)  Media advertising 
D)  Patient referrals 
A)  Physician referrals 
B)  Yellow pages 
C)  Media advertising 
D)  Patient referrals

Question 8

Which of the following actions is most appropriate when checking in patients?

Accepted Answer

A)  Interview patients in the reception area only. 
B)  Leave the patient in waiting room until the physician is ready. 
C)  Discuss vital information with the patient in a private location. 
D)  Retrieve the patient's chart only when the patient arrives. 
A)  Interview patients in the reception area only. 
B)  Leave the patient in waiting room until the physician is ready. 
C)  Discuss vital information with the patient in a private location. 
D)  Retrieve the patient's chart only when the patient arrives.

Question 9

Which of the following scheduling systems plans for two or more patients to be given a particular appointment time?

Accepted Answer

A)  Double booking 
B)  Modified wave 
C)  Open hours 
D)  Stream 
E)  Clustering 
A)  Double booking 
B)  Modified wave 
C)  Open hours 
D)  Stream 
E)  Clustering

Question 10

Which of the following best describes one of the patients' most frequently voiced frustrations with medical clinics?

Accepted Answer

A)  Providers cancel appointments too frequently. 
B)  Medical assistants are often abrupt and discourteous. 
C)  Patients have excessive waiting times. 
D)  Patients are too often not diagnosed correctly. 
A)  Providers cancel appointments too frequently. 
B)  Medical assistants are often abrupt and discourteous. 
C)  Patients have excessive waiting times. 
D)  Patients are too often not diagnosed correctly.

Question 11

Which of the following is an advantage of using scheduling software programs?

Accepted Answer

A)  Software can select the next available appointment. 
B)  Software can search for appointments by patient name. 
C)  The staff can view multiple schedules at the same time. 
D)  All of the above 
A)  Software can select the next available appointment. 
B)  Software can search for appointments by patient name. 
C)  The staff can view multiple schedules at the same time. 
D)  All of the above

Question 12

Which of the following is an action that would motivate a patient to not miss an appointment?

Accepted Answer

A)  Schedule the patient to fit into open office time periods. 
B)  Do not allow the patient many time choices. 
C)  Do not ask for payment when the patient is leaving. 
D)  Remind the patient at least twice of the next appointment. 
E)  Give the patient an appointment card or notify the patient by telephone the day before. 
A)  Schedule the patient to fit into open office time periods. 
B)  Do not allow the patient many time choices. 
C)  Do not ask for payment when the patient is leaving. 
D)  Remind the patient at least twice of the next appointment. 
E)  Give the patient an appointment card or notify the patient by telephone the day before.

Question 13

Which of the following scheduling systems allows unscheduled periods to be used for purposes other than assisting the provider with patients?

Accepted Answer

A)  Double booking 
B)  Modified wave 
C)  Open hours 
D)  Stream 
E)  Clustering 
A)  Double booking 
B)  Modified wave 
C)  Open hours 
D)  Stream 
E)  Clustering

Question 14

When screening phone calls,what question would NOT be considered appropriate to determine the urgency of the situation?

Accepted Answer

A)  Is the patient in immediate need of medical assistance? 
B)  How far are you from the facility? 
C)  Is there any bleeding? 
D)  Are there chest pains? 
A)  Is the patient in immediate need of medical assistance? 
B)  How far are you from the facility? 
C)  Is there any bleeding? 
D)  Are there chest pains?

Which of the following is the most appropriate action when there are delays in the physician's schedule?

Which of the following actions for appointment scheduling is a courtesy for the patient?

Which of the following is NOT an interpersonal skill required for a person scheduling appointments?

When using a sign-in method for patients' arriving for a office visit at the clinic,one method to ensure confidentiality is

Which of the following is the most appropriate action when a pharmaceutical representative walks in asking for an appointment?

Which of the following best describes the most widely used scheduling system in which each patient is assigned a specific time?

Which of the following best describes one of the primary sources for any provider?

Which of the following actions is most appropriate when checking in patients?

Which of the following scheduling systems plans for two or more patients to be given a particular appointment time?

Which of the following best describes one of the patients' most frequently voiced frustrations with medical clinics?

Which of the following is an advantage of using scheduling software programs?

Which of the following is an action that would motivate a patient to not miss an appointment?

Which of the following scheduling systems allows unscheduled periods to be used for purposes other than assisting the provider with patients?

When screening phone calls,what question would NOT be considered appropriate to determine the urgency of the situation?

The Medical Assisting Profession

Health Care Settings and the Health Care Team

History of Medicine

Coping Skills for the Medical Assistant

Therapeutic Communication Skills

The Therapeutic Approach to the Patient With Life-Threatening Illness

Legal Considerations

Ethical Considerations

Emergency Procedures and First AID

Creating the Facility Environment

Computers in the Ambulatory Care Setting

Telecommunications

Medical Records Management

Written Communications

Medical Documents

Medical Insurance

Medical Insurance Coding

Daily Financial Practices

Billing and Collections

Accounting Practices

The Medical Assistant As Clinic Manager

The Medical Assistant As Human Resources Manager

Preparing for Medical Assisting Credentials

Employment Strategies

Filters

Exam 13: Patient Scheduling

Which of the following is the most appropriate action when there are delays in the physician's schedule?

Which of the following actions for appointment scheduling is a courtesy for the patient?

Which of the following is NOT an interpersonal skill required for a person scheduling appointments?

When using a sign-in method for patients' arriving for a office visit at the clinic,one method to ensure confidentiality is

Which of the following is the most appropriate action when a pharmaceutical representative walks in asking for an appointment?

Which of the following best describes the most widely used scheduling system in which each patient is assigned a specific time?

Which of the following best describes one of the primary sources for any provider?

Which of the following actions is most appropriate when checking in patients?

Which of the following scheduling systems plans for two or more patients to be given a particular appointment time?

Which of the following best describes one of the patients' most frequently voiced frustrations with medical clinics?

Which of the following is an advantage of using scheduling software programs?

Which of the following is an action that would motivate a patient to not miss an appointment?

Which of the following scheduling systems allows unscheduled periods to be used for purposes other than assisting the provider with patients?

When screening phone calls,what question would NOT be considered appropriate to determine the urgency of the situation?

The Medical Assisting Profession

Health Care Settings and the Health Care Team

History of Medicine

Coping Skills for the Medical Assistant

Therapeutic Communication Skills

The Therapeutic Approach to the Patient With Life-Threatening Illness

Legal Considerations

Ethical Considerations

Emergency Procedures and First AID

Creating the Facility Environment

Computers in the Ambulatory Care Setting

Telecommunications

Medical Records Management

Written Communications

Medical Documents

Medical Insurance

Medical Insurance Coding

Daily Financial Practices

Billing and Collections

Accounting Practices

The Medical Assistant As Clinic Manager

The Medical Assistant As Human Resources Manager

Preparing for Medical Assisting Credentials

Employment Strategies

Filters