Exam 2: How Businesses Use Information Systems

Enterprise systems often include transactions with customers and vendors.

________ enable organizations to better manage processes for capturing and applying knowledge and expertise.

________ such as Second Life are online 3-D environments populated by "residents" who have built graphical representations of themselves known as "avatars."

________ systems integrate supplier,manufacturer,distributor,and customer logistics processes.

Companies can connect their intranets to internal company ________ systems,enabling employees to take actions central to a company's operations

Supply chain management (SCM)systems help businesses manage relationships with their customers.

Middle management needs systems to help with monitoring,controlling,decision making,and administrative activities.

Decision-support systems are often referred to as business ________ systems.

What is the connection between organizations,information systems,and business processes?

Teams of employees who work together from many different locations around the world need tools to support ________ collaboration.

You work for a national consulting firm with offices in every province across Canada.The Calgary office has developed a new technique for costing out natural resource extraction.This took the Calgary office about three months to develop.The Toronto office is also consulting with resource-based companies in Ontario.What system would aid the sharing of information that might be useful in various provinces and why?

You have been hired to work with 10 salespeople from different branches of a national business in creating an online training site for new sales employees.Identify six collaboration tools that are available to help the team work together.Which single tool would be the most helpful for the project,in your opinion,and why?

An intranet typically centres on a portal that provides a single point of access to information from several different systems and to documents using a Web interface.

At the ________ level,tasks,resources,and goals are predefined and highly structured.

Buying or selling goods over the Internet is called

Business ________ refer to the manner in which work is organized,coordinated,and focused to produce a valuable product or service.

The performance of a business firm depends on how well its business processes are designed and coordinated.

Functional systems that operate independently of each other are becoming a thing of the future because they cannot easily share information to support cross-functional business processes.

________ applications span the entire firm,integrating information from multiple functions and business processes to enhance the performance of the organization as a whole.

Information systems automate many steps in business processes that were formerly performed ________.